New credit card guarantees. Restaurant list, policy & common questions in 1st post

I fully understand the pre-payment of dinner and a show (ie: Hoop Dee Doo etc.) and the pre-payments for a character breakfast and dinner but $10 per person for cancelling a simple dinner reservation, no. I'm sorry but it's not a criminal or chargeable offense to cancel an ADR a few hours in advance and I'm not giving my credit card info. to every Tom, Dick and Mickey at Disney!

I make few ADR's as it is but this new approach of Disney trying to control yet another aspect of my vacation will only push me to seek other avenues.

40 years of Disney dining led me to discover Orlando dining; reasonable prices, newer venues, better cuisine and no cancellation fees! Sold!!!!
 
I think Disney is opening a nasty can of worms with this announcement. I have been going to Disney World for over 30 years. Usually once or twice a year, staying on property the last 18 years a week to 10 days. I may have to rethink this. We try to enjoy the "free diing". We pay the upgrade to table service (we usually stay at a value resort). We poo-poo Universal. Well we are a family of 6, my daughter, her husband two girls, husband & I. It will now cost us $60 for each reservation we might miss. I try to only make ADRs I plan to use and try to cancel any we might not use. But -6 months in advance we have to book our meals to get the times and places we want. At that time we were planning on bringing another person with us so some of the reservations are for 7 people. Now we will have to pay for the person who cancelled. Disney needs to offer adr adjustments in party size. If we try to reschedule with just 5 or 6 people we might not be able to get the meals we want. If we make reservations for 6 and grandpa and I need time without kids one night, we're stuck for $20 because we can't adjust the adr and keep the current time.

Maybe Disney should stop allowing ADRs 6 months in advance. A 30 day window would let you know the park hours, and give you time to adjust what people in your party will be dining with you (we have friends in the area who join us sometimes). I also feel 3 hour cancellation should be enough. You make a lunch ADR and get to the park and the only time you can see a show is 20 minutes after your ADR, You can't make both and you are paying a lot of money for the entertainment, if you don't go to the ADR you lose $60. Why should my vacation be so strictly scheduled?

If I can't enjoy my favorite Disney Restaurants maybe I'll just book one or two each trip, and if I'm not getting the advantage of free dining, maybe I should stay off property where breakfast is free or kids eat free and the rooms are cheaper. Then maybe I should only spend 4 days at Disney and spend 4 days at Universal, the grils are getting older and might like thrill rides.

We are good for our December trip, but I'll have to see what happens by April when we book the next trip.
 
I'd be all for a shorter (much shorter!) ADR window.

Last year we went to an all-inclusive in the Caribbean. None of the 16 restaurants on property took reservations, it was all on a walk-up system. The Disney planner in me was freaking out wondering how that could possibly work, woudn't we be waiting forever if we went at "traditional" dining times. We never waited more than a few minutes - I don't know how they did it but they did. It was freeing to have the flexibility to decide that afternoon what kind of cuisine we wanted. Not saying that this could ever work at Disney:laughing: - but I wouldn't be opposed to making dining reservations once on site if we were all on a level playing field.

How many timew have we waited half hour to and hour evenwith ADRs. How is that fair?
 
But why does Disney not just enforce the existing policy, which - I thought - was that an ADR was not a "real" reservation but instead, essentially, a FastPass for a restaurant? Except at true hard-ticket events like the Dessert Party, your ADR just lets you jump to the front of the walk-up line. If someone is not there when their ADR time comes, the table should not be held because it wasn't theirs to begin with. If they come at or near their ADR time they jump to the front of the line; too late and maybe they have to join all the walk-ups is all.

If all the reports we read on the DIS are correct that walk-ups are turned away while the restaurant sits half-empty, then Disney is not correctly implementing its existing policy. I wish they had tried doing that before imposing a new one-day cancellation.


Hurray for a logical mind!!!!!
 

I agree that Disney needs to alter their system to make it easier to drop guests vs the current method of having to cancel your entire reservation and maybe you can still eat if there's another open time for the reduced part size. The new policy is really going to stink if that isn't addressed.
 
This policy is punishing those first timers more than veterans, simply because they have 0 benchmarks to base their plan on.

