**October 27 2009, 180 Day Reservation Thread**

[MomPOM]

I was on the line trying to get in for the Pirate and Pals Firewords cruise when the system went down. This is so freaking annoying!

I haven't even gotten through for ADRs yet. So far I only have my Wanyama Safari and DS Pirate Adventure Cruise booked. What a nightmare.

 

[zeppy68]

been trying all morning still cant get through

 

[cbmstephanie]

Finally placed on hold at 11:28 Central Time!

Crud...I can't believe I just had to hang up. The CM would not put me back into the que!

UUURRRGGGHHH!!!

 

[MomPOM]

Oh and the concierge person I talked to said the online system is completely off-line and will be so until at LEAST tomorrow.

 

[soontobewed07]

On the phone and the system is down again ARGH!!!!

 

[Lady V]

was just denied by both lines again!!!

 

[kymmyk13]

finally got through wait time is 3 minutes.. that is not good. I am sure they will tell me the system is down.

 

[vicb]

How are you getting the park hours for February? Disney only as HS and Epcot up right now and I can't find another website that has MK or AK. Thanks!

Try this link, I got it from fellow diser Robo (many thanks). It is actually UK disney site but seems to be working for folks.

http://disneyworld.disney.go.com/wd...alendarParkHoursMonthlyViewPage&date=20100201

 

[Cafeen]

finally got through. Hold time of 6! minutes. Let's see if stars align... (1136 cdt)

Well, hold time (and cell singal in the building) held out.. but I got a down center

 

[tink_lover]

After a few calls, finally got thru. Got what we wanted (Flying Fish and Ohanas) Good luck!

 

[palmtreehaven]

Got the same response. CM was very nice, but said Tech support is "working on" and they don't know when it will be back up and running.

She apologized and said how frustrated they were too.

 

[TeaForTulips]

the first CM told me the system was down and put me back in the queue after I begged...the second CM wouldnt and told me to call back later...

 

[KateMW]

I started calling at 10:45. Got the All circuits busy 2 times and got through. Was on hold for 25 minutes and got everything I wanted

2/5 - Cape May Cafe Dinner
2/6 - Jiko Dinner
2/7 - Chef Mickey's Bfast & California Grill Dinner

We'll be at Jiko the same night and Chef Mickey's the next morning!

 

[kymmyk13]

she said the system is being enhanced and to call back in 30 minutes and they hope that online will be up too

 

[MomPOM]

Gahhhh! Got through to the WDW-PLAY line and was told to call back in 30-40 minutes as "their system is being enhanced". I hope by enhanced they mean "actually working".

 

[dopeyone]

System down again 0-5 for the day! This time MS put me back in Que

 

[splashmt]

a long time ago.... dining was open 90 days in advance, then they went to 180, then they messed with that... back to 90 days 'since people don't want to think about stuff so far in advance' etc. ......
and now were back to 180 days, with months worth of people trying to get in at the same time, with a system that can't handle it.............
WHY CAN'T YOU GET IT TOGETHER DISNEY???

 

[miprender]

Rhode Island Mid April? You must be going during school vacation week. I am going the week prior so I am hoping there will still be plenty of availablilty when I get thru but I've been calling since 7am and have not had the phone ring yet. Been on with DVC twice and each time they told me the system went down again. I'll keep trying!

Yes since DH is a we always have to go during school vacation week.

But keep trying. I have been trying since 7am on the phones and got through around 8:30 and finally spoke with a CM who then told me her system was not working, she transferred me to another CM who said the system was down to call back later. I made the kids bkfast and started again and finally got through to someone about a half hr ago.

Good luck!

 

[TinkerBelle_325]

For those interested, here is my letter to WDW Dining

ATTENTION: WDW Guest Services, Meg Crofton and President, WDW Dining

My name is ________________. I am writing in regards to my completely unacceptable experience with Disney Dining this morning, Tuesday, October 27th, 2009.

First some background; I have visited the Walt Disney World Resort 35 times in the past 22 years. I have been an annual passholder since 2006. I am a loyal Walt Disney World Resort guest, having visited 3 times in 2009—May, August and October—and I live in Toronto, Ontario, Canada.

My family and I have a trip planned for March 2010 that is of particular significance. The trip is in celebration of my 25th birthday, which falls on March 25th. I secured a resort reservation for March 23rd – March 31st 2010 (#____________).

