I just like to have an idea of who I'm dealing with. My dh is letting me have free reign with our trip and would freak out if I lost all the trip money. I'm feeling pretty good about it all now.
One thing I always tell my clients is that any charges you make will be made thru the Disney website. While the agent is taking care of your reservation it is still thru Disney. Your credit card will be billed by Disney not Off to Neverland Travel.