I bought 10day ne wphp tickets. They oversold. All they had left today were less than 10 days and shorter days with the water parks option. I purchased 3+weeks ago. They did not contact me until close to the expected arrival dates of the tickets. I doubt I'll be buying tickets from there in the future. We're lucky we didn't need those tickets anytime soon. I can imagine someone missing their FP+ booking dates and being really upset.
I'd be pretty upset regardless. What broker did you use, may I ask?