No hot water and poor maid service at Pop=free rooms and passes

[nuge67]

Many recall that I posted some time ago that for two days straight we had no hot water and that my son got sick, threw up on one bed and we called maid services, 3 hours later he threw up on the other bed and a call down to the front desk result in another 2 hour wait, in which we had two stained sheets for 6 hours, you get the idea..........

Anyway, I wrote a note to Disney, including the Pres and VP and received a nice letter back providing us with few free nights along with park hopper passes for the same amount of nights good through 2030!!!

Now that is what one would call great customer service!!!!

 

[Disneylover99]

Excellent! Good for you!

 

[lost*in*cyberspace]

After a day without hot water, I would have insisted on switching hotels!

 

[hpfan100]

what a nice little perk...hope you are able to enjoy your next adventure at Disney. WOW two days with no hot water...I wouldn't like that at all.

 

[mmmears]

I'm glad that Disney tried to make things right for you. 2 days with no hot water is definitely not something any paying guest of a hotel should have to put up with...

 

[princessallegra]

Glad you were compensated! We have always found Disney to go above and beyond to make things right.

 

[momof4minnies]

Your poor son (and you). I can understand not changing hotels since your son was sick. I'm glad to hear Disney execs. stepped up to the plate. Really... how much is that comp going to cost them? But, it probably means the world to you.

Hopefully you and your soon will be able to return soon and enjoy what ya'll missed out on... without any sickness or other probs. Let us know when you book your next trip and how well it goes.

 

[Blessedwithboys]

How good of them. I have to say that is one reason I worry less about bad things happening on Disney trips.... because yes it can happen but if you take the right steps they normally compensate you well for the problems. I hope you enjoy your next stay

 

[jhryb]

I certainly remember your original post. Thank you very much for the update.

 

[mrskirk]

Wow! That is absolutely awesome. Sounds like it was a really crappy time during your stay. Our worst experience at Disney was before we had children. It was my husband and I only. A room at the Contemporary. We kept the do not disturb sign up the whole time, because we really didn't make a mess and I just didn't want anyone in our room. We came back for an afternoon nap one day and two "mousekeepers" walked in on us with the sign up on the door. We reported the incident. The women ran out and we couldn't find them anywhere. Nothing happened. We reported and reported. We were a bit disturbed that they were walking in our room like that especially with a sign on the door. Why would they? Crazy.

So happy you received some compensation for all your problems. Sounds really horrible!

 

[ironpig70]

I love the customer service that I get from Disney.


Years ago we had a death in the family a week before our trip and we didnt get any trip insurance. I called to cancel and was told the penalty I would incur. I was also told I could move my trip out and not take a penalty. Really great service.

 

[cymbaldiva]

Many recall that I posted some time ago that for two days straight we had no hot water and that my son got sick, threw up on one bed and we called maid services, 3 hours later he threw up on the other bed and a call down to the front desk result in another 2 hour wait, in which we had two stained sheets for 6 hours, you get the idea..........

Anyway, I wrote a note to Disney, including the Pres and VP and received a nice letter back providing us with few free nights along with park hopper passes for the same amount of nights good through 2030!!!

Now that is what one would call great customer service!!!!

Wow...congrats on being over-compensated...?

 

[dp911]

Wow...congrats on being over-compensated...?

Wow your standards must be low.

 

[cymbaldiva]

Wow your standards must be low.

Not at all - based on the original post that they were completely over-compensated.

No hot water; request at room change.

Sick child; not Disney's fault.

Free nights plus free park-hoppers for either/both of the above? Ridiculously over-compensated.

 

[Sammie]

Wow! That is absolutely awesome. Sounds like it was a really crappy time during your stay. Our worst experience at Disney was before we had children. It was my husband and I only. A room at the Contemporary. We kept the do not disturb sign up the whole time, because we really didn't make a mess and I just didn't want anyone in our room. We came back for an afternoon nap one day and two "mousekeepers" walked in on us with the sign up on the door. We reported the incident. The women ran out and we couldn't find them anywhere. Nothing happened. We reported and reported. We were a bit disturbed that they were walking in our room like that especially with a sign on the door. Why would they? Crazy.

So happy you received some compensation for all your problems. Sounds really horrible!

How does someone walk in your room with the door latched?

 

[DLgal]

Over compensated? I don't think so.

A hotel is required by law to provide hot running water and heat (in the winter). If either of those two things is non operational, you are entitled to a refund and/or move to facilities that are in working order.

What I don't understand is why this wasn't taken up with the front desk manager at the time, rather than later on by upper upper management?

 

[Bob NC]

Wow...congrats on being over-compensated...?

Well, I guess we should all be grateful that one of the worlds largest and most successful hospitality companies is determining what their compensation should be, rather than you.

 

[jhryb]

Wow...congrats on being over-compensated...?

Disney went above and beyond to make things right .... that is their standard. I love hearing stories like this. I don't agree with people who complain for no reason but the OP had every right to tell management their story and the outcome made me smile.

 

[Mickey527]

I can't imagine that a resort would be able to function for 2 days without hot water. I doubt that each room has it's own hot water tank so if someone complained that there was no hot water there would be many more complaints and it would get fixed right away and not 2 (or more) days later.
As to the vomiting, I have had the same vomiting experience with my grandson. We did a trip to WDW when he was 4. He had a cold which turned into what I thought was a worse cold. After 4 days of him coughing and unable to breath and tons of vomiting thick mucous and anything he ate I took him to the walk in and he had pnemonia.
The first time he vomited I called for new sheets and I did have to wait about 1 hour. the 2nd time he vomited I asked for new sheets and extra so that I didn't have to keep bothering them. I also cleaned all the vomit off the sheets, I didn't roll them into a ball for the laundry to find the surprise later.
During the week we were there our vacation consisted of going to the monorail at about 11 am and riding back and forth to Epcot and the TTC, taking walks around the resort, and watching videos. My grandson was ok with that since he loved the monorail and he didn't have the energy to do much more. Plus, I would never bring him into the parks to infect anyone else while he had the cold. He was on antibiotics for 3 days and on our last day we did a few rides before leaving for home.
Luckily I was staying at my DVC resort and we had a full kitchen so I could cook and function like a normal house.
I never even thought of "blaming" disney for my grandson's illness or thinking I would be compensated for something that wasn't their fault.
If you did go two days without hot water I think changing rooms would have been a sufficient compensation with maybe a gift card for a meal or two.
PS... I have traveled to WDW more times than I can remember and there have been times when a problem occurred and Disney did calim fault. I have been compensated much more than I thought was fair, but I didn't ask for any compensation, all I asked was for the problem I found to be fixed which it wasd each and every time I had a problem and all repairs were within an hour of my phone call to the department that needed to be called.

 

[mndisneylovinmom]

Many recall that I posted some time ago that for two days straight we had no hot water and that my son got sick, threw up on one bed and we called maid services, 3 hours later he threw up on the other bed and a call down to the front desk result in another 2 hour wait, in which we had two stained sheets for 6 hours, you get the idea..........

Anyway, I wrote a note to Disney, including the Pres and VP and received a nice letter back providing us with few free nights along with park hopper passes for the same amount of nights good through 2030!!!

Now that is what one would call great customer service!!!!

Wow! That's very exciting. They Should of done something, but that's definitely more than I would of expected!