I just got off the phone with Constance at customer service. SHE claims that none of us were denied the onboard booking perks that were promised by Donna. When I told her that many of us in an on-line community were in the same boat, that it was hit-or-miss is the discounts were allowed, she said that we must have "misunderstood" what we had been told. More than a hundred bookings for the west/east 14-day were returned on Monday for non-payment of deposit. So, I said, now there is room to book me at the lowest rate available initially, not the sky-high tiered price, right? Sure she said.......and proceeded to tell me that from the
VERY GET GO, on the very first phone call from agent or individual, they were pricing in the tier 5 level. In other words, they had no intention of ever offering anyone the published rates. For example, a cat. 10 was published on the web site with a range of $1299-2299.........but if what she said is true, not one person was given that lowest rate. She said they are allowed to publish a range.......but that sounds suspiciously like the old auto dealer bait and switch. They would advertise a low, low price on a car, and when people were coming in they were told sorry, that car was already sold, but come look at these others that are only a LITTLE bit more expensive. Most of the time the advertised car was never available in the beginning, and the laws came down hard to end this practice. Why should
DCL be able to advertise prices that they never had any intention of offering.
Disgusting, disgusing, disgusting.
