O-T What to do if flight is cancelled?

[kizzabel]

Hi all,
I know I'm preempting our flights being cancelled but I'd like some advice if possible. Id like to be prepped for any outcome especially with our very limited knowledge of French.

If our late night flight (9.30pm) flight were to be cancelled what would we do?
Do we get any help from our airlines desk at CDG?
Should we stay at the airport or try to find accomodation?

Id like to try to figure all the options out before we go just incase. At least in Dublin we can call to my brothers but I'd hate to feel helpless in DLP or CDG. Thanks in advance
Kiz
x

 

[Carrie_Cat]

I'd check first on the website of who ever you are flying with and see if the flight out is going

If it is and the weather situation is the same when you come back check again with your airline before going to CDG

At CDG if your flight is cancelled you go to the service desk of your airline and they will tell you what to do.

They will either put you on another of their flights back to Dublin, I imagine that they have more than one a day ? or if they are part of a aliance they could put you on a flight with a partner airline.

If they can't do that they will depending on the delay, feed you and find you somewhere to sleep. You should be priority for a hotel room as you have a small child with you.

They will speak English as well as French so you won't have any language pbs.

Everything will be fine, I just know it

eta - Have just seen you are getting the last flight, so either they will take care of you for the night and put you on the first available flight next morning.

 

[Carrie_Cat]

Are you with Aer Lingus ?

Have just found this via google and apparently they had only 1 flight between DUB and CDG cancelled today

http://www.irishexaminer.com/breaki...rces-aer-lingus-to-cancel-flights-581825.html

It says in there too

"The best way to get the exact information on your own flight is to go to our 'flight information' link and put in your flight number, and you'll get the exact, up-to-date status of the flight."

so give that a go and see what it says about yours

Looking at their website you are safe unless you are on the Cork flight for tomorrow

http://www.aerlingus.com/travelinformation/knowbeforeyoufly/flightdisruptioninformation/

 

[kizzabel]

Carrie you are an absolute lifesaver!! Panic has abated! We are with Aer Lingus. I'm feeling so so much happier after reading your replies. I've check our flight and so far alls good so I'll keep an eye on that and I'll be sure to check before we leave the hotel for the airport.
I havent had a flight cancelled before so I was totally clueless. Thanks again for all your help. I feel so relieved now.

 

[Carrie_Cat]

Thankfully you went with them and not Ryanair to BVA. They left some poor people stranded overnight in that air hanger that they call a terminal and then dumped another load of people at Nantes when they should have been at Lille, and turned the plane back round to Porto, leaving them there to their own devices

 

[kizzabel]

OMG they really have no morals. Thank god its AE we are with. Thats awful and I agree BVA is more a bus shelter then airport. Its freezing on a normal day so how anyone is expected to stay there overnight is totally unfair.

 

[capt_atomic]

We had our flybe flight back to East Midlands on Friday night cancelled as ema had been closed, we were put on the next flight to ema 18hrs later but were given no help with accommodation, or any issue we were facing and found the customer service assistants to be some of the least helpful or understanding individuals we've ever come across.
Luckily we managed to get a room at the comfort hotel that had a free shuttle after literally hours of calls and Internet searching. The desk staff just were not interested in helping at all after getting us on the next flight.
I would definitely have a backup plan in mind in case weather causes you issues

 

[Disneyfanswicklow]

You are staying at HNY ????right??? I found the concierge desk staff wonderful last time we were there and there was the threat of strike at CDG - they checked our flights for us and were able to reassure me. Have a wonderful and safe trip X Dying to hear all about it on your return!