I was notified that the dining reservation window was shifting from 90 days to 180 days today, Tuesday, October 27th, 2009. My experience with Disney Dining began at 6 am EST this morning and is still ongoing as of 11:34 am EST. As I write this email, I am on my 6th call to 407-WDW-DINE, currently on hold 14 minutes.

Below you will find a detailed account of my experience with Disney Dining today.

6 am
• Signed on to www.waltdisneyworld.com, for the first time today to secure my dining reservations via the online system as I live in Canada and prefer not to rack up astronomical long distance bills. Let me say that I have found the online system to be highly effective in the past. Much to my disappointment, it was not operating this morning. I refreshed my web browser multiple times and had no luck.

7 am
• Called 407-WDW-DINE for the first time and it took 10 attempts to get a message other than “all circuits are presently busy.” When I did get through the automated prompt system, I was informed of a 25 minute hold time. I had to get to work so I was forced to hang up and try again later this morning in hopes that things would have calmed down.

9 am
• Called 407-WDW-DINE for the second time today. I was attempting to secure a dining reservation at Victoria & Albert’s for my actual birthday. It took at least a dozen calls to get a message other than “all circuits are presently busy.” This call was my only positive experience with Disney Dining today. I had a minimal wait of less than 5 minutes and was provided with a reservation number within 10 minutes. However, I was not asked if I needed additional dining reservations and the Cast Member hung up the phone before I could request a transfer.

9:15 am
• Tried www.waltdisneyworld.com for the second time today to discover the system was still down. I refreshed the page intermittently.

9:45 am
• Successfully accessed www.waltdisneyworld.com (this was the third time today). Found availability for 3 of my dates. Added the reservations to my dining cart and attempted to check out (fearing the system may crash, as it had been doing so all morning). System crashes as I am checking out, no reservations secured.

10:15 am
• Called 407-WDW-DINE for the third time and it took at least 10 attempts to get a message other than “all circuits are presently busy.” When I did get through the automated prompt system, I was informed of a 7 minute hold time. I held for 9 minutes, got 2 minutes of dead air, and was the asked to fill out a customer service survey. I had been disconnected.

10:26 am
• Called 407-WDW-DINE for the fourth time and it took at least 10 attempts to get a message other than “all circuits are presently busy.” When I did get through the automated prompt system, I was informed of a 15 minute hold time. I held for 17 minutes, got 1 minute of dead air and was the asked to fill out a customer service survey. I had been disconnected.

10:44 am
• Called 407-WDW-DINE for the fifth time and it took at least 10 attempts to get a message other than “all circuits are presently busy.” When I did get through the automated prompt system, I was informed of a 25 minute hold time. I held for 27 minutes, got a CM on the line who said “Thank you for calling Disney Dining how may I assist you” “I’d like to book dining reservations for March” “I’d be happy to help you, however, our system is currently down, please call back later.” Then I was asked to fill out a customer service survey. I had been disconnected.

11:20 am
• Called 407-WDW-DINE for the sixth time and it took at least 10 attempts to get a message other than “all circuits are presently busy.” When I did get through the automated prompt system, I was informed of a 25 minute hold time. I held for 33 minutes, got a CM on the line who said “Thank you for calling Disney Dining how may I assist you” and I was finally able to book my dining reservations.

12:13 pm
• 6 hours and 13 minutes after my initial attempt to secure dining reservations, I am successful.

TOTAL LONG DISTANCE TIME: 2 hours and 14 minutes at a cost of $0.35/minute, that is $46.90! All the while as I was holding on Disney Dining I was repeatedly informed that online reservations are available for my convenience.

I am not pleased. This is an unacceptable situation. Along with tens of thousands of other guests, I attempted to book online to find the system unavailable, I called to find “circuits busy,” disconnection, agents who cannot access the system, hold times of 30 minutes plus only to be informed that the system is down.

Disney is known for legendary customer service, for magic and for ensuring the customers expectations are not only met, but also exceeded. This situation was none of the above. I would like to know how Disney plans to make up for this gross lack of service. I would like to be contacted personally, within 48 hours, by a Guest Services representative at _______________.

I also request that this email be forwarded to Meg Crofton and to the President of WDW Dining.

 

[soontobewed07]

it"s back up!!!!!!!!!!!!!!