October 5-12 Disneyland Experience

coopersmom

DIS Veteran
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Jul 16, 2010
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We visited Disneyland from October 5-12 and I since so much I read here influenced our trip, I thought I'd share a bit of the good and bad here. Forgive me in advance, because I think these thoughts will be rather random and likely long-winded ...

First off, we are Disney World vets (trips in 2010, 2011) and this was our first real Disneyland vacation experience, after a few day trips scattered over 35 years time. We loved, LOVED the ease of getting from park to park, and from the park to the hotel. Being able to walk everywhere, quickly and easily was heaven. Not to mention no stroller for this trip made me feel light as a bird.

We were lucky enough to stay at the Grand Californian in a concierge room (thanks Gay Days rates!). I would say that neither "premium view" (which I was told was theme park up until I arrived, when they said, 'No it was either pool OR resort view' ... Guess which I received? Though I could see the top of Grizzly peak), nor the concierge service was "worth it" cost-wise. The pool view room was fine, as was the lounge, but the selection of food items and hours, was less than wonderful. They often opened a touch late--a big deal when you were trying to use early entry--and the lounge was totally locked up outside of hours (6:30 AM to 10 PM). The little glass bottles of soda seemed silly, as did asking for water and most other items. (Kind of a hassle.) My son, though, enjoyed playing some games and doing puzzles during our down time and ate an Uncrustable just about every day. The convenience of having the lounge, which by the way, is really tiny (the pictures I've seen must have been taken with a very wide angle), and has no real view, wasn't really that high, but the staff was always very pleasant.

All in all, love the location and "feel" of the Grand, and would stay there again in a heartbeat, but wouldn't spring for the upgrades if we do. Don't get me wrong, the view (room 6226) was nice, but not worth the extra I paid, I don't think, and now what I'd really call "theme park." (Pic below is sunrise and zoomed in quite a bit so it looks a little more special than it was.)

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I'd also never stay for that long again, with the reduced ticket offerings (which I already griped about here and won't rehash). Though I will say that even with the time we did have (6 park days plus Halloween party) there was still plenty I was interested in that we never had time to do. Musical Chairs, the Halloween jamoboree, Innoventions, and on and on. So, there's plenty to do in Disneyland, even with "just" two parks.

And, I almost hesitate to mention this, but we also had a very negative experience in that we had some items go missing from our room, including $140 in cash. In hindsight, yes, we should have put it in the safe, but this was our emergency stash (they left $60), kept in a bank envelope in the bottom of my husband's backpack, which itself was zipped and in the closed closet, so it's not like it was left laying around in the open. We did alert the hotel, but they could say nothing other than "sorry," which I guess I understand. Just disappointing and creepy to think that someone with access to our room was clearly going through our stuff to find valuables. Lesson learned: trust no one, I guess, not even at Disney. (Though in our defense, the more minor stuff that vanished--and at first we thought it was just accidentally--couldn't have been kept in a safe.) I've stayed in a lot of hotels, and my husband travels for business constantly, and this is the first time either of us has ever lost anything to in-room theft.

I already talked about our early entry experience here and here, but will add that we loved the Grand private park entrance SOOO much, other than in the mornings. My son and husband frequently would pop into the park to ride Grizzly River Rapids after or before some pool time, or just to play in the Redwood Trial area, which my son adored. Such a luxury for those used to the trek everything is in Orlando. We could be at Carthay Circle, for instance, from our room in well under 10 minutes. Just amazing.

We did the Fantasmic Dessert party and while we didn't eat much in our package, having them bring you soda/coffee and having a real seat were a big plus. The show is much better than the one in Florida, but the seating situation is pretty out of control. Space saving for 2-3 hours in a tiny area or paying big bucks out of pocket is all kind of nuts!

World of Color is fan-freaking-tastic. Can't believe my husband missed it because he wasn't feeling well that night :(. But, once again, the viewing situation is pretty crazy. My son had to be held to see anything and even with Carthay Circle preferred viewing, and arriving 45 minutes before showtime on a less busy weeknight, we still had an off-center and slightly obstructed, though very close, view, in part because everywhere else we tried to stand we were told was, "being saved." (On the steps, just above the wet area. We, by the way, didn't feel any water at all.) Still awesome though. Blew me away. Best Disney nighttime show I've seen. Ever. Smacking my forehead it took us until the last night to watch it, because I would have loved to see it more than once.