Oh, that's right, I'm excluded from those two experiences because I do not wish to make a guaranteed ADR (for whatever reasons).
If there is a first timer, then they know no different. This isn't new to them, it's just the way it is.

You are not being excluded from anything. You would make the choice that you wouldn't want to experience those particular places using ADR's under the new policy.
 
I may totally be wrong on this so maybe some one has a better understanding.

Anyway, I thought the concept of the ADR was that this was not a "reservation" in that they do not "hold" open tables for you. I thought it was supposed to work that when you arrived you checked in and the "first available table" was offered to you. thus if a table is empty, why wouldn't a walk up be able to grab it and the ADR person get the next on open?

Am I understanding it correctly?

I don't know the exact formula they use but no you can't walk up and take a table away from someone coming in 5 mins. with an ADR.

I think the only reason Disney states it is not a Reservation is that they book more tables in a time period than other nonDisney restaurants and as time goes on from opening, your wait will be longer at popular venues.

So walkups could be turned away and tables left empty due to no shows.

As to ADR not being a real reservation I think that is fed by Internet discussion and less about the policy of how they book tables at the actual restaurants.
 
I'm all for a no-show fee. I just think a 24hr window for cancellations is excessive because of all the reasons already brought up - illness, travel delay, weather, etc. that don't necessarily give a 24hr heads up. The ADR system recognizes cancelled reservations as available immediately, so the tech is there for a system that would allow for more flexibility to deal with the unexpected by implementing a shorter cancellation period.

ITA - Many have suggested 3 hours. I think that would be more fair. It would eliminate most of the illness issues and some of the transportation issues like late flights. It should give plenty of notice that they can seat a walkup instead or someone can snag the ADR.


Someone asked a great question a couple pages back that I haven't seen an answer for. There are obviously a lot of people upset by this policy. So what would your suggestions be for how Disney should handle this? Disney obviously feels there are problems with the ADR system (people double-booking, no-showing, lack of availability of ADRS, etc). I'm assuming they have done research and have stats to back up the need for a change. I'm curious if anyone who hates the new policy has thought of a better idea.

1. Shorter window - 2-3 hours should be more than sufficient notice of cancelling an ADR. I think even 1 hour would be.
2. I'd much rather pay a deposit of say $10 per reservation that is credited at the time of the meal. I know many won't like that suggestion but in the long run, I'd rather lose $10 vs. $40+ if I can't keep the ADR. It would also actually provide a solution to those making multiple reservations. Unless you have so much money you just don't care you will only be making the reservations you intend to keep. If you are on the DDP the $10 can got toward the tip or be refunded. I know that would be a horribly unpopular solution because people like to change their ADRs, maybe it would be possible to make it transferrable to a different ressie within a ceratin time frame. Like on Southwest I can change the date or time I'm flying and the confirmation # doesn't change.
3. I also thing the ADR window is too big at 180. I could deal with it at 90, 60, or even 30. I wouldn't be down for it waiting until you arrive. Then it would be a mad dash for the earliest flights and is the cab worth the money to try to get the Ohana ressie, it would be like the Amazing Race. I don't need that stress once I'm on vacation.

Will this cause us to make changes? I think possibly.
- I probably won't be booking Chef Mickey's for the day we fly in ever again. :sad1: That's always been our tradition and now we can't risk a travel delay. That may fall under the exceptions so I guess we can see how it plays out for others first since we are not every year Disney on-site guests.
- It might cause me to rethink the dining plan. When we were there a few weeks ago, 5 of our TS fell into this category. Obviously those are some of the better "deals" on the DDP. I'll admit, though we didn't miss any ADRs, it might have given me pause to have to make 5 cc guarantees at $80 per ADR. If I'm not comfortable making ADRs at the restaurants that are the best values on the plan then why buy the plan? And if we don't buy the plan....there is no way we are eating 7 TS meals. I'd be surprised if we did more than 2 and we got by just fine sharing many CS meals and maybe ate half of the snacks, some of which we wouldn't have eaten. While we like to eat the way the plan provides, we're too thrifty to eat that way OOP. Grandma about had a fit each time the 18% tip arrived I can't imagine convincing her to eat that many TS!
- Eating is actually one of my favorite parts of WDW so again, if in the end I decide I'm not going to eat where I want to, well, I really want to WWOHP and this might actually push me toward US next time we want to stay at a theme park. It's at least starting to tip the scale the other way.
 
