No longer frustrated with All Seas...NEW UPDATE, PAGE 2

[BethA]

We have used All Seas and I'm glad to hear Chuck took care of you. We have been very pleased and he believes in personal service so I'm sure would want to hear when something goes wrong. Glad it is resolved for you.

 

[paulmc80]

Glad things worked out reasonably for you. All you can ask for is an explanation and that sounded like a good one.

Seems that DCL does some fancy footwork when doing refunds. I got so confused on our 50% refund from our cruise last year that I gave up trying to make sense of it all. I just put my faith in them that they would refund what they said they would. Takes a long time, it seems like about two months, and its all kinds of credits all over the place. And, not even on the same days. LOL ..... It must be a complicated thing.

 

[SeaSpray]

Glad to hear it worked out! Chuck personally resolved an issue that I had when I booked my first Disney cruise in 2003, and I was so satisfied with Chuck and his company, that I have since booked our second DCL cruise through them

 

[Mjasp]

It does seem that Chuck does make things right and that is why I may give him a call to transfer my Costa cruise ressie to All Seas, but only with Chuck, as I do want to speak to him about a few things.

Has anyone switched a non DCL cruise to All Seas. All Seas won't be able to beat the price, I got in on the one day sale last week, but in your opinion, why do you think it would be in my best interest to transfer a ressie to a TA.

I have referred our friends to All Seas who have booked 3 DCL cruises through them, but I personally have never used them.

Thanks in advance
Joanna

 

[Jsme]

I have to say all TA's can be a little hard to deal with at times. We have used one for about 3 years on a regular basis. We switched last year, because when DH was in Florida working and all the hurricanes were hitting we were not sure if DH was going to be able to get off of hurricane duty in order to go on the cruise. Our TA was not any help. She did not return calls. I had to call the office and make a complaint to have her call me back. Then once we talked she would not get us any answers and never returned our calls. I had to call once more to the office and make a complaint. She told her boss she had emailed me the answers within 15 minutes of our first and only phone call. Low and below if I did not get that email 15 minutes after the manager called me back. You know emails have the time on them. I called the manager back and complained about her lies and then forwarded the email to him. She still works there but we no longer deal with the company at all. This is unfortunate because we have very few TA's in our area. So now I use on-line TA's.

I have called All Seasons and was not impressed by them. Nothing at all against them. The TA I spoke with seemed like he was in a hurry and did not have the time to deal with me. I had lots of questions. So I called another and booked my cruise. He lost out on our cruise commission. I am not bashing All Season at all. And I am not saying I would not use them. I am saying he upset me and I took my $4500 cruise elsewhere on this occassion. No one is perfect and everyone has a bad day. He just happened to have a bad day on the day I was determined to book at cruise.