We also did several tours, including the Happiest Haunts and Discover the Magic. Both were HUGE hits with my five-year-old and getting to ride the rides without waits was a big bonus. I would do them all again. We also used the apparently controversial Brian with Mouse Expediations (see thread here), one day and were extremely happy with his services. Again, we went when it was very busy and these extra benefits really helped make our trip pleasant.

The Halloween Party itself was not as much fun as Disney World's version. The mini-parade ("cavalcade") can't help but pale in comparison, though we did see some people leaving with, literally, beach-sized HUGE totes heaped full of candy. Honestly, we went through only 3 "treat trails," took none ourselves (son only), and still ended up leaving most with Grandma and Grandpa after the trip. Crazy! Though I told my husband if you were local you could certainly help justify the cost of the tickets by taking home as much candy as you can carry and handing it out yourself for Halloween, in lieu of buying it at the store.

We didn't find as many cool characters available--though the talking scarecrows are fun--and just less energy overall than the Disney World iteration. It also seemed to take them a LONG time to clear the park of day guests, unlike in Orlando, though once they did (about two hours into party time I'd say, since the crowds had thinned by about half by that point) the lines were very reasonable for just about everything. We actually ended up using our party time to do a lot of rides vs. see the fireworks, since that required more waiting and space-saving that my little guy just wasn't up for. (We did see some of them up high but that's it.)

I was also disappointed in the Haunted Mansion Holiday. Even though we'd prepped our son by watching NIGHTMARE BEFORE CHRISTMAS right before we left, I still just found it kind of ho hum, and actually a lesser experience than the regular Haunted Mansion. I agree with the general consensus that most of the rides at Disneyland that are duped at DisneyWorld have an edge in California. Pirates, for one, is clearly superior.

We did an in-room Jack Skellington celebration and I was very impressed with the detail the cast members put into this. It was set-up beautifully and had a real wow factor. Spiderwebs all over the room, all the glowing stuff lit up and curtains drawn. Neat! Very pricy but kind of worth it for the effect. Much more so than the gift baskets, which are kind of, again, ho hum. Nothing bad, just not that exciting to receive (just a knock on the door) and when you factor in the up charge to have it delivered, in lieu of buying same items yourself, just not that interesting or special.

This picture doesn't really capture how cute it was, but it's the best I've got.

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We also did one of the special hotel offerings, going to Ridemakerz one morning before opening. The extra attention was really nice. They greeted my son with a custom made lanyard and he had his own employee help him through every part of the process, including a "pit crew" assembly race with the other 4 people that had signed up. It felt very private and even though we ended up spending twice as much as the "special" price with accessories, it was a really enjoyable experience.

One area that wasn't so great, was ride malfunctions. Wow! What a hassle. One very busy day (October 6) when the park's crowd level was a 9 or 10 out of 10 according to Touring Plans, and lines at Pirates were 60 minutes long, both Big Thunder and Splash were down at the same time, for most of the afternoon. With Indy already out of commission, and Space Mountain also working only intermittently that morning, that's a large number of headliners to be down at one time with that much guest demand. Doubly frustrating given the cost and limits on admission (5-day ticket max).

And on only one day of the five early entry we had available, and tried to use, at California Adventure was Radiator Springs Racers up and running at park opening. One of those mornings Toy Story and Screamin' were also down, leaving a lot of angry people who had gotten up very early, and paid an awful lot for their hotels for this extra early entry "privilege." Disney really needs to work on their efficiency and uptime if they want to keep people coming back at their current price points.

That having been said, Carsland was AH-MAY-ZING. Just like walking into the movie. (Which, since I have a five-year-old boy, I've seen roughly 7 million times.) The entire California Adventure park, which I'd never been to before, was really special. On three of our days there we only went to California Adventure, and never even set foot in Disneyland. Oh and, the movie in Blue Sky Cellar about how Radiator Springs was developed is so worth your time. Super cute!

And, lastly (I warned you this would be random and long), the food ...

