New policy for reservations based on check IN date

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What could happen now with the economy the way it is in the US and UK, bad and getting worse, is that the new rule poses no problem whatsoever in a member's ability to get what they want, when they want it. If bookings are down in general, and some are reporting that they think that's happening, then it will be easier to get things under the new rules anyway.
 
CarolMN

I have no personal experience but in researching my purchase I did see quite a few post where people did not get their GV OKW when they did not call the first day or in some cases in the morning. Where there was time of year information it did not seem to follow the typical holiday pattern. There was a strong consensus that if you called early each day that getting an OKW GV was a very high probability.


bookwormde
 
Quote:
Originally Posted by DVC Grandpa

If the policy is wrong, it’s wrong and no “spin” can make it right, so why not start ASAP to try and correct the policy?




Wrong is your opinion, not mine. And at this point there is no reason that I see to correct anything.


You didn’t say if you “would you mind if Disney implemented an “age policy” of oldest first to youngest in determining dinner reservations and resort reservations days in advance of you or letting them into the parks hours earlier or even let them cut in line at any ride. Isn’t this what DVC is doing with the enhanced policy? Would you still want to give the “age policy” a chance to work itself out?”
 
Quote:
Originally Posted by DVC Grandpa

If the policy is wrong, it’s wrong and no “spin” can make it right, so why not start ASAP to try and correct the policy?







You didn’t say if you “would you mind if Disney implemented an “age policy” of oldest first to youngest in determining dinner reservations and resort reservations days in advance of you or letting them into the parks hours earlier or even let them cut in line at any ride. Isn’t this what DVC is doing with the enhanced policy? Would you still want to give the “age policy” a chance to work itself out?”

Two completely different scenerios imo. The're not even remotely close. I can't believe you're even trying to use the comparison. Your post only proves my point that people are panicing over this new policy when no one has been denied a single reservation by it yet.
 

CarolMN

I have no personal experience but in researching my purchase I did see quite a few post where people did not get their GV OKW when they did not call the first day or in some cases in the morning. Where there was time of year information it did not seem to follow the typical holiday pattern. There was a strong consensus that if you called early each day that getting an OKW GV was a very high probability.


bookwormde
It's certainly possible that I missed those posts. If you are sure that the posts were about the 11 month window and not the 7 month window (for which there were/are many posts), then I stand corrected about the OKW GV for some weeks of the year.
 
Two completely different scenerios imo. The're not even remotely close. I can't believe you're even trying to use the comparison. Your post only proves my point that people are panicing over this new policy when no one has been denied a single reservation by it yet.

would that be because they saved this enhancement till after the 7month window for xmas & new year?
 
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Two completely different scenerios imo. The're not even remotely close. I can't believe you're even trying to use the comparison. Your post only proves my point that people are panicing over this new policy when no one has been denied a single reservation by it yet.

I don’t have to panic. I have all my points at BCV and can walk my reservation for weeks. This is an option I would rather not have to use as it does not give everyone that fair chance at booking at the same time I can.

As far as the comparison goes, perhaps it is not a good example, but it does point out the fact that giving preference over one group vs. another is something people have a tendency to question.

We don’t know that no one has been denied a reservation as a result of the policy but that won’t be the case come hi traffic parts of the year. The policy will result (if nothing else) in “walking” reservations which will deny someone the equal chance to book desired days. The prior system DBD booking never resulted in an unfair advantage to anyone willing to use all options available as many have stated. As I said, the new system won’t effect me as I see it, but it will others, so why not try and get it fixed before it has a effect on anyone else.
 
Dean

“In this exact example the 7 day person should get priority…”


Yes this is the basis most of the members who are posting are expressing for being in favor of the new preferences.

bookwormde
It is certainly not the main or only basis for my being in favor but is one of them. It is my opinion that this change will lead to overall decreased phone calls and that it will make online bookings easier.

no one ever asked us if we were unhappy with the old system we have always had to do DBD(xmas through NY HC room) so i think your latest comment has no basis
When a system gets repeated complaints about a specific issue, they usually feel the need and often have the obligation to try to fix it. They did get endless complaints about having to do DBD books, that is fact. Even if everyone else was happy with it, the system had an obligation to take those complaints seriously and decide if a change were needed to fix it, they've obviously decided a change was needed. IF I were management at DVC and got as many complaints about a given issue, I'd feel the need to try to correct it as well. Given the limited options and assuming you had decided you were going to fix this problem, what would YOU do. This is an option that will work under the POS but they could have just as easily (and might still) change the POS accordingly. I think everyone agrees it could have been noticed better though I wonder if it'd have been any better on this board. My guess is the thread would have been 50% longer if they'd have announced it to go into effect in a couple of months.
 
