NO MORE free valet parking for DVC members.

[trishy]

We are in WDW right now. Checked in Sunday and found out about the latest perk taken away - the valet parking. In speaking with a representative of DVC, we were told that the MORE people who voice their complaints (he was more than a little bit peeved also) to DVCmembersatisfactionteam@disneyvacationclub.com

the better chance we all have of getting that perk back. So let your voices be heard loud and clear (and he suggested giving our member ID when emailing for obvious authentication reasons). We've sent our complaints.

Now back to the parks.

 

[dizfanz]

the better chance we all have of getting that perk back. So let your voices be heard loud and clear (and he suggested giving our member ID when emailing for obvious authentication reasons). We've sent our complaints.

Now back to the parks.

I am pretty sure that ship has sailed. A contract has been negotiated and signed by this point. Our only recourse would be to get this perk back when this new contract runs out. That will likely be a few years. By that point, we DVCers will have something new to complain about. Of course, you can sell your contract if you are that disastisfied, but Disney is gambling that we will not do that. There line will be that it was a perk, and perks can come and go at will. I would love to have it back, but I am not going to hold my breath.

 

[trishy]

I am pretty sure that ship has sailed. A contract has been negotiated and signed by this point. Our only recourse would be to get this perk back when this new contract runs out. That will likely be a few years. By that point, we DVCers will have something new to complain about. Of course, you can sell your contract if you are that disastisfied, but Disney is gambling that we will not do that. There line will be that it was a perk, and perks can come and go at will. I would love to have it back, but I am not going to hold my breath.

WOW! Reminded me of why I don't post here that much anymore. The old "love it or leave it" line. Interesting. Anyway, I'm just passing along the message given to us by the DVC GUIDES who also stated that DVC tried to take this particular perk away several years back, but it only lasted a few days because of the riled up DVC members.

Take what you want out of that. But I'll keep my DVC, thank you very much.

DVCmembersatisfactionteam@disneyvacationclub.com

 

[TiggerAllie]

Once AKV and BLT opened, were DVC members getting comp. valet at AKL and CR? I noticed that the website (which still lists the old information) only lists BC, BW, and WL as comp. valet locations and specifically excludes any other resorts.

 

[Chuck S]

WOW! Reminded me of why I don't post here that much anymore. The old "love it or leave it" line. Interesting. Anyway, I'm just passing along the message given to us by the DVC GUIDES who also stated that DVC tried to take this particular perk away several years back, but it only lasted a few days because of the riled up DVC members.

Take what you want out of that. But I'll keep my DVC, thank you very much.

DVCmembersatisfactionteam@disneyvacationclub.com

DVC/DVD (as in the corporation) really could care less whether we have this perk, in fact, from a sales perspective, they'd probably love to have more perks.

But if the valet services are farmed out via a contract to another company who depends upon the fees to make their profits, then someone would need to compensate them, no? And remember that such compensation would likely need to come from increased member dues at those resorts. If those members are willing and eager to pay for the perk via dues, DVC should have no problem providing it. Be careful what you wish for.

Nothing is free in a timeshare, any timeshare.

It is more likely, IMO, that DVC will try to negotiate a non-compensated "volume discount" for members with the valet provider and Disney (as Disney may get a percentage of the parking fees for lot rent, etc.) but I don't think we'll see it return to "free."

 

[toocherie]

The official line is that they feel only those who want this perk should pay for it - just like housekeeping - if you want it more than every 4 days or whatever the schedule - then you have to pay for it.

So does that mean before we get our next annual dues bill we will get a survey asking what services we use so we can be billed accordingly?

This is STUPID. I could use this for any of the benefits.

Community Hall - PAY UP
The Swimming Pool - PAY UP
The work out facility - PAY UP
Pool Towels - PAY UP
Transportation - PAY UP
Parking - PAY UP
That stupid Welcome home Wednesdays - PAY UP (although no one would)

Where is the data that DVC memebers wanted to get rid of this perk instead of any of the others?????? I sent an email with no respose yet.

You don't see a difference between a service and a physical resort amenity, like a pool? Legally they are quite different.

Well then--how about the lifeguards at the pool? Aren't they a "service"? I don't use the pools and don't have kids and know how to swim anyway--so let's do away with those--or only charge those who use the pools for them.

 

[Chuck S]

Well then--how about the lifeguards at the pool? Aren't they a "service"? I don't use the pools and don't have kids and know how to swim anyway--so let's do away with those--or only charge those who use the pools for them.

The lifeguards are a safety requirement. Not a voluntary service.

I rarely use the pools myself, but they are a part of the resort. The valet parking is a service.

 

[disneynutz]

Yes... 321-939.. something so other than 321 it sounds like a Disney #. I just looked up 321, and it's Brevard Co. FL.

321 is Celebration FL. That's where DVD/DVC's offices are located.

On any contact with Member Services, they will try to call you to discuss your concern so you should include a good contact phone number. They will not normally use email because they don't want a written record.

 

[disneynutz]

Of course, you can sell your contract if you are that disastisfied, but Disney is gambling that we will not do that. There line will be that it was a perk, and perks can come and go at will. I would love to have it back, but I am not going to hold my breath.

I don't think the Disney cares if you sell your contract. Why? Because you have to sell it to another member. Sure they would like everyone to buy direct, but once a contract is created, it will be around for 50 years you so and Disney is guaranteed income from the owners.

