mikepizzo
PM me your funny Disney shirts
- Joined
- Nov 8, 2013
- Messages
- 1,495
Is there a love button? I once had to spend 4 months disputing charges by Comcast before reporting to BBB. They got it straightened out in a week but it was still a ridiculous situation. We now pay more for ATT so we don't have to deal with Comcast.
I've learned from experience that all it takes for cable companies/ISP's to get off their butts and actually do something is tell them you are going to report them to BBB. Telling them that during the first call goes leaps and bounds. Complaining to their departments usually don't get you anywhere. However, filing something with BBB actually causes BBB to look into it. It's much less of a hassle for the company to essentially give you what you want than have to deal with that.
You made the right move. I wish these companies cared a little more. I know...the Pixie Dust must be getting to me.