We arrived on side A at 11:30 pm on Sept 1st - there were a WHOLE bunch of white Pontiac G-6's, and nothing else that I saw, except for one dark gray G-6. There was a family with several little kids talking to an attendant, and he brought around a minivan for them, or at least it looked that way. I don't know if they were lost or not. We decided to just take the gray one - it looked fine in the dark. The G-6 had tons of trunk space - fit our family of five, and our luggage just fine, with lots of room to spare. There were some luxury full size on the Executive Aisle, but nothing on our EA side. There was a cardboard tag on the keys of the gray one, and I wish I had looked at it more thoroughly. We were in a hurry to get to Disney World ASAP, so we didn't bother to look for another car, even though the gas tank was only 7/8 full.
When we returned the car on Sept. 5th (Labor Day) at 10:30 am - there was a line of cars being returned. The attendant waved us over to the side - and flagged our car for damage - WHAT damage!! - on the underside of the bumper on the passenger side of the car (and no - DH was on that side and he didn't notice it either - it was DARK when we picked it up) - there was some damage to the metal and paint - not horrible, but definitely more than a scuff! GRRRR! I tried to explain that it must have been there when we picked it up, as it hadn't happened while I had the car, and the scuffs looked old, not fresh! He said it was my responsibility to check out the car thoroughly before taking it, and I had to go into the booth to fill out an incident report. I tried to give him the cardboard tag from the keys which had fallen off as I was removing them from the ignition, and he claimed he didn't need it - he said it must be a valet tag from the hotel I stayed at. I told him AGAIN that it was on the keys when I picked up the car, I hadn't valeted the car, and promptly put it in my bag when he wouldn't take it.
Then we went into the booth, and the lady handed me a receipt, and said that the incident report would be handled by the national office - they would contact me with any further details. I wouldn't be charged then - but I would be later. She then said that there was no record of damage on her computer for that vehicle. She and my husband then had a discussion of whether or not a police report needed to be filed for insurance purposes. While that was going on - I looked at my receipt, which was for $20 more than my reservation - when I asked why - she said - you returned it with only 7/8ths of a tank of gas. I explained that we had the receipt from the gas station where we had just filled it, and that the fuel indicator must be off, as it only had 7/8ths of a tank when we picked it up. She again asked - did you report that - it's your responsibility to check it thoroughly when you pick it up. Now - Where is National's responsibility. I would think it is their responsiblity to have cars that are COMPLETELY checked before they are put on the aisle - they certainly checked ours out thoroughly when we dropped it off! She then reprinted my receipt - and I have checked my credit card - and they did take off the extra gas charge, and I paid the correct amount for my 4 day rental.
After returning home - I was cleaning out my bag, and I took out the cardboard key tag - and it listed the car, lic. tag AND the name of the renter - and on the back of the card was circled on a vehicle picture- in INK - with the damage to the front bumper clearly marked!!!! So much for National's claim not to have any prior knowledge of the damage!!
I have put the card in my safe - and Emailed National - with no response to date!
Next time - I'm using Disney's Magical Express!!!!
(Actually - I'll probably cool off! I've used National for the last four years exclusively, and never had an issue before this trip - I love the EA program - and you can't beat the price - less than $20/day including taxes and fees, after codes and a coupon. )
I have noticed many posts recently that say that National has been playing some games lately - I hope this is not becoming a trend.