Not paid in full?

[rwthompson82]

Hello Experts,

I have 2 reservations I made through a TA, and our booking window just opened tonight.

When I login to book activities, I see this:

• My Stateroom 9174:
• MY NAME
• WIFE'S NAME
• SON'S NAME
• Stateroom 9176: (Not paid in full)
• MOTHER IN LAW'S NAME
• DAUGHTER'S NAME

I can book activities okay for them, and I can book activities when logged in through their reservation as well. I paid in full several months ago and confirmed with my 2 weeks ago that it was good.

Logged in through the 2nd room, I see this:

• My Stateroom 9176:
• MOTHER IN LAW'S NAME
• DAUGHTER'S NAME
• Stateroom 9174:
• MY NAME
• WIFE'S NAME
• DAUGHTER'S NAME

Obviously I will call in the morning...but looking for some late night advice

TIA!

 

[SuperDry]

How did you pay? Was it by credit/debit card? If so, did the payments actually post against your account in the correct amounts? Was the merchant listed DCL, or was it the TA?

 

[laceltris3]

We has multiple rooms and my mother in law's looked like that when we checked in. We had paid about 10 days in advance. I had the confirmation from the TA showing a zero balance, so I didn't worry about it, and they didn't cancel the room or anything, so I think it's just a glitch.

 

[clten]

If DCL allowed you to book activities, they have been paid in full (they won't open up booking Palo/Remy, Port Adventures, Spa or Nursery until your reservation is paid in full.) Did you happen to pay your TA by check? A lot of time when you pay a TA by check, they only send the net amount due to DCL (they hold onto their commission) so DCL didn't receive ALL of the money but they received their full portion of it.

 

[rwthompson82]

We has multiple rooms and my mother in law's looked like that when we checked in. We had paid about 10 days in advance. I had the confirmation from the TA showing a zero balance, so I didn't worry about it, and they didn't cancel the room or anything, so I think it's just a glitch.

Thanks, I have confirmed that this was indeed the case with ours too.

I paid for this about 8 months ago (since I didn't want to deal with the falling Canadian dollar, which turned out to be a good decision!). I was able to book Palo/BBB/Spa, so I think it should be good to go.

Weird bug though.