No more segmented vacations for ddp

[ryanshana]

Just got off the phone with MS regarding our October trip. I already have the first 2 nights of our trip segmented from the remaining week.

I asked to have the deluxe dining added to the first segment(2 nights) and I was told NO. The dining plan has to be for the entire length of stay in the same room. I asked to speak to a manager since I am upset about this. I leave in 31 days and now I have to change my plans around. We are going with a group of 8 and it will be impossible to get different reservations.

I am so upset, I don't know what to do.

Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

 

[palhockeymomof2]

Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

Agree I paid for my previously segmented trip around 10 this morning.....I didn't mention the word segmented.....just said I wanted to add the dining plan to my trip checking in on 9/28 and it was added for that first night only

 

[TinkerBelle920]

So if I have segmented plan later this month that I already paid for what now?

 

[csmommy]

if you can get me a number for claire or upper management i'd be more than happy to call them.....

Ditto!

 

[DHar]

so i just got the email confirmation which was made by the supervisor..and now the people that were leaving 3 days early he decided to remove them from the vacation completely...someone ples tell me again about we're not supposed to get mad or upset at DVC...the money we spent for our 380 points give us that right.......

 

[vicki_c]

so i just got the email confirmation which was made by the supervisor..and now the people that were leaving 3 days early he decided to remove them from the vacation completely...someone ples tell me again about we're not supposed to get mad or upset at DVC...the money we spent for our 380 points give us that right.......

Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

 

[DHar]

Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

they wont give you 2 seperate reservations unless you are changing resorts / room categories at the same resort...atleast that is what i was told......

 

[twinklebug]

Did they shorten your dates to go with that, though? Is it possible they have now created 2 separate reservations for you - one for the days they are there, one for the days they are not - and you just didn't get the 2nd confirmation yet? Just a possibility to check out.

That's what I'm thinking too - DHar, look in "View Vacation Details" in dvcmember.com and it may show two separate reservations.... I hope!

 

[Grumpy Grandma]

That's what I'm thinking too - DHar, look in "View Vacation Details" in dvcmember.com and it may show two separate reservations.... I hope!

DDar after you check can you please post and let us know what you find out? Thanks and good luck to you.

 

[vicki_c]

they wont give you 2 seperate reservations unless you are changing resorts / room categories at the same resort...atleast that is what i was told......

Yeah, right, unless you call them up and chew them out --

they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!

Maybe they're making an exception to placate you. Again, don't know that, but it could be.

 

[DHar]

DDar after you check can you please post and let us know what you find out? Thanks and good luck to you.

no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......

 

[twinklebug]

no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......

Oh man, I'm sorry Disney went from being bliss to a headache for you overnight.... but still, I'm totally envious you just had 5 nights at the lodge! LOL.

Since DVC is a timeshare we should be allowed to add/remove people from our reservations day by day - I doubt the software is set up to do this without separate reservation numbers. I think MS is having some confusion within their ranks regarding what constitutes legal segmenting (such as in your case with the change of people). For the time being, it seems that they've instituted a blanket rule stating everyone has to have one reservation number if they're staying in the same room. That, I'm 90% sure will change once they work out the rules.

 

[DHar]

I can't say I'm surprised, but it's very disappointing that -- ONCE AGAIN -- DVC is taking a nice perk away from their best customers with no notice whatsoever.

I thought Disney was a better company than that. Apparently not.

 

[get_us_to_WDW]

We have never used segmenting, we normally get the DDP for all nights of our stay, but I liked knowing it was an option! Especially for longer trips it would be nice to have the option of skipping certain days.

 

[vicki_c]

no..they were removed...just had them added again...waiting for the next comfirmation email. we just got back from 5 nights at VWL last night...what a difference a day makes......

OK - I tried to think positive - vent away. No matter how I feel about the dining plan changes, they shouldn't be taking away your reservation! Geez!

 

[bastraker]

How long it your entire stay? Would it work to add the standard DDP to your entire stay rather than the Deluxe to only 2 nights? You can use two credits for any Signature dining you may have planned wioth the Deluxe plan, and then have a few additional credits for the remainder of your stay.

We are at BLT for 8 nights and we like to do the deluxe for the first 3 nights and then the remainder of the week, we do the regular dining plan.

This totally screws up my signature meals that I have planned and there are very little reservations left at this point.

 

[bastraker]

they told me if we have a 2 br in a standard veiw and those people leave early but we stay in a 2br standard room we will not be moving rooms so it it still one reservation.....trust me the supervior i spoke with his ear was on fire!!!!!!

and at this point we would need to make a new reservation and that wont happen



just called back...if you are staying at the same resort in the same room typre and category you HAVE TO HAVE THE SAME RESERVATION NUMBER...you either have to change resorts or room type / category........

Interesting. I called earlier today and was told NO to segementing my reservation (see earlier post).

I then waited an hour and called back again and spoke to someone else. She said that I could segement the reservation and add the deluxe plan to the first few nights and the remaining nights with the regular plan.

However, she said that the resevation number would have to change on the second half of the week and that we "might have to change rooms." She also made sure to say that rooms aren't ready until 4pm!

So basically, she would segement the reservation into two, but "you might have to change rooms." That really makes a lot of sense. Send housekeeping to do a full cleaning on a room that am going back into.

I think they are saying this to discourage it. However, I want to see what happens over the next couple of weeks with other peoples experiences. I might just do that and take the risk of changing rooms. Right now, this really puts a monkey wrench in my plans that have been booked for months in advance.

 

[bastraker]

Question - what if you move room types within the same resort. Does that qualify for different dining plans.

Example:

2 night studio - DDxP
3 night 1 bedroom - DDP

The manager I spoke to earlier said yes, you can do that. As long as you are switching rooms it was ok.

 

[bastraker]

Call back and speak w/ someone else. I JUST (12pm EST) paid for my segmented dining. My room was already segmented and I just had to pay for my dining.

I did call back a second time and the woman was willing to put the deluxe on the first 2 nights since that was already segmented out. The problem is, she said we have to be prepared to switch rooms and that the room might not be ready until 4pm the next day. Did they say the same to you?

I might just do that. I will see what others experiences are. I really want the deluxe for the first 3 nights, but my reservation for some reason is segemented with the first 2 nights so I really didn't want to push it.

I would be happy with the first 2 nights and then just scale back the next day. I still like to have the dining plan for the entire stay, but like to break up the deluxe in the beginning.

 

[DHar]

Right now, this really puts a monkey wrench in my plans that have been booked for months in advance.

that was a big point i wanted to make with them. ok..they cant go thru every reservation and call or email everyone and let them know, but atleast post it on the member website or something...don't just wake up one day and do it....the same thing happened this year with the ticket price increase..i know it wasnt DVC but they came out one day and said at midnight tonight the prices increase will take effect..it was at around 10 months instead of 12 months. i missed buying my ap before the increase so they got me there....i think they know we're on to them and they are getiing more and more sneaky....

OK - I tried to think positive - vent away. No matter how I feel about the dining plan changes, they shouldn't be taking away your reservation! Geez!

it's tough knowing you have to plan (or atleast we plan) a year out and you think you have everything covered and then you get this through at you...i guess it's TIW for us...i'm not gonna spend 2 days for 2 adult mael plans that won't be used...either that or Alamo car rental gets a new customer...i hear there's some great dining spots off site.....