I, too, have experienced walking up to a half empty restaurant at WDW only to be turned away. I'm sure it's because the restaurant is expecting the ADR parties to show up. It sounds like too many people were not showing up so not only were they losing the ADR parties, they were turning away people who could have used those tables hence losing money all the way around and disappointing people at the same time.

I think this new system is fair. It will certainly deter people from using loopholes to make multiple reservations. However, I think the people who are going to hurt the most from it are families with young children whose naps become wildly unpredictable while on vacation and large parties which include friends and extended family where one person is going to have to literally hold the bag and hope that everyone shows up for a reservation so they aren't stuck with a large no-show fee. Perhaps this will mean the non-credit card hold restaurants will now become more popular and impossible to get into!

I think for us, until my son is a little older, it will just mean booking more character and signature meals for breakfast and lunch when we are typically in pre-meltdown mode!
 
First timers. they're less likely to know the exclusions are in place
If they give their card number, they know the policy at that point

For example, back over at Yachtsman and I figure out I'm not hungry.
Everytime I think I can agree with you, you throw out the "I'm not hungry reason" I am just not buying that one. Don't eat so close to your ADR

Keep in mind that, as it sits now, the policy is not ONLY for those that don't show up, but also for those that cancel the same day. So if I wake up in the morning with my back hurting and decide to sleep it off some, I'm out $10 for breakfast, whether I call or not. So what's the impetus to call?
True!

The stopping from going altogether is an extrapolation of this, since they're going to be charged extra for good intentions, they may as well not go in the first place.
I don't really think so. People who come for the first time will just accept it as is. Just like when I planned my first trip I just dealt with the fact that I was going to have to make plans so far in advance
TBH, I'm already considering dropping my normal 10 day DxDDP trips in favor of a 5-6 day, OOP trip
If you are too full for ADRs the regular DDP might be a better choice for you

So people should eat when they aren't hungry just so people don't get annoyed they canceled an ADR last minute?
No, just don't eat before your meal. Plan ahead.

Now, instead of absorbing the magic, and enjoying my time without a care in the world (which is what a vacation is supposed to be about, right?), I have to be watching the clock, militantly herding everyone over to the restaurant at the prescribed time. This is sounding more like work than my average day at work.
If you have ADRs, don't you watch the clock to make it anyway?

I think Disney created their own monster by having such a policy that makes people decide where and when they want to eat so far in advance.
Very true!

  1. Provide an alternative for those who do not with to provide a CC over the phone or internet. E.g. Sending a check for deposit like they do with resort reservations. This would actually take the money from the account, but at least they could book the meals!
  2. Shorten the cancellation window to 3 hours. This should provide enough time for restaurants to know what they're looking at, while giving enough flexibility to those guests where the unexpected happens.
  3. Remove the "Guest Recovery" mark from the "exceptional circumstances" line.
  4. Create a "Wait List" for each restaurant. This starts fresh every day (and you can only get on it on the same day). Provide a phone number, your name, party size, and latest time. When someone cancels (since it's now 3hrs ahead of time), you get a call asking if you'd still like a spot. If not, it moves on, if so, you get that person's reservation (the system would only take into account those who's latest times are earlier than the canceled reservation). This would expedite the turnaround on said 3hr cancellations. (Would not affect no shows, as it would already be too late at that point).
I absolutely agree :faint: :flower3:

It sounds like too many people were not showing up so not only were they losing the ADR parties, they were turning away people who could have used those tables hence losing money all the way around and disappointing people at the same time.
This!! Absolutely this! It's not about nickel and diming you as much as making money where people want to spend it, and not having the empty seats.
 
1. It has happened to me. Full story here cause I'm sick of retelling it.

2. I called and asked. They flat-out told me no exception would be made.

I expect exceptions will be made. But that is not their policy. And in practice, my experience is that they do not make exceptions no matter the reason.

They made an exception for me. So I cannot say for sure that they will never make exceptions even though one was not made for you. Like everything else at Disney it may depend on who you ask.
 
