Disney Daddy et al
Mouseketeer
- Joined
- Jan 6, 2005
- Messages
- 125
WOW>>>>>> How things have changed.
Upon arriving at MCO we had no trouble finding the magical express. However we did have to wait over an hour to leave the airport and our luggage did not arrive at our room until well after 11pm. We were also disappointed that no music or videos were being played on the bus in route to our resort. Not a big deal at the beginning of our vacation but after all that has happened I figure it should at least be noted.
We do not typically stay at value resorts but chose POP century for the first 2 days and last 3 days as we were staying at Saratoga Springs our first week and Off site our second week at Marriott's Grand Vista. We landed Friday at 7pm and went to the Magic Kingdom Sat. Aug 6th. As we approached the gate I stopped my children before entering the park and asked the cast member about our tickets. We had 7 day hoppers that expired "14 days from first use" * I was concerned about our last day on the 20th, and was "TOLD" by the cast member that took my ticket, our tickets would still be good on the 20th. ( You can probably already guess how our vacation ended but I do have a few positive things to say)
Sunday check out at POP Century is also worth mentioning. I was told it would take 2 hours just to have our luggage taken to the lobby. Imagine a 37 year old man dragging an 8 and 10 year old in tow through a parking lot with 8 pcs of luggage. Also picture two cast members (one a manager ) watching all of this and doing absolutely nothing to assist us. Needless to say I will never recommend this place to anyone.
Saratoga Springs was just what we expected and a little bit more. Great resort ,would recommend to anyone. Nostalgic and peaceful are the two words I would use to describe this resort. ( Solid service and professional staff ) Kids loved the pool !!!
Off site we stayed at Marriott's Grand Vista on International Drive. Great location beautiful surroundings and only 15 short minutes to Universal. This makes our third year at the Vista and it was quite possibly the worst experience ever. We booked our usual 2 bedroom and upon arrival discovered the safe key missing and a stain on the floor. Someone arrived immediately for the safe but no one showed up for the stain. Tiny ants were our next challenge and we were told that this was common and no room could be guaranteed bug free. I feel bad about this because the Vista was the very first place we stayed in 2002 when we started our annual Disney Family vacation. I'm hoping its only an operational issue because this really is an attractive and convenient resort.
Upon driving back to POP Century we ended up driving on and off property due to lack of signs showing the proper way to POP Century. Tired and hoping to visit the Magic Kingdom that Friday morning I finally pulled into Coronado Springs and changed our reservations as I was tired and a little sad that our vacation was almost over. We headed out to the magic kingdom and were treated very rudely by a parking lot attenedant at the MK. I went immediately to guest relations and informed them and inquired about paying additionally to make our tickets non expiring. We still had extra days but were told that our tickets expired that day and it would cost an additional 200.00 to upgrade. After 4 years in a row and thousands of dollars spent I am being treated like this....???? In the Happiest place on earth ???? I thought it was a mistake on the girls part so I tried to resolve it at Coronado Springs and was told the same thing ( Pay more or throw your tickets away ) Basically ..... "It's not our problem"
We spent our last day at the resort. I refuse to spend over $7000 dollars a year in a place that treats me like I'm just another guy trying to beat the system. I have been an adamant supporter of all things Disney and I regret that Disney did not recognize this. I will no longer be visiting the parks until this matter is resolved and have filed two complaints with the State Attorney Generals office. I'm not sure what else I can say. If this were our first trip it would most certainly have been our last. Hopefully no one else will have this happen to them.
PS ( Kids night out was great I highly recommend them )
Upon arriving at MCO we had no trouble finding the magical express. However we did have to wait over an hour to leave the airport and our luggage did not arrive at our room until well after 11pm. We were also disappointed that no music or videos were being played on the bus in route to our resort. Not a big deal at the beginning of our vacation but after all that has happened I figure it should at least be noted.
We do not typically stay at value resorts but chose POP century for the first 2 days and last 3 days as we were staying at Saratoga Springs our first week and Off site our second week at Marriott's Grand Vista. We landed Friday at 7pm and went to the Magic Kingdom Sat. Aug 6th. As we approached the gate I stopped my children before entering the park and asked the cast member about our tickets. We had 7 day hoppers that expired "14 days from first use" * I was concerned about our last day on the 20th, and was "TOLD" by the cast member that took my ticket, our tickets would still be good on the 20th. ( You can probably already guess how our vacation ended but I do have a few positive things to say)
Sunday check out at POP Century is also worth mentioning. I was told it would take 2 hours just to have our luggage taken to the lobby. Imagine a 37 year old man dragging an 8 and 10 year old in tow through a parking lot with 8 pcs of luggage. Also picture two cast members (one a manager ) watching all of this and doing absolutely nothing to assist us. Needless to say I will never recommend this place to anyone.
Saratoga Springs was just what we expected and a little bit more. Great resort ,would recommend to anyone. Nostalgic and peaceful are the two words I would use to describe this resort. ( Solid service and professional staff ) Kids loved the pool !!!
Off site we stayed at Marriott's Grand Vista on International Drive. Great location beautiful surroundings and only 15 short minutes to Universal. This makes our third year at the Vista and it was quite possibly the worst experience ever. We booked our usual 2 bedroom and upon arrival discovered the safe key missing and a stain on the floor. Someone arrived immediately for the safe but no one showed up for the stain. Tiny ants were our next challenge and we were told that this was common and no room could be guaranteed bug free. I feel bad about this because the Vista was the very first place we stayed in 2002 when we started our annual Disney Family vacation. I'm hoping its only an operational issue because this really is an attractive and convenient resort.
Upon driving back to POP Century we ended up driving on and off property due to lack of signs showing the proper way to POP Century. Tired and hoping to visit the Magic Kingdom that Friday morning I finally pulled into Coronado Springs and changed our reservations as I was tired and a little sad that our vacation was almost over. We headed out to the magic kingdom and were treated very rudely by a parking lot attenedant at the MK. I went immediately to guest relations and informed them and inquired about paying additionally to make our tickets non expiring. We still had extra days but were told that our tickets expired that day and it would cost an additional 200.00 to upgrade. After 4 years in a row and thousands of dollars spent I am being treated like this....???? In the Happiest place on earth ???? I thought it was a mistake on the girls part so I tried to resolve it at Coronado Springs and was told the same thing ( Pay more or throw your tickets away ) Basically ..... "It's not our problem"
We spent our last day at the resort. I refuse to spend over $7000 dollars a year in a place that treats me like I'm just another guy trying to beat the system. I have been an adamant supporter of all things Disney and I regret that Disney did not recognize this. I will no longer be visiting the parks until this matter is resolved and have filed two complaints with the State Attorney Generals office. I'm not sure what else I can say. If this were our first trip it would most certainly have been our last. Hopefully no one else will have this happen to them.
PS ( Kids night out was great I highly recommend them )
