ptrbryant
DIS Veteran
- Joined
- Mar 29, 2001
- Messages
- 1,941
We'll be staying at POR (mansions) for the first time this May and I'm trying to psyche myself up since we've always stayed at WL before. I went to TripAdvisor, just to see if there were any recent reviews and saw this:We stayed at this hotel in Sept. 2003. My fiance and I went down to disney to celebrate our engagement. We went with another couple. We arrived about 11am, our rooms were not ready until after 5:30pm! My fiance and I could barely open the door to our room. There were so many bugs. It looked like an episode of fear factor. We finally get inside and there are bugs on the wall and in the bed. The bathroom was filthy. The towels had blood on them and fire ants. We went back to check in and asked for another room. We were told that it was bug season. My fiance demanded another room, after all this trip cost $2300. They decided to move us two doors down, where the same problem was. We told them to put us in a second floor room, and so they did. The bus stops were worse, you could not even stand up without bugs attacking you from all ends and there were ants everywhere. The hotel is so rundown and the rooms were dirty. As the days went on we found fire ants in the bed, bugs in our drawers, bugs in our suitcase, and more dirty towels. The front desk told us they could spray our room with bug repellant, but we would have to leave the room and breathe all that junk in for the rest of our stay. My fiance told them we just got engaged, hoping they would try to make this stay better. We did not even get a congratulations. My friends also had trouble too. My friend was sleeping when her bed broke and she fell to the floor. She called housekeeping and they did nothing. She told front desk; again nothing. Her bed stayed broke the entire stay, luckily they had a double bed room and slept on the other bed. At the end of trip we were told to email disney communications with our complaint. They did nothing. I wrote to them and they never even responded. Disney is not the way it used to be, we stayed at this hotel in early 2002 and did not have any problems. The staff used to be friendly and the rooms clean. Think twice before staying here, especially during their bug season.
What the....???? I DID note that even though the review was posted recently, her stay was in 2003. But, would Disney let this happen? I just can't imagine it. Eagerly awaiting reassurance!
Karla B.