We ate twice at Napa Rose, once in the lounge and once at the Chef's Counter. Can't compare to Victoria and Albert's (sorry) but both were very good to excellent experiences. Wonderful food and fairly reasonably priced (for a restaurant) wine list. The scallops were, by far, the best thing. Truly transcendent and not even watching them make them during our Chef's Counter meal (using about a pound of Ghee, butter and cream for each scallop) could make me avoid them. The lounge seating is very kid-friendly and they can make it pretty quick if need be. The same menu is available and, honestly, if it was up to me we'd have eaten there every night.

We also had a lackluster Storyteller's breakfast. We saw only one character, and then only briefly. Nothing bad about the food, just not great.

The candy from Pooh Corner (??) and Marceline's, on the other hand, WAS just bad. Tried to try a Tigger Tail and it was so hard and stale we couldn't even bite into it. (Chocolate pretzel stick also stale, according to my sister.) And the fudge at Marceline's was equally old tasting and basically inedible. We threw it all away after one bite of each kind. With the turn around Disney must have with all those guests how do all their baked goods end up tasting days old?

We ate twice at Carthay Circle where the best thing about it was the pear martinis. The first was with my sister and we were walk-ins. The food was OK (tomato salad best thing we tried), but the service really pretty poor. We waited in the lounge about 45 minutes to get seated and weren't even offered drinks or water. Many people around us got up and left.

The second experience was with a reservation at an off time of day (3 PM), for World of Color Fastpasses, and I had high hopes it would be better, but the service was still bizarre. They screwed up my husband's order, forgetting his salad and then bringing it out with the entrees (same time) and then saying they "gifted" us with World of Color Fastpasses to make up for it ... Even though we'd all ordered two courses specifically for the FastPasses so they weren't a "gift" at all. Just weird. (They should have skipped the salad when they forgot it first time, taken it off the bill, and then still given us the FastPasses, which my husband didn't even end up using.)

When I ate with my sister, she had entree and dessert and didn't get a FastPass or even get asked if she wanted one. No big deal, since she didn't plan to use, but still frustrating. Both times we must have seen about 10 different servers during our meals, with the our "real" waiter/waitress only making an appearance at the beginning and end of the meal. Beautiful restaurant but the food and service just don't match up to the decor.

Whew! I think that's about it. Thanks everyone for your help here in planning. All in all, we really, REALLY enjoyed our family vacation and getting to explore Disneyland for the first time.
 
I have no idea why that second picture is displaying sideways. I tried to fix it a bunch of times and it always looks sideways even when the picture I upload isn't. Sorry!
 
great report, i love reading our members reports glad you had a good time... thanks again for the report
 

Forgot to add, we also ate at Trader Sam's one day for lunch. The food was nothing special, but the drinks and atmosphere were tons of fun. We had SUCH a good time. The special effects are a hoot and the specialty drinks, including the non-alcoholic kid stuff, were really tasty and unique. Definitely worth the trip.
 
I was there the same week and agree with everything in your review that I experienced (none of the up-sell items, except the party, pretty much).

The service at their restaurants and hotels is pretty iffy. I wonder if a lot of the people who talk about "the magic" being worth it don't care much about service? I'm sensitive to it and for me it's anti-magic to pay more and get poor service. I've heard Disney outsources their restaurant jobs.

I've stayed in hundreds of hotels and have also never been robbed. I would've been livid. I don't stay on-site but if I did I never would again after hearing your story.
 
I was there the same week and agree with everything in your review that I experienced (none of the up-sell items, except the party, pretty much).

The service at their restaurants and hotels is pretty iffy. I wonder if a lot of the people who talk about "the magic" being worth it don't care much about service? I'm sensitive to it and for me it's anti-magic to pay more and get poor service. I've heard Disney outsources their restaurant jobs.

I've stayed in hundreds of hotels and have also never been robbed. I would've been livid. I don't stay on-site but if I did I never would again after hearing your story.

Yeah, that's been my overall assessment of Disney hotels' service, too. They never do anything "wrong" per se, but it's not particularly customer-friendly service, especially at the price point and stated level of perceived customer service.

