Okay, I'll admit it. I do have one "gripe" from BWV stay!

[msdis]

 

[Deb & Bill]

Originally posted by kathleena
I remember a time when there were CMs at the desk (don't think it's PC to call it "manned" but I don't think "personned" is really right either hahahahahahahah)) but only before 9/11 and maybe right after.

How about "staffed"?

 

[Dean]

Originally posted by msdis
We noticed the difference last time we were there too. It certainly draws attention to the fact that it is there and no CM's are to be seen. I wonder if the CM's had a hard time with certain issues this line, certain issues that line so they just did away with it. Even if they had seperate lines at all resorts for seperate issues like mickey hands pointing to different lines it would help. I agree check-ins take a long time even for us pros as they feel they need to detail everything. Maybe if they had an option when we make reservations such as express check-in like express check-out...........credit card, sign here, have a magical day. What, all of 5 seconds? I know what time check-in is, what time check-out is, how to use my room cards, where to buy whatever, what park ticket options there are, what bell services is............... on, and on and on.

They used to have advanced registration where you called ahead and gave them your credit card info and all you did was pick up your packet which was ready for you when you arrived. Those were the days.

 

[leanne2255]

Originally posted by kathleena
Maybe they could start an Express Line, like at the supermarket. Something like questions of 14 words or less. Or maybe answers of 14 words or less.

Yes, that would work, except then you would probably get guests who had questions of more than 14 words who think they could sneak into the Express Line because the rules do not apply to them...

 

[Happy Birthday Cat]

Does anyone know whether the guest service desks at the regualr WDW world hotels have been cut back on as well? I know the last time I was at the HRH, they had a few people "manning" ("personing" if you prefer) their guest service desk and it was wonderful.

Good pick up Granny. I hadn't thought about that in a while. Now stop your whining and start being more positive.

HBC

 

[Granny]

Sorry HBC...I did try not to let it ruin our entire vacation!!!

Deb....Thanks, I think "staffed" is an excellent word. I'll use it next time!

gopherit....actually, I shortcutted a little on my post here. In my note to MS, I suggested that the Guest Services area should have CM's during the busier times. Since we were usually going there during the day, I went ahead and put that in my post above. We found the mornings and early afternoons to almost always have a line....check-ins, check-outs, etc. We didn't stop by much in the evenings.

 

[SalandJeff]

We joined DVC in 1999 and on every trip to BWV, I can't remember ever seeing more than 2 CMs at the entire check in area...I don't think I've ever seen any CM at the Guest Svcs desk.

In contrast, at every other resort we have stayed at (which are all of them with the exception of Poly & CR), there are always many people to check guests in/out and at least one, usually more, CMs at guest services. Interesting that the desks at the non-DVC resorts seem to be better staffed.