New Southwest Site

[momsully]

Can anyone tell me where my credits went on the new southwest RR site? I can't seem to find how many points I have earned toward a free ticket!

 

[Zerosinthecloset]

SWA is having a few problems with converting to the new RR system. The customer service person I talked to yesterday said to not hope for things to be cleared up until Thursday, and possibly longer.

 

[huey578]

I hope they get that corrected ASAP

 

[DizDragonfly]

Can anyone tell me where my credits went on the new southwest RR site? I can't seem to find how many points I have earned toward a free ticket!

Yes, they are still having some problems, but you should be able to check now.

• Go to Southwest.com and log in using the boxes on the right.
• Once you are logged in, scroll down the page a bit and look at the column on the very right hand side (under where you logged in).
• You'll see "Credit Status", a "?" icon and the words "What happened to my credits?" Click that.
• You should see your credits on this page.
• If you have Awards available, IIRC, there should be a link under the credits information to view your Awards.

Hope that helps!

 

[debaudrn]

Earlier today I booked 5 one way trips using my Rapid Rewards (found them just like the above poster said). When I went to book the last one way trip the link was no longer there! I think we need to just be patient as the system is updated. BTW, we are flying to Chicago and back for a college visit.

 

[DizDragonfly]

I was having trouble booking. So, I gave them a call. It took 66 minutes for the SWA rep to book four RT tickets using rewards. They're having lots of trouble at their end too.

 

[momsully]

Yes, they are still having some problems, but you should be able to check now.

• Go to Southwest.com and log in using the boxes on the right.
• Once you are logged in, scroll down the page a bit and look at the column on the very right hand side (under where you logged in).
• You'll see "Credit Status", a "?" icon and the words "What happened to my credits?" Click that.
• You should see your credits on this page.
• If you have Awards available, IIRC, there should be a link under the credits information to view your Awards.

Hope that helps!

Thank you!

 

[DizDragonfly]

The rep also told me that they are having more troubles with Firefox and Safari browsers. She recommended using Internet Explorer to access the site for a while.

 

[DVC-Don]

I was on hold for about 20 minutes with SW today before I gave up. I'm trying to get info on my upcoming flight but the site says that info is unavailable.