The whole 'what if I don't have an appetite' thing is making me LOL. It doesn't seem to me that Disney should be responsible for everyone's eating habits.
 
Not so sure this will end double, or triple booking.

People can still do this, just need to know they need to cancel within that timeframe before being charged. Yeah, maybe more will open up the day before or day of with people cancelling last minute what they don't need or want... but still isn't fun when trying to make ADRs well in advance and stuff is still going to be all booked up.

Also... it's really a pain in the butt to cancel ADRs when on vacation. Have tried to online with my phone... ugh, nightmare, and can't always get it to work. And calling... oh, hate it! If we have something we can't make, which is rare, I call.... takes forever to do so, and to go through all those prompts... which of course kids have something to say, and voice prompts pick up what they are saying, routes my call to something else.. hang up, call again... just trying to enjoy parks and gotta waste time cancelling an ADR to be considerate.. is a pain, but I do it. And then those that forget about the credit card hold.... will be charged anyway, and table will still sit empty as reservation wasn't cancelled and then wont' make it available for a walkup.

I just think a lot of these popular places will STILL be double/triple booked in advance.... but that now with credit card hold there will be more availbility to be had perhaps if searching for an ADR that day or day before as people hopefully cancel... but really like to have my plans set in stone, and not be waiting till the day before to see if can get into where we want to eat at.
 
I posted two questions a few pages back, and although the one about changing party size has been answered, the other one hasn't.

A lot of people talk about cancelling the day before to meet the 24 hour cancellation policy. I assume they plan to cancel 24 hours before their specific dining time (as in, if your ADR is for 12:30 pm on Friday, you could cancel as late as 12:29pm on Thursday). However, the article in the Orlando Sentinel (which granted, doesn't always get the details correct) gave an example of having to cancel an October 30th ADR no later than October 28th - which would mean allowing a full business day between cancel day and dining day. I didn't see any specifics in the information quoted as direct from Disney. Does anyone know if the 24 hours is related to your specific dining time or if you have to allow the full day in between? That would be a very important piece of information to know in the event you did need to cancel.
 
I do tthink that this could end up being a money maker for Disney as well. I am sure they have thought that out.
 
So is anyone here intending to stop booking reservations at character meals or signature restaurants? Le Cellier lunch? 'Ohana dinner? Most of you will probably still book them because you want them. Except if you don't want to pay $10 the option of just deciding you don't feel like going that day isn't there anymore.

Put that 407-WDW-CNCL or whatever it is number in your phone, and if you are sick or your child is sick on the same day call that number and explain why you are needing to cancel. That's the biggest difference is that you will now have to make a call to do that and explain to a cast member why you're cancelling on such short notice, then see if the cast member will waive the no show fee for you.

Disney apparently believes that they have now had too many guests who just did not show up to popular restaurants.


This new policy will absolutely make me reconsider booking an ADR at these restaurants. We don't make too many ADRs as it is and cancel when we don't use one but it's not always 24 hours in advance. This is our vacation and I don't want to be penalized because we want to do something different one day.

The only restaurant that we might miss is Cape May Cafe's dinner buffet but we could always take our chance on a walk up since we stay at the BW quite a bit. It wouldn't be completely out of the way and there are many other options in the area.
 
I posted two questions a few pages back, and although the one about changing party size has been answered, the other one hasn't.

A lot of people talk about canceling the day before to meet the 24 hour cancellation policy. I assume they plan to cancel 24 hours before their specific dining time (as in, if your ADR is for 12:30 pm on Friday, you could cancel as late as 12:29pm on Thursday). However, the article in the Orlando Sentinel (which granted, doesn't always get the details correct) gave an example of having to cancel an October 30th ADR no later than October 28th - which would mean allowing a full business day between cancel day and dining day. I didn't see any specifics in the information quoted as direct from Disney. Does anyone know if the 24 hours is related to your specific dining time or if you have to allow the full day in between? That would be a very important piece of information to know in the event you did need to cancel.

I am quoting your question so that it appears on another page of this unwieldy thread. I don't know the answer, and I don't suppose that anyone will know for sure until this policy is in place at the end of the month. My advice is to use your judgment and interpret Disney's official announcement as best you can. Their staff's interpretation of the policy matters more than that of the journalists reporting on it.
 
