Not a night for Yachtsman

[Laketravis]

So yesterday we were looking forward to our 5:20 reservations at Yachtsman. got there at 4:45, pager went off at 5:30.

Was seated at a great table. But noticed it was a bit warm. Then the lights started flickering.

A lot.

Waiter apologized, said a team was working on it.

After 30 minutes of continued flickering (the kind of fast on/off strobe affect that really affect your mind), the room was hot. Really hot.

Waiter brought my meal. I had ordered the Porterhouse. Can't tell you how it was because by that point the lights were completely out and I couldn't see it.

Waiter continues to apoligize. I continue to assure him it's not his fault.

But at this point I don't care who's fault it is. I'm getting a headache because it's hot and stuffy and I can't eat my meal because I can't see it because they are passing out more candles but haven't made it to us yet.

My wife goes to talk to the manager. She's pissed. Not good, because I know that when she's pissed, bad things happen.

I walk up to my wife and the manager, let him know we're together. He brings me up to speed about how an entire team is working on the lights and it's hot because they forgot to turn the A/C on before they opened and it takes a while for it to bring the room temp down etc...etc..etc...

I told him we just couldn't stand it anymore, can't finish our meal, I'll tip the waiter because it's not his fault but we aren't paying and are leaving right now.

He shakes his head up and down in acknowledgement.

The room is still dark. The room is still hot. And they are still seating people. I understand that things happen that cannot be predicted nor controlled, but I really saw what a lot of people on this board have commented on, and that's a real lack of experience/professionalism with Disney's food service management.

Oh well, we'll try it again later this week and see what happens.

 

[deakam]

Sorry you had a bad night. I think it goes beyond food service. I think that in Disney's efforts to keep up with the success of Harry Potter over at Universal they have short changed the "guest", a term I no longer believe appropriate. I think they are losing the one thing that made Disney special, the way they made everyone else feel special.

 

[Uncleromulus]

Not sure I see any connection between one nights bad lighting and AC at Yachtsman--and Potter Boy over at Universal.

 

[ls3015]

One persons oppion, I have had great steak and the best of service at yatchsman, many times and plan on returning, Even if there was no lights at all only candles.

 

[LJSquishy]

Sorry your meal/experience was ruined by the events. I'm not really sure how you expected them to handle the situation any better, though. Lights went out so they brought candles to the tables...what else could they have done? Someone made a huge mistake of not turning on the a/c early enough but it was a mistake...things like that happen. It was nice of you to tip your waiter, though.