I need a little Boardwalk Bakery help. Called to order my cake yesterday and again today and was given a complete run-around by everybody and their brother. We had talked directly to Boardwalk Bakery before, but now the Hotline insists the Bakery doesn't have a phone number and we have to speak with Room Service to order a cake. Talked to room service and they had no idea what kinds of decorations/images could be put on the cake, only knew the batter, frosting, and fillings options.
Is this the experience for everyone now? I'm so confused why just last month we could talk to the baker at Boardwalk Bakery and now we are only "allowed" to talk to Room Service for the resort.

They even told us we should be talking to WL since we'll be staying there and they can decorate cakes with images and such too. Uh, no, they can't. We've already talked to WL a couple times about this, and you can see on this thread that they only do flowers and such.
So confused.

Wanted to get my cake ordered Friday, but no dice since the lady knew nothing about what images I could get. Any advice?