My neighbors converted to gas years ago and when the gas company installed their gas line I had them put one in for us too. We use it for our water heater. I've always wanted to convert to gas, but our boiler was new and I couldn't see spending the money back then because gas/oil prices were basically the same.
I always lock in my oil prices at the end of the summer. This year we had things going on and I didn't get a chance to call and lock in until the price of oil was up to $3.02. I almost choked on the price, but what could I do? Later on, we get our first oil delivery of the year and the price they charged us was $3.64 per gallon.
I called and told them there had to be a mistake because I locked in the price. A man I spoke to said that I was a long time customer and he was sure that they would adjust the price and he would have a supervisor return my call--I'm still waiting for that supervisor to return my call.
Long story short--Petro would not honor the locked in price.
They claimed they had no record of my call.
I was so mad that I told them I didn't want their services any more after this year (we have a maintaince contract and a Care Program contract that we had already paid for), that we'd either find a new oil company or convert to gas.
I also told them in no uncertain terms that I did not want any more oil deliveries unless they spoke to me first and I authorized them to make a delivery. When they wanted to deliver oil again, they called several times until they got hold of me, and I gave them the OK to make another delivery.
I get home on Thursday and what do you think I find? A $500+ bill from Petro for an unauthorized oil delivery. To add insult to injury, they had the nerve to charge me $4.02 per gallon.
I called and told them that I did not authorized the delivery, was not paying the bill, and for them to make arrangements to come and pump out their oil. The woman said she would have a supervisor call. Again, I'm still waiting for a supervisor to call.
Oh, they did send me a form letter in the mail highlighting all of the reasons why an oil to gas conversion was a bad idea...