Again, I guess we can share blame for not putting cash in the safe, but we did think it was well hidden enough not to be a temptation. I was disappointed in the hotel's reaction, but tried to chalk it up as the cost of not being paranoid enough (i.e. locking up anything not bolted down), on our parts.

What's really weird is that the housekeeping service was strange all week. We had several unopened food items go missing. Bags of candy my son got in the in-room celebration, for instance. I just sort of dismissed as, at first, my imagination, and then later, when I couldn't deny stuff was vanishing, an accident. (Swept away when cleaning; they thought it was trash, whatever.) We also, almost every day, had an automated message on our phone saying our room wasn't cleaned because of the privacy sign being on our door and them honoring our wishes. Well, the privacy sign was NOT out and the room WAS serviced, so I dismissed it, again, as a mistake.

Later, after the cash went missing, my husband suggested (and I am fully aware this is all of this is just supposition), that the housekeeper might have been not listing our room as being cleaned to cover their tracks and/or taking something very small to see if we noticed and/or complained, when they'd still have easy deniability. (Who would steal a bag of candy?) He also thought that's why they left $60 ... Hoping perhaps we'd think each other had spent it and not even notice, maybe?

In the end, I tried to look at is optimistically in that, I hope that they (whomever took it) needed it more than we do.
 
I thought exactly the same as your husband. Good for you for feeling so benevolent about it. I try to do the same when robbed.

I never make any attempt to hide cash in hotel rooms, though I never carry much. Our 5 nights were at the Red Lion and my purse sat out on the dresser the whole time, as I don't haul it to the parks. Though honestly I use cash so seldom if someone did take some and leave some I wouldn't notice. Maybe that's what they were hoping for in your case. Maybe they took a $20 a day for your whole stay? Creepy to have someone digging through your stuff.
 
That is crazy that they took your money!

I only use the safe when I have stacks of cash (like when I travel internationally). If I have a 20 here or there, I almost never put it "away."

I also think (probably wrongly) that if I just leave my purse/diaper bag out in the open on a desk, they won't dare take it out since it would be so obvious. I don't know if this is true, but I almost feel like if you hide the cash they think you'll not check for it. If my purse/diaper bag is left on the desk---that's the first thing I look in when I get back.

If you bought trip insurance you can probably file a claim.

I'm glad you wrote this review. I've always wondered about the Grand Californian. Now I really have no desire to stay there.
 
...And, I almost hesitate to mention this, but we also had a very negative experience in that we had some items go missing from our room, including $140 in cash. In hindsight, yes, we should have put it in the safe, but this was our emergency stash (they left $60), kept in a bank envelope in the bottom of my husband's backpack, which itself was zipped and in the closed closet, so it's not like it was left laying around in the open. We did alert the hotel, but they could say nothing other than "sorry," which I guess I understand. Just disappointing and creepy to think that someone with access to our room was clearly going through our stuff to find valuables. Lesson learned: trust no one, I guess, not even at Disney. (Though in our defense, the more minor stuff that vanished--and at first we thought it was just accidentally--couldn't have been kept in a safe.) I've stayed in a lot of hotels, and my husband travels for business constantly, and this is the first time either of us has ever lost anything to in-room theft.

...What's really weird is that the housekeeping service was strange all week. We had several unopened food items go missing. Bags of candy my son got in the in-room celebration, for instance. I just sort of dismissed as, at first, my imagination, and then later, when I couldn't deny stuff was vanishing, an accident. (Swept away when cleaning; they thought it was trash, whatever.) We also, almost every day, had an automated message on our phone saying our room wasn't cleaned because of the privacy sign being on our door and them honoring our wishes. Well, the privacy sign was NOT out and the room WAS serviced, so I dismissed it, again, as a mistake.

Later, after the cash went missing, my husband suggested (and I am fully aware this is all of this is just supposition), that the housekeeper might have been not listing our room as being cleaned to cover their tracks and/or taking something very small to see if we noticed and/or complained, when they'd still have easy deniability. (Who would still a bag of candy?) He also thought that's why they left $60 ... Hoping perhaps we'd think each other had spent it and not even notice, maybe?
Thank you for posting about the in-room theft.

I have never had a problem at the Grand California, but will certainly be more careful during future visits.

