Gina-Gina-Bo-Bina
Life is short. Live it well.
- Joined
- Sep 12, 2008
I'd have been impressed if you stated the mgr extended a refund or even partial credit. That is unacceptable.
I will throw it out there that during holidays the providers' normal matrix of overselling vehicles due to no shows can run askew.
Our 'worst' was over President's weekend, needed a mini van and found several PT Cruisers on National's van aisle.We had extra luggage since going on a land/sea trip. Nothing was else available at the airport on either side. We could barely get 2 bags in trunk, stuffed kids & bags in back seat. My DH was Executive with them at the time and was basically told "so sad, too bad". Haven't priced National since, even though I realize Alamo is same ownership, just can't bring myself to do it. Sometimes all it takes is 1 really bad experience to clinch it.
Sadly, he never offered a credit or refund.....which surprised me. He really seemed geniune in his apologies, and shocked that that vehicle was being used for rentals. I supposed I could have made an issue of it and asked for some compensation, but the trip was over so we just opted to "let it go". Quite honestly, if we weren't in such a rush to get to our flight home, I should have said something to one of the garage agents right after dropping it off. Lesson learned.
I am always worried that they won't have enough vehicles in our reserved class, and that we'll end up being bumped down. That would be super infuriating!! We were upgraded once (thank the Lord....it was our first time renting, and we booked a compact thinking it would be lots of space.....such a bad move, in hindsight, for my big fellows and ALL THAT LUGGAGE.....but luckily, there were larger vehicles on the compact row with Alamo so we dodged a bullet there) but so far, never downgraded.