November 10, 2007 - MAGIC - Eastern

[FrenchSnowWhite]

You know what??? If I had more gust, I would cancel the cruise with him and rebooked thru DCL.................

But I know it would cost me to do that 29 days away........so I'm trapped.........and very unhappy......

 

[Phelpsie70]

I know nothing about this, so can't confirm it's possible, but can't you transfer the booking to another TA like Mouse fan travel or Dreams unlimited? Or is it too late to do that?

 

[PurplePrincess4]

This is ridiculously bad service. I would make sure that everyone I had contact with knows about how you were treated! Shame, Shame on him!

You want to know the latest???????

Just called DCL, and since we booked with AAA they won't give me the flights detail. My agent as to give it to me

Can I tell you that I emailed my TA right away....

Guess what he told me???

"Sorry but I don't have the time to take care of you this, week, maybe next week"!!!!!!!!!!!

 

[FrenchSnowWhite]

I know nothing about this, so can't confirm it's possible, but can't you transfer the booking to another TA like Mouse fan travel or Dreams unlimited? Or is it too late to do that?

I don't think so....

Because I have a friend (is just started after I made my reservation with that %$/?& TA) and he told me he couln't do anything for me....And believe me if he could have HE WOULD HAVE...........

And you know what I also learned from DCL, if you booked flight with them, the details won't show up on our account on DCL website until 7 days prior to the cruise

Hey 7 days! I need to fix things wayyyyyyyy before that.....

 

[Tink's Mommy]

I would have went nuts not knowing to just 7 days before. There is just to much to plan for before hand.

 

[FrenchSnowWhite]

Think's mommy tell my what company are you flying with?

 

[Phelpsie70]

FrenchSnow White, does your agent work alone or does he have a supervisor? I probably shouldn't admit this, but I am notorious for making a complaint or taking it to a higher authority if necessary. If he has supervisor, you should ask to speak with that person, and then if they won't help you, go above that person. I'm not out to get people in trouble, but he is providing you with a service, and obviously he isn't doing a good job of it, so you have every right to complain to his boss. Whatever you decide to do, good luck. I am sending you hugs and pixie dust - there is nothing worse for a planner than not knowing the plan and being able to tweak it if needed!

 

[FrenchSnowWhite]

Thank you so much!!!!

 

[been2marceline]

If he has supervisor, you should ask to speak with that person, and then if they won't help you, go above that person. I'm not out to get people in trouble, but he is providing you with a service, and obviously he isn't doing a good job of it, so you have every right to complain to his boss.

I am totally in agreemtn here - that kind of treatment is totally uncalled for.

I would start complaining - and keep complaining until they take care of you.

Phooeeyyy on that guy!

 

[PurplePrincess4]

ME....Oh my gosh the more I make the more I want to make! Searching the Disneyclips site is like opening Pandoras Box for me...CARS, LILO, DUMBO.....you name it, it is there!

 

[Tink's Mommy]

Think's mommy tell my what company are you flying with?

We booked everything through DCL. We are flying with Northwest(Memphis is the hub for them). On past cruises dh and I always drove to New Orleans for a week long with Carnival... pre Katrina and DD . We just didn't want to have to worry about the details, to much. DCL is doing air, the night before at Hyatt, transport.

I do agree with everyone else, you are paying that traval agent to help you. If they are doing the job, boss needs to know.

 

[woody73]

. . . Just called DCL, and since we booked with AAA they won't give me the flights detail. My agent has to give it to me

Can I tell you that I emailed my TA right away....

Guess what he told me???

"Sorry but I don't have the time to take care of you this, week, maybe next week"!!!!!!!!!!!

That's awful! You deserve to be treated better.

Woody

 

[3lilpigsnprincess]

Cheryl - Your disney family is SO DANG CUTE!!!

I love it!

 

[3lilpigsnprincess]

Here is one I tried:

And I love this Mickey Pirate!!! Very fun!

Also for those of you looking for door signs and artwork, check out the DISigners thread. There's lots of fun ideas and artwork there that people will personalize for you for free. And they are so kind!

 

[3lilpigsnprincess]

<<That's awful! You deserve to be treated better.>>

Yes... where is the customer service??? My AAA Travel Agent has been wonderful and has gotten right back to me everytime I called. I's so sorry!

 

[FrenchSnowWhite]

Thanks to all of you for your support, I told myself I would wait until the end of today to see if he would call or email me something in the day.

So I keep my finger crossed for today.

But you know, the friend of mine who just started beeing a TA told me, Manon if you start making trouble, you're gonna be treated like a troublemaker client.............. And it won't make it any better

My husband said to me, let's stay calm for a day or two, and after that you can bite my darling

So lets smile group, we are cruising in ...........29 days

 

[Tink's Mommy]

I am starting to get into these magnets big time. So many options out there. My problem is that my printer is the worst. Images just aren't crisp. I am going to try to burn all of my images on to a cd and take them to Staples/OfficeMax to see if they could print them for me. DH says I can get a new printer for Xmas, but not before the cruise.

Anyone else have any ideas about best way to get images printed?

 

[Tink's Mommy]

 

[3lilpigsnprincess]

Anyone else have any ideas about best way to get images printed?

I would definitely try kinkos or staples or something like that. Just beware that sometimes those files are really large so its easier to put them on a flash drive or something.

Glad you are gertting into it! I wish i could be more creative, but i'm not feeling those "creative" vibes too much these days. Must be cuz I need a VACATION!!!

 

[3lilpigsnprincess]

Saw your other post about your airline tickets for your kiddo. Any news? I'm keeping my fingers crossed for you!