 

[Carrie_Cat]

We had our flybe flight back to East Midlands on Friday night cancelled as ema had been closed, we were put on the next flight to ema 18hrs later but were given no help with accommodation, or any issue we were facing and found the customer service assistants to be some of the least helpful or understanding individuals we've ever come across.
Luckily we managed to get a room at the comfort hotel that had a free shuttle after literally hours of calls and Internet searching. The desk staff just were not interested in helping at all after getting us on the next flight.
I would definitely have a backup plan in mind in case weather causes you issues

That is bad Who were you flying with ? As I've always been looked after wherever I was in the world including at CDG but I mainly only fly regular carriers not low cost ones

 

[capt_atomic]

It was with flybe (and incidentally an airfrance code share flight), usually were WDW traveller and use virgin...definitely a big difference in service between budget and 'premium' airlines

 

[Carrie_Cat]

It was with flybe (and incidentally an airfrance code share flight), usually were WDW traveller and use virgin...definitely a big difference in service between budget and 'premium' airlines

Sadly as you've seen and also with the Ryanair mess this weekend the difference between the way your are treated depending on who you fly with is huge and it seems to be getting worse

Do you have any hope of getting your hotel refunded or did they give you a voucher upfront for it once you(d found it ?

I hope that you had a great time at DLP and that the end experience didn't tarnish your stay too much

 

[kizzabel]

Thanks Jo. Thats great advice and I'll definately be back asap to report!

Thanks for the advice Capt atomic, I'll do a quick web search for hotels and save a few numbers just incase I need them. Sorry to hear about your experiences. Im always reading great feedback on Aer Lingus' customer relations so I'm sure/hoping they will come through for us if we are in bind.

 

[capt_atomic]

Sadly as you've seen and also with the Ryanair mess this weekend the difference between the way your are treated depending on who you fly with is huge and it seems to be getting worse

Do you have any hope of getting your hotel refunded or did they give you a voucher upfront for it once you(d found it ?

I hope that you had a great time at DLP and that the end experience didn't tarnish your stay too much

The stay was great, but then we are Disneyaholics....engaged at DLP, married at WDW wedding pavilion lol.... We wanted to see the castle in snow, which will never happen in Florida

And hopefully we will get the costs incurred back through my travel insurance, I'm gonna start chasing it tomorrow

 

[jillrobinson]

I am surprised at Flybe, when we had our flight Cardiff - CDG cancelled due to fog back in 2009, they put us all up in a hotel, paid for our evening meals and put us on a flight first thing the following morning, can't believe they just dumped you, that's dreadful Glad to hear that you didn't let your bad experience affect your trip.

Kizzabel really hope that this snow clears up and you get off and back on time.

 

[Jonjo]

Here is a link to your rights if flying within the EU. Lots of airlines seem to have forget some these until you kindly remind them at the airport.

EU
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Which
http://www.which.co.uk/consumer-rights/travel-rights/flights-and-airports/delayed-flights/

Moneyfacts
http://moneyfacts.co.uk/guides/travel/cancelled-flights-and-your-rights/

 

[kizzabel]

Thanks Jill and Jonjo. We are at our hotel in Dublin and feeling much better about flying. Thanks guys

 

[mommy2ash]

i hope you have a great trip and get home without a hitch

 

[tonijo]

Hi,we have just arrived home after been stranded at CDG,and I can honestly say everything was well organised by Easyjet.We obviously had to queue at check in,where we were transfered onto another flight (originally for four days time,but ended up being the next day),given a hotel for the night,had Dinner and Breakfast provided and then given vouchers at the Airport when we returned the next day, to spend on food until our flight left.
The same happened in 2010,no problem what so ever so please dont worry
YOU WILL BE FINE!Enjoy

 

[Carrie_Cat]

Hi,we have just arrived home after been stranded at CDG,and I can honestly say everything was well organised by Easyjet.We obviously had to queue at check in,where we were transfered onto another flight (originally for four days time,but ended up being the next day),given a hotel for the night,had Dinner and Breakfast provided and then given vouchers at the Airport when we returned the next day, to spend on food until our flight left.
The same happened in 2010,no problem what so ever so please dont worry
YOU WILL BE FINE!Enjoy

That more like it That's the sort of treatment I'm used to when I've been stranded somewhere.

Kizzy you'll be grand as you will be seeing now for yourself all we have left is mush and whatever falls in the next few days isn't going to change anything