It is important to note that those with multiple contracts/multiple resorts may get their initial reservation for a split stay but they cannot go on the waitlist at 7 months for the second half of their trip until 7 months from the second check-in date to try and avoid moving. By that time those that have a check-in date earlier then theirs for the second resort will have been on the waitlist sooner for those days. This will subsequently possibly cause far more split stay reservations. As I have shared I have had good luck with the waitlist for a split stay reservation and have not had to move. Probably not the case anymore. As I have suggested in other posts, maybe DVC should consider letting members who have multiple contracts to make reservations and get on waitlists for check-in +7 by combining their contracts/resort points.
Maybe I'm not understanding what your point is. You can reserve each home resort 11 months out and you can attempt to change of of those to the other resort at 7 months out, all from the date of check in. You can wait list at 7 months out for any resort. Given the reservations are separate with different number, it should be from the date of the portion you want to change.

DVD should simulate the new rule given reservation data from the past 5 years. Take all of the reservation requests and pass it through the new rules to see how things would have potentially changed and where. I know that this is not an exact science, but it would be interesting to see how things would potentially change, especially during peak seasons.
I doubt they have real data and even if they did, it would likely have to be done by hand. Assuming they have a developmental backup system where they make changes and test them, it would be quite a lot of work and expense (= dues $$$). And the truth is that they couldn't adjust for how members will change in response to these changes and it wouldn't change the fact they did get a lot of complaints.
 
You didn’t say if you “would you mind if Disney implemented an “age policy” of oldest first to youngest in determining dinner reservations and resort reservations days in advance of you or letting them into the parks hours earlier or even let them cut in line at any ride. Isn’t this what DVC is doing with the enhanced policy? Would you still want to give the “age policy” a chance to work itself out?”
I agree it's not related but I would accept a priority for those with the DDP, and I don't expect to use that system again either. Or the DDE which I also likely will not get again.
 
For the majority of folks this change is a positive thing and should not be discredited:

* less calls to make the average reservation
* fewer multi-resort stays
* shorter waits for MS
* helps keep dues in line

That said, if I was in the minority and routinely stayed in a high demand specialty units -- or over NYE -- I, too, would be mad. (A possible compromise would be to exclude the high demand specialty units and the major holidays from the new policy.)

Unfortuately, a few will not get their Boardwalk views on NYE, some years; but it's highly likely they will still get a preferred view.

I’m sure I’m missing something as this has struck a nerve with many members. But overall this appears to be a well intentioned move by Disney to streamline the process.
 
It is certainly not the main or only basis for my being in favor but is one of them. It is my opinion that this change will lead to overall decreased phone calls and that it will make online bookings easier.

When a system gets repeated complaints about a specific issue, they usually feel the need and often have the obligation to try to fix it. They did get endless complaints about having to do DBD books, that is fact.

fact?
from all the members who have said on this thread they were happy to do this, in an earlier post cant remember which one someone said about a small minoritory spoiling it for themselves apparently refering to DBD bookers .

so which is it a small minoiroty or the same group making endless complaints
 
I agree it's not related but I would accept a priority for those with the DDP, and I don't expect to use that system again either. Or the DDE which I also likely will not get again.

why?

why not say those that travel furthest/ stay longer / most in a party
 
so why not try and get it fixed before it has a effect on anyone else.

This is the part of your statement(and many other members here seem to agree) that I don't see as being factual. There is no proof yet that the new system will cause a heartache on anyone's plans. I have to see proof that indeed members are cut out of making the reservation they wanted due to this policy. If indeed that happens, then I will grant you and everyone else the right to say to me SEE I TOLD YOU SO! I will then support your position to get the policy changed, but only then.
 
My question got lost, so let me ask again...


Would everyone be willing to share the letters they sent to Jim Lewis or the satisfaction team?

I would be more than happy to post my letter if others would also post theirs. Carol, would that have to be a new thread?
 
fact?
from all the members who have said on this thread they were happy to do this, in an earlier post cant remember which one someone said about a small minoritory spoiling it for themselves apparently refering to DBD bookers .

so which is it a small minoiroty or the same group making endless complaints
The Issue I dealt with is whether they got a lot of complaints, not the % of members those complaints come from. It is fact they got a lot of complaints, DVC has also said so in their explanation. I believe in this situation the % isn't especially applicable but you can disagree if you like. In my business we deal with every complaint and if there are repeated complaints about a given system, location, person; we make changes PERIOD. We're the industry leader in the SE and one of the top 10 HMO's in the US each and every year and the only one that's been in the top 10 every year while holding premium increases to roughly half the national average. Basically, if you stay the same or don't improve, you get left behind. On a related note, one of the leading models currently in vogue for making changes is to come up with a quick idea, make the change then change again as needed rather than analyze it to death and get everybody's input. I personally don't subscribe to that approach but will admit if you get too much input you rarely get a consensus and usually don't get anything done.

