I had the same problem most people have had, account is in DH name and I didn't get a card. We called and got the standard reply about how sorry they were and they'd get one right out. I guess it took four weeks (had already received a statement) when my card arrived! That was last week. Today I received a second card in my name! So far I'm not very impressed with Bank One. I charged the balance of our DVC loan (we were ready to pay the balance and thought it would be a great way to start earning the rewards!) the day after we got DH card. They called back later in the day to say there was a problem and the charge would not go since the card was in his name and I made the call. I thought this was silly since I had a card coming in my name with the same #. He had to call member services back and tell them it was OK. Anyway, I hope they improve, I guess they didn't forsee the great response they received from Day 1.
By the way, we did get our pin.