Your husband's theory about housekeeping might be correct. Whenever there is a coincidence, I suspect a conspiracy :teacher:
 
So sorry to hear about the theft, as well as the hotels reaction. Yikes.

We were at the GCH the last week of September. We purchased a little Zero stuffed animal for both of our kids one morning, we took an afternoon break, and later went back to the park in the evening. I specifically told the kids to leave the new stuffed animals, and I recall my very conscientious DD putting it on the night stand. When we came back to the room we had had turn down service and the dog that was on the nightstand was gone. My DH was sure my daughter and I must have been mistaken, that is must have gotten mixed up with some white sheets or towels. We searched and searched, it was gone. I just shrugged it off, and we replaced it the next day. I never reported it, it was probably less than a $10 item and I couldn't imagine why anyone would have wanted it.

Reading your experince with the candy and other small items on top of the money makes me wonder again though if there is a housekeeper with a problem.
 
We could be at Carthay Circle, for instance, from our room in well under 10 minutes.

Lucky! The one time we stayed there we couldn't even be to the DCA entrance from our room in 10 minutes! Second worst location of a room in the place, IMO.


Housekeeping...they leave the doors open, with their cart sort of in the way, while cleaning. And they clean more than one room at a time. So anyone can end up going in if they are bold enough.

We discovered this when hubby ran back to the room to get something, but had left his lanyard (with ID in it) with me. Our room was open and he went on in, and the housekeeper "caught" him with his hands in my purse. He got to meet the security officers that day, LOL. Neither of us ever changed our last names, and the room was in my name, and the housekeepers only have the main name on the reservation on their list. So they had to get security in order to have the whole list.

If he'd been quicker, he could have been in and out of the room without housekeeping EVER knowing. Because we had that experience, we lock it all away.



I really think you should report this, though. Even now they should still listen. IMO the open-door thing NEEDS to change, so no matter if it was Housekeeping or a fellow guest or just someone roaming the halls, I think they should be aware of the problem. Since you had it on multiple days, please report it.



Also, you could write a full trip report in that section! It's fun to do that.

We were there on the day Splash was down...oh man that was frustrating. At one point it was open and running, just as we were far away from it. We turned around and by the time we were halfway back it was down again. Ugh.
 
I think you should report it as well. If no one is reporting those small things missing, someone is getting away with a large amount of merchandise and cash. It is just going to get worse and worse.
 
My family stayed at a Disney hotel Oct. 17-22. We have generally had wonderful service from housekeeping, bell service, and front desk on prior trips. What has happened in the last 15 months between our last visit and this one?

I understand that cleaning rooms where guests are vacating that day should come first but 3 pm everyday even with a please attend to this room hang tag up is a bit late IMO. Housekeeping was so late one day I needed to ask them to give me some time in room for me to do a medical treatment that can not have people coming and going out of room let alone making beds and cleaning. I found out the hard way that door hang tags mean nothing, yep the maid walked right in after I asked not to be disrupted. I also found out why this happened :(. I asked housekeeping using english-- she shook her head ok-- but at the end of the day had no idea what I had said--sigh. I know this to be a fact as I explained again that do not enter room and asked her to repeat what I had just told her. :(. She couldn't. I called housekeeping so the supervisior could explain to our maid. Humm -- nope -- very little english spoken or understood. I even thought maybe they are playing a game so as not to get into a jam-- . I finally had to call the front desk to have her call housekeeping so housekeeping could get ahold of floor staff as to my request.

I let front desk know that housekeeping was not to touch any of my equiptment for any reason. Yep, again. She moved everything. Took me an hour to reset everything.

I was very disappointed in our stay this year. It is very spendy to stay at one of the Disney hotels then to have such poor service to where we had to ask for clean glasses, towels were placed in the baskets but then not replaced. It was a nice thought for the maid to turn the TV to the telemundio station and leave on for us. :(.

It only took 2 nights after my request to have my sheets changed. I suppose we are just told to let housekeeping know if we want sheets changed earlier then every 4 days. I asked -- she shook her head yes-- but probably did not have any idea what I had asked.

