disneyfam1986
Mouseketeer
- Joined
- Jan 5, 2021
- Messages
- 115
So my sister in law and I both booked sleigh rides for 12/2 and 12/3. We also could see them on mde then they disappeared. I called and the CM on the phone was able to see it immediately after I gave her my information to get into my account. I did not have to even give her the confirmation number to pull it up. She said it’s there even though it’s not showing up in mde. We will both be very upset if disney allowed ours to just be canceled.Tough interaction with a CM last night. I booked the Holiday Sleigh Ride Tuesday and it appeared right away in MDE. Then, last night it disappeared. My DH suggested I book it again just in case it somehow got canceled. So, I booked same date/same time and that one never appeared in MDE either (still hasn't). I called to straighten it out and the CM told me "recreation doesn't appear in MDE"...I tried explaining that it did cuz I saw it there all week. She kept saying "I'm trying to explain to you, it won't appear in MDE." She would NOT listen to the fact that I saw it all week and that my confirmation says "see in your itinerary." Then, I asked to be transferred, she ignored me and said I've canceled the reservation you made on Tuesday and refunded your money....Um...didn't ask her to do that....then she started to go through my plans and offered to cancel all my reservations (candlelight processional, Behind the Seeds, dining)...Yikes! I said "No please don't do that!" Now I'm obsessively checking all my hard fought reservations. Hopefully the one I made last night eventually shows up.
It seems like a computer issue if multiple people are having their sleigh ride “disappear”off mde