TongaToast21
Mouseketeer
- Joined
- Mar 13, 2019
Was there a reason for not including the Boardwalk Villas in the reviews the team did for all other DVC resorts? Like the pro's and con's videos, tour, etc.
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They only did 7 resorts at that time. I’m sure they’ll do it again and include Boardwalk.Was there a reason for not including the Boardwalk Villas in the reviews the team did for all other DVC resorts? Like the pro's and con's videos, tour, etc.
Here is my review
Arrived today on the 15th around 730 AM. Went to park came back at 400PM room was not available. I then checked back around 440 and still nor available, they then gave me a 100 voucher. That was nice but all I want is my room. Just check again at 546PM and room is still not ready. My wife kid and i are beat and falling asleep in the lobby. So far i would give BW a 5 out of 10 star rating. One cast member offered me a voucher and that was nice but I just want to use the shower and relax. I dont feel at home now. I guess with the price of DVC points you expect flawless magic experience.
So sorry - hope they got this worked out for you - quickly!!Here is my review
Arrived today on the 15th around 730 AM. Went to park came back at 400PM room was not available. I then checked back around 440 and still nor available, they then gave me a 100 voucher. That was nice but all I want is my room. Just check again at 546PM and room is still not ready. My wife kid and i are beat and falling asleep in the lobby. So far i would give BW a 5 out of 10 star rating. One cast member offered me a voucher and that was nice but I just want to use the shower and relax. I dont feel at home now. I guess with the price of DVC points you expect flawless magic experience.
Well - I know mistakes happen, like this, at times. But - in the world of guest recovery, the important thing is how the guest FEELS about the product after all is said and done. So - how do you feel, @davidher - would you consider staying at BWV again? Do you feel they heard, validated, and valued, you as a guest in the end, despite what happened?Follow up took 2 hours to get room. Front desk made it right with some vouchers but I told him all I wanted was my room. We scheduled to checkout tomorrow but wife was adamant that she wants late checkout.
I woke up from people coming out of the dance hall at 145AM.
Yes, I found a lot of "20-something late night partiers" crawling all OVER the Boardwalk outside common areas when I stayed at BWV sometime in the 2010's - just not for me. Still loved to go there and walk around, eat, etc, just not stay.I feel good besides the cold I caught but BWV can't help that. For me I would not stay on the boardwalk side again. I woke up from people coming out of the dance hall at 145AM.