Well done venting. We are on vacation and are so happy to be at Disney it takes a lot to upset the apple cart. I wish there was someone that would actually listen to guest complaints and then try to fix problems. I am not sure I can count on Disney Hotels to give service comparable to the price we pay. I do not want a free night, or a discount -- I just want decent service. Ok now done.
 
...What's really weird is that the housekeeping service was strange all week. We had several unopened food items go missing. Bags of candy my son got in the in-room celebration, for instance. I just sort of dismissed as, at first, my imagination, and then later, when I couldn't deny stuff was vanishing, an accident. (Swept away when cleaning; they thought it was trash, whatever.) We also, almost every day, had an automated message on our phone saying our room wasn't cleaned because of the privacy sign being on our door and them honoring our wishes. Well, the privacy sign was NOT out and the room WAS serviced, so I dismissed it, again, as a mistake.
This reminds me of a strange incident with housekeeping in early September:
I was resting in the late afternoon and answered a knock on the door, and a housekeeper asked if I needed anything. I requested another tube of foot lotion. This housekeeper did not have a cart or any equipment. She never returned with my lotion.

A couple hours later another housekeeper knocked, this time for turndown service. This housekeeper had a service cart, and give me a handfull of chocolates and some foot lotion.

I can now speculate the first housekeeper was looking for rooms to rob.

This was a 5th floor park view room with concierge. I only mention this, since a thief might target more expensive rooms.
 
This reminds me of a strange incident with housekeeping in early September:
I was resting in the late afternoon and answered a knock on the door, and a housekeeper asked if I needed anything. I requested another tube of foot lotion. This housekeeper did not have a cart or any equipment. She never returned with my lotion.

A couple hours later another housekeeper knocked, this time for turndown service. This housekeeper had a service cart, and give me a handfull of chocolates and some foot lotion.

I can now speculate the first housekeeper was looking for rooms to rob.

This was a 5th floor park view room with concierge. I only mention this, since a thief might target more expensive rooms.

As someone who worked in the hotel industry, I can say there could be a perfectly reasonable explanation for the first housekeeper. At the property I worked at, the head housekeeper would often spot check rooms, asking the guests if they needed anything or if there were any problems. She did not have a cart because she wasn't actively cleaning the rooms. If a guest wasn't in the room, she would make sure the room had been tidied up correctly. If a guest was due to check in, she would make sure the room had been cleaned to standards.

Of course, there is no excuse for not following up with your request for lotion, but that could be an oversight. I am not doubting any one's story, because there are dishonest people everywhere, but being merely accused of stealing is immediate termination with no references and a police report, at least at the property I worked at. Hotels take it very seriously because you can imagine how it can affect their guests. Housekeepers were not hired at our property without a background check and reference check.

I do agree that the open door thing is bad. I know lots of thefts that happened that way, where the housekeeper left the door open and there were people who just followed them around and stole from the guests and the hotel. I don't know what the solution is, but most of the time those giant carts are too big to really squeeze into the rooms and work around. And the housekeepers are working on such short turnaround times, they don't have time to be dragging that cart all over creation.
 
I didn't want to go into a big litany of complaints, but the housekeeping service itself was pretty poor. I asked every day (called housekeeping via in-room phone) to have the sheets changed because there was a stain on one of the pillowcases and despite the daily calls, they weren't changed until day 5 of our stay. (I fervently hope they were changed between guests, but admit I tried not to think about it.)

When we arrived in the room, the bathroom wasn't throughly cleaned and the some of the previous guests' clothing items were under the sink. The fridge wasn't working upon arrival, was replaced, but died again (very loudly) midway through stay.

Frequently only one trash can (of the two in the room) was emptied. Toiletries weren't replaced regularly.

I don't think they ever vacuumed the room during our stay, since we had that in-room celebration on day one, that included a box packed with purple and green confetti. Confetti that stayed on the floor throughout our stay.

Just small, niggling things ...

The reason I didn't (originally) elaborate here, is that I have found this par for the course for the Disney hotels (Disneyland and DisneyWorld) despite their "luxury" price point. Honestly, I've been seriously disappointed by housekeeping in all three of our very expensive, always conceirge-level Disney resort stays, and I can count the number of times I've had housekeeping complaints at other hotels on one hand. And never ones that remained throughout our stay if I did say something. And that's with staying in a LOT of hotels over my lifetime. (Before kids I traveled probably 80 nights a year for business.)