why?

why not say those that travel furthest/ stay longer / most in a party
I've said those that stay longer could get a priority, within the guidelines we've discussed. The others have no real bearing other than to come up with absurd examples which I do not believe are applicable or comparable. This isn't an issue where we're beating around possible changes, this is a change that has happened and I believe is here for a long time though likely with other adjustments, we'll see. I guess the ultimate question that many here have to ask themselves, given all the complaining about things that might or might not be, is whether DVC is a system you want to own. If I felt DVC simply decided to make changes on a whim for no reason with no input and I truly believed they did so in such a way as to make it truly unfair, I'd sell plain and simple. Now I'm as willing as the next person (and more than most) to try to affect change within a system if I don't agree with it or don't like the way it's done but this seems deeper for some. If you get down to it, some here are simply questioning both the intelligence and member centered orientation that I believe are things that have drawn many members. The bottom line is if I felt as you and many others seem to, I'd formulate a specific plan to bail out. To be clear, I'm not saying if you don't like it, sell, but rather that the attitude and feelings of some here call into question DVC's integrity, at least in their eyes and I'd definitely sell if I felt that way.

This is the part of your statement(and many other members here seem to agree) that I don't see as being factual. There is no proof yet that the new system will cause a heartache on anyone's plans. I have to see proof that indeed members are cut out of making the reservation they wanted due to this policy. If indeed that happens, then I will grant you and everyone else the right to say to me SEE I TOLD YOU SO! I will then support your position to get the policy changed, but only then.
I'll go a few steps further, if or when there are such post, my view will not change, even if it is my reservation that is affected. Why, because I feel it's an appropriate and needed change that is good for the system and the members as a whole. The truth is, if some are accurate, it will affect me directly in a negative way.
 
As DVC members, you and I have always been using a booking system which has been impartial to all. With the “enhances” system the impartial is changed to adequate, meaning that you still can book a desired time although now DVC has given a “running start” for those arriving from six to one day prior to you. I am one member that would rather put the impartial back into the equation. For those who would like to give the new “enhanced” system a chance then let me ask, would you mind if Disney implemented an “age policy” of oldest first to youngest in determining dinner reservations and resort reservations days in advance of you or letting them into the parks hours earlier or even let them cut in line at any ride. Isn’t this what DVC is doing with the enhanced policy? Would you still want to give the “age policy” a chance to work itself out?

If the policy is wrong, it’s wrong and no “spin” can make it right, so why not start ASAP to try and correct the policy?

Or better yet, allow those that purchased first to get the first shot at reservations. That would certainly be first come first served, no? :rolleyes1
 
Two completely different scenerios imo. The're not even remotely close. I can't believe you're even trying to use the comparison. Your post only proves my point that people are panicing over this new policy when no one has been denied a single reservation by it yet.

Has the 11 month window for NYE opened up? What about the 11 month window for President's Week? What about the 11 month window for July 4?

There has yet to be a high demand holiday that has been booked under the new system. What I know is that people were denied reservations for accomodations for high demand periods on the day the eleven month window opened in the past. This problem, necessarily and without any ambiguity or question, will be worse under the new system for high demand periods and high demand accomodations.
 
My question got lost, so let me ask again...


Would everyone be willing to share the letters they sent to Jim Lewis or the satisfaction team?
Sure thing- here's mine-
Dear Member Satisfaction-
I am writing to let you know that I am very much against the new booking policy DVC has instituted. I believe it will be harder to make reservations for certain times of year and particular room classes. I own 150 points at BWV. It is entirely possible when I attempt to make reservations for my next trip (planning to go over New Year's Eve 2010) that no rooms will be available at the beginning of the 11 month window since members now have the ability to book a week ahead. The 11 month window is now non-existent for me when I attempt to make my reservation. Under the old system, everyone had the same chance at the 11 month window to reserve a room. I hope the reservation system reverts to the old reservation system. I will also not consider any add-on purchases at this point, since I feel the new reservation system is unfair to lower point contracts as well. I would very much like to discuss this with you further.
Sincerely,
jeankeri (changed to my Dis name ;) )
Sent the exact letter to the Jim Lewis e-mail- both were answered by Sheila in member satisfaction, whom I spoke to twice.
 
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