 

[DVCBELLE]

I don't think the Disney cares if you sell your contract. Why? Because you have to sell it to another member. Sure they would like everyone to buy direct, but once a contract is created, it will be around for 50 years you so and Disney is guaranteed income from the owners.

That's not really true...if the market becomes saturated with resales then it hurts their sales. If I sell my contract and someone buys from me instead of them, they have one less member.

 

[disneynutz]

That's not really true...if the market becomes saturated with resales then it hurts their sales. If I sell my contract and someone buys from me instead of them, they have one less member.

The market is saturated with resales and people still buy direct due to incentives, financing, and immediate gratification.

Disney doesn't have one less member, they have the same amount of members, they just didn't gain an additional one. The number of contracts sold will never decrease, only increase.

 

[childsplay]

As many others have pointed out, it sure would be nice to see how much this perk was costing. I own at BCV and have stayed there 8 times and have never once used valet, but I understand others do like it. It's alot easier for me to decide how i feel about this if I have more information, was it costing me $2.00 a point on my maitenence fees or .02 cents?

 

[TLSnell1981]

I got a message on my home phone from "Sheila" at DVC member correspondence, asking me to return her call about an email received at DVC. Of course, the number to call back isn't 1-800. (I wonder if there is a way to call MS and have them transfer me through? I don't have an extension number, just a first name and phone.)

I wondered if others who sent emails, etc. had received phone calls back and what you had heard/discussed during them.

I received an e-mail from Shelia too. (She must be the designated one for our complaints.) She said she tried to contact me by phone...please call her at *********. I returned her call and reached Member Satisfaction Team's voicemail. Hmmm...

 

[DVCBELLE]

The market is saturated with resales and people still buy direct due to incentives, financing, and immediate gratification.

Disney doesn't have one less member, they have the same amount of members, they just didn't gain an additional one. The number of contracts sold will never decrease, only increase.

I see how you are looking at it but if someone is definatley going to buy and chooses resale - then Disney did not gain an additional member - so now instead of 2 contracts they have 1...

Over time and in large numbers that could really affect their bottom line...

 

[Deb & Bill]

If you want to hurt them, you need to stop paying dues and let them take back your contract. If you have invested a lot and not recovered your initial investment, it will also hurt you.

 

[Tara]

Once AKV and BLT opened, were DVC members getting comp. valet at AKL and CR? I noticed that the website (which still lists the old information) only lists BC, BW, and WL as comp. valet locations and specifically excludes any other resorts.

Yes, they were. The website was just never updated.

 

[DVCBELLE]

If you want to hurt them, you need to stop paying dues and let them take back your contract. If you have invested a lot and not recovered your initial investment, it will also hurt you.

I wasn't saying I want to hurt them but was just pointing out that resales do hurt DVC as that is a new contract they aren't adding.

I am very frustrated about this change and have been vocal about it - this is also the first time I have ever complained about the loss of a perk - but after our last trip in February - I was very letdown by Disney as a whole and this change really got me thinking about DVC and Disney and my growing disappointment. Will I sell my contract - NOT A CHANCE. But if we all sit back and never say anything then DVC will think we all just don't care. We have invested in them and committed our future vacations to them and we have a right to express our concerns.

 

[KAT4DISNEY]

Just back from WDW last night. Was staying since 10/08. When we checked out yesterday (10/12) there was a charge for 2 day valet parking ($24) - with no notice - and I had been going and coming at least once a day.
I have NEVER complained about free dining - but get this. Was told that valet parking is not complimentary for DVC anymore as of 10/11 - but IS COMPLIMENTARY IF YOU ARE ON A DISNEY DINING PLAN!!!!!
and yes that made me just a little upset!

Somebody else reported (don't know if it was earlier on this thread or another) that they dined at the CR paying cash for their meal. When they left they were charged $12 for valet and were told that it would have been free if they were on the Disney Dining Plan. Perhaps it is confusion over terminology but I for one wouldn't assume it.

I am pretty sure that ship has sailed. A contract has been negotiated and signed by this point. Our only recourse would be to get this perk back when this new contract runs out. That will likely be a few years. By that point, we DVCers will have something new to complain about. Of course, you can sell your contract if you are that disastisfied, but Disney is gambling that we will not do that. There line will be that it was a perk, and perks can come and go at will. I would love to have it back, but I am not going to hold my breath.

Maybe it has sailed but it's important to voice feedback. Things have gotten changed by doing so in the past and the only way for there to possibly be change is to let DVC know your thoughts on this matter. I for one will always do so b/c when I read the next announcement that "due to member requests" so and so has been dropped/changed I want to know I voiced my request.

 

[Coach81]

Too bad.. what a shame..

 

[MrShiny]

I see how you are looking at it but if someone is definatley going to buy and chooses resale - then Disney did not gain an additional member - so now instead of 2 contracts they have 1...

Over time and in large numbers that could really affect their bottom line...

Actually, the only way Disney losses a member is if one sells and then Disney buys the points on ROFR.

If the member does not finance through Disney, it's all the same to them. In fact a resale probably costs them less in terms of labor.

Disney gets the dues no matter what, if it is from one person with 2 contracts or 2 people with 1. I would imagine in the long run they prefer members with more points (meaning longer stays, which are more profitable for them), but unless the resale market collapses (and DVC resales don't seem to sit out there like other real estate these days), it really doesn't matter to them.