Originally posted by 999ghsts
Just wanted to answer this question. I am a room assigner at VWL and while I don't think the situation was handled correctly, I can tell you that we are required by DVC contract to block rooms in the order that they were created. Basically room blocking works like this. The room assigner runs a report showing the reservations that are coming in, this report runs in the order that the reservation were made by Member services (so the first person to book for that day is first and the last person is last) the room assigner then goes through the report and looks for room request (smoking, non smoking, water view etc.) they will block the reservations in order. So if the hotel is sold out you may not get your resquests based on when you booked and what is left after the requests ahead of you are blocked. If you requested non smoking, the very last non smoking rooms that are blocked are the handicap rooms (as we understand they...especially the studios which do not have closests or bathroom counter tops... can be inconvient to a family of 4). Obviously the room will have to be occupied by someone if the resort is sold out. I don't think the attitude that was given by the CM's was proper, but you have to understand that if the resort is sold out (which it usually is) they might not have another room that they can put you and that they are following the DVC contract in the way that rooms are blocked.
thanks, finally someone who can explain what the procedure is
this procedure makes sense ( although i think it was posted by someone on the board that they had booked at the 7 month window and still "got what seemed to be the last dregs" and although not privy to the exact information if this is the case ...what did the people who booked at later times get when they checked in ). In our case since the vacation was more or a last minute booking and we were at the bottom of the list, i can understand more now what happened when we were assigned a handicap room....
in the above statement you say....."the non smoking rooms are the last to be assigned"....that being said ....the logic would also suggest that they will know then what handicapped rooms are in the computer ...would it be too hard to "note" that on the main screen with some kind of code so the cast member can then be afforded the opportunity to tell people yes it is non smoking but it is also a handicapped room thus preventing the "dismay" when the people get to the room and find out it is
we did happen to meet your mr carter by chance as posted in the thread you took my quote from
yes he was very pleasant and very apologetic for having interrupted us in a room that showed up as "empty" on the sheet the head of housekeeping had in her hand (wonder how that happened)....they said they would come back later but we insisted since they were there it did not bother us if they did the "tour".....and it was then i took the opportunity to discuss with him, when he asked if we had any concerns, how we had not been given the courtesy of being told it was a handicapped room when we checked in....
somewhere along the line, that concern seems to have been misplaced since there seems to be more than one thread now of people being caught unaware that they are being "assigned" to a handicapped room
might add in hindsight, we recall once checking in at OKW and being told the only studio they had for us at the time was a Handicapped smoking unit and did we mind taking that unit
since we were only going to be using it one night we said yes....but at least we were afforded the opportunity to say NO (maybe the computers used for checking in at OKW are different than the ones used by VWL and WL)
we do thank you for addressing the issue about the procedure used by the room assigner ....that was all we were asking for, and can see now when the resort is "sold out" you have to play by the "rules" in assigning rooms
. You know those little ones are born with quite a set of lungs
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