"Official" Disney Guest Services response to "HOLIDAY" code

[kdibattista]

Dear Disney Guest,

Re: Order Number(s): 5659754


Thank you for your recent order in which you redeemed a $15 Holiday
Magic Card. We have just learned that information about the Holiday
Magic Card was inaccurately posted on certain Web sites and email
services without Disney's prior knowledge or authorization. Disney
provided the Holiday Magic Card only to Disney Guests who
participated in a retail promotion that ended earlier this year.

Use of the Holiday Magic Card is subject to all the terms and
conditions printed on the back of the Card, as re-printed below.
Each Card is valid for only one transaction and cannot be used in
connection with certain merchandise and other offers, as stated in
the terms and conditions.

To enable us to release your order for shipment, we need to match
your actual Holiday Magic Card with our records of your actual
order. Please mail your Holiday Magic Card(s), along with your
name, address and Order Number(s), to:

Holiday Magic Card Redemption
Disney Online
P.O. Box 29144
Shawnee Mission, KS
66201-9144

Upon receipt and verification of the above, we will release your
order and credit your account for any applicable Holiday Magic
Card discounts, plus $.39 for postage reimbursement. If we do not
receive your Holiday Magic Card by midnight on November 23, 2002,
your order will be canceled.

If you have any questions, please contact us at
guest.services@disneyonline.com or call us at 800-362-8319.
We apologize for any inconvenience that this may cause.


Sincerely,

Disney catalog and DisneyStore.com


Terms and Conditions

- Card valid November 1 - November 10, 2002.
- Card valid for one transaction only. No refund on any unused
value.
- Additional value cannot be added to this card.

This promotional card is redeemable for $15 towards the purchase
of merchandise sold at any Disney Store in the U.S., at Disney
catalog, or on DisneyStore.com. Not valid on theme park passes,
Disney Dollars, gift certificates, gift cards, pre-sales, animation
art (all cels and limited edition prints), Walt Disney Classics
Collection, Disney Store phone orders, or shipping and handling.
Not valid in combination with any other sales promotion, gift with
purchase offer, or discount. Merchandise must be in stock at time
of purchase and can only be exchanged for identical items & returned
at the discounted price with a valid sales receipt. Not valid on
previous purchases or price adjustments. This card cannot be copied
and will not be replaced if lost, stolen, or damaged. Promotional
card has no cash value. Void where prohibited. Employees of the
Walt Disney Company, its subsidiaries and their immediate families
are ineligible. Use of this card is acceptance of its terms and
conditions.

 

[Meriweather]

I didn't get an email, but just got off the phone with a phone call that they made to me

I cancelled all my orders and told them my opinion...also just e-mailed it to them.

Oh well, I only ordered a couple of DVDs....so guess I will just go to the store and buy them. I will not pay their high shipping costs for them.

 

[KAREN55555]

I got my email from Disney guest services. I only had one order. I thought it may have gone through. I guess not. Oh well. I don't think there is anything we can do if we don't have the Holiday Code Card.

 

[catsrule]

I just got this email too. I am going to log off right now and call and cancel everything.

 

[Buckalew]

MaryJo, Think of it this way..at least you aren't going to the "big house".

 

[catsrule]

I just cancelled everything...I feel free and cleansed of this debacle....no soap on a rope for me!

 

[Saffron]

LOL CR! I will be in the same boat with you as soon as I receive my emails. Maybe I'm going to the big house!

 

[Kallison]

Why did you have to cancel, didn't they do that automatically?

 

[kejoda]

I was truly hoping to be CR's cellmate. I'll just have to find another way to get that Simb. Darn that Disney now I'm mad!!!!!!!!

 

[shep]

Originally posted by catsrule
I just cancelled everything...I feel free and cleansed of this debacle....no soap on a rope for me!

ditto here..

 

[catsrule]

Kejoda can sneak down and steal Simba Nov. 29th when we go on HOLIDAY for WDW and replace him with a clone.

 

[kejoda]

ooh good idea! Off to find a lookalike!

 

[DocRafiki]

I was going to call and cancel, but I already got my first shipment in today, with the $15 discount. It was a sale item... maybe they just really wanted to get rid of it. I'm going to cancel my Lilo and Stitch DVD though, and buy it at the store (if they credit my gift card that I used).

 

[catsrule]

Seems like some are getting it and others aren't. Of course, as usual, I was in the aren't.

 

[EROS]

CRIME DOESN'T PAY!!!!

The loooooooooooooooooooooooooooooooong arm of the DISNEY law is upon you

 

[catsrule]

eros, you need a HOLIDAY

 

[EROS]

LOL.

I'm just waiting for one of the DIS RIGHTEOUS to state that he/she used the discount code because he/she was "abused" as a child. .....it's called the:

ABUSE EXCUSE .....

 

[catsrule]

Well, I used it because it was there.

 

[shep]

I'm sure Mr. EROS has never done anything wrong before...

I also took advantage because it was there...

 

[Saffron]

I just checked my emails! One of the items has been shipped and they applied the discount to the item (I guess they are able to track whether or not you have a gift card or not?), one item was canceled because it was a pre-order DVD (Blackbeard's Ghost), and the other three are on hold until I mail in a gift card for each order, which I do not have.

And for EROS' benefit, since he seems to be the self-appointed Gift Card Code police, I didn't know you needed the card. I too used the code because it was there. I didn't know it was the same as the Holiday Gift Card.

So CR, as soon as I cancel one order and re-order the other two items using the new 10% off code, I'll be free of this debacle too.

Sorry to disappoint you EROS, I know you would love for people to feel bad about it.