I did report the theft (and I was very careful not to place any specific blame, because I agree that there is really no way to know who or when) and housekeeping issues (this was prior to the missing money) at the time, in person, to the hotel. The concierge seemed baffled why I would be skeeved out by someone else's dirty underwear and pants and socks and shirt left in my room, and was very blasé about the whole thing. This isn't verbatim, but the conversation went something like this ... HIM: "Oh, a previous guest must have left it" ME: "Yes, I assumed, but I was just a little worried about the fact that housekeeping didn't find them when cleaning the room. Also there's hair in the bathtub and a stain on our sheets, so I just fear they didn't do the best job cleaning." HIM: "I'm sorry. Did you call housekeeping?" ME: "Well, I was telling you." HIM: "You should call housekeeping, I'm sure they can take care of it." ME: "OK" HIM: "Is there anything else I can help you with?" ME: "I guess not." HIM: "Have a magical day!"

As for the missing money (I also told them about the other small things and the strange phone messages about the non-existant door sign at this time), I also received a "sorry" similar to the above conversation and was promised a "follow-up phone call from housekeeping." The "housekeeping supervisor" (how she ID'd herself) I eventually spoke with basically said she'd ask if anyone had our money, but spoke very poor English so communication was extremely difficult. (And, as if one of her employees was going to say, 'Oh yeah, I took that. Here it is.') That was the last I heard from her or anyone at the Grand regarding the issue.

And, honestly, I actually think they have more of an excuse about the money issue, than the housekeeping problems. I mean, those things are totally within their control and imminently fixable. The money theft? I don't have any real proof or evidence and it's a fairly serious accusation. I certainly wouldn't want anyone innocent to get in trouble. (Seriously, I totally worry about stuff like that.)

As for saying I'd return to the Grand Californian even with all of the above ... I think my standards for Disney hotels have lowered dramatically. Sure it sucks that we lost that money and the housekeeping was relatively awful, but with the cost of Disney, $140 feels a bit like in the bucket, and we didn't have bedbugs and it wasn't scary dirty. I tried to overlook all the little things and just enjoy the good pointslike the convenience of walking quickly to the park every day, and spending time with my family.

My overall takeaway is that there is a lot to like about Disneyland, especially the fact that it's very near my family who live in San Diego. I wouldn't mind at all going there in lieu of Disney World for family vacations IF it was actually a vacation destination. I'm actually more irked that Disneyland insists on treating guests so poorly (limited ticket offerings, special lines for longer ticket holders) than anything else. I mean, I'd love to return and combine a real vacations with relative visits, but if they don't want me to stay a week (and clearly by their ticket policies they do not) and everything requires 2-3 hour waits to get to do or view (fireworks, Fantastmic, World of Color) AND the parks are ALWAYS crazy crowded, that kind of negates the positives of locale, walkability and Carsland for me.
 
Sure it sucks that we lost that money and the housekeeping was relatively awful, but with the cost of Disney, $140 feels a bit like in the bucket, and we didn't have bedbugs and it wasn't scary dirty.

I've stayed at the Marriott, Hilton, Red Lion, Tropicana, Desert Inn and Fairfield Inn and never paid more than $100/night, and never had any housekeeping issues, and trust me I would notice. What you experienced is bizarre for any hotel. They know no one wants any trace of prior guests. Yuck.
 
I agree your experience was bizzare.

Besides the stuffed animal going missing, we didn't experience any other housekeeing issues like you did, our trash cans were emptied twice a day, towels were replenished and removed as needed, and they definately vaccuumed. We were there for 6 nights. This was our second stay at he GCH. I will say however, that this hotel is not as immaculate as other hotels I 've stayed at. Both times we've stayed there I have wiped down all the wood surfaces when we get into our room with a clorox wipe. Maybe its just the tone/color of the wood but both times they have had fingerprints on the wooden surfaces, which just bugs me. Probably from guests loaded up with sunscreen. I can see how this is missed though, if you are cleaning a room quickly.
 





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