I am quoting your question so that it appears on another page of this unwieldy thread. I don't know the answer, and I don't suppose that anyone will know for sure until this policy is in place at the end of the month. My advice is to use your judgment and interpret Disney's official announcement as best you can. Their staff's interpretation of the policy matters more than that of the journalists reporting on it.

I agree. I think this is something the CM's will explain in greater detail when you call to make the ADRs or will be noted online and in your email confirmation for ADRs made online.
 
If there is a first timer, then they know no different. This isn't new to them, it's just the way it is.

You are not being excluded from anything. You would make the choice that you wouldn't want to experience those particular places using ADR's under the new policy.
I did adjust it down a bit. Once the first timer pays out the behind for late cancel fees, they'll be less likely to return as adding an extra amount to their first time expensive vacation (since they're also less likely to know about the discounts we know about) is going to leave a bad taste in their mouth.

And yes, I am being excluded. If I cannot, or will not, post my CC over the phone or internet, then I can't book ANY character or signature experience. Whether it's my choice or not, I'm still excluded. There is no way around this, except picking up a pre-paid card, something that not everything is going to think of. If there were an alternative way (e.g. sending a check within 7 days, like they do for resort reservations), that would solve that, but they don't.

First timers. they're less likely to know the exclusions are in place
If they give their card number, they know the policy at that point
The policy may not publicly state that there are any exclusions, and I doubt it will. It doesn't do that now, why expect it to? Hence, they may know about the cancellation policy, but they're more likely to be hit by it unexpectedly due to not knowing how they, or their children will react at Disney. It also does not state that the fee is per person, only if you don't cancel before the time. They are much more likely to be hit by $10-$20 charges for a single, or single + young child not showing up due to illness, and then not knowing they can get it refunded. Again, bad show leaving a bad taste.

For example, back over at Yachtsman and I figure out I'm not hungry.
Everytime I think I can agree with you, you throw out the "I'm not hungry reason" I am just not buying that one. Don't eat so close to your ADR
I keep throwing out the "not hungry" thing because it happens. In fact, it's happened to me a couple times (out of ~35 DxDDP meals), and I do space my meals out (no less than 6 hours, sometimes more than 8). It's a good example of how, even with proper planning, the unexpected can happen without relying on the "Sick Child Defense" as it was called earlier in the thread. If it happens 1 out of 18 reservations (I think I had 19 this last trip), then I'm charged, but doesn't mean that I didn't plan the other 16 (18 minus the couplet of these two) out well.

As a note, this last trip I all spent snack credits (18 + 6 extra due to a mistake on Disney's part) with the exception of 5 on drinks, smart water and vitamin water to be specific (Smart Water is more expensive and thus a better credit use :p, Vitamin Water because I like the taste). Of the remaining 5, 2 were bananas (for Mom), and 2 were Dole Whip floats (both after I had eaten dinner). So it's not like I was spoiling my meals by snacking before them.

For me, normally, after 6-7 hours I would be hungry, but there have been a couple times where I'm done for the day after breakfast. Is it normal? No, nor is it anything I can count on or plan for, but it does happen. If I figure out it would be one of those days a couple hours before my ADR, I could cancel it. Or, if there weren't the CC hold on the non-popular locations, I could cancel it even closer, still freeing up my spot. As it sits now, I'm going to have to show up and waste food and time to pay OOP less, or waste my own money. I know I'd be more apt to show up and order a drink, maybe an app, use my credit and end up tipping like $3. So, instead of a $60 meal plus $12 tip. I now have a $15 meal plus $3 tip.

Keep in mind that, as it sits now, the policy is not ONLY for those that don't show up, but also for those that cancel the same day. So if I wake up in the morning with my back hurting and decide to sleep it off some, I'm out $10 for breakfast, whether I call or not. So what's the impetus to call?
[color]I don't really think so. People who come for the first time will just accept it as is. Just like when I planned my first trip I just dealt with the fact that I was going to have to make plans so far in advance[/color]
The stopping from going altogether is an extrapolation of this, since they're going to be charged extra for good intentions, they may as well not go in the first place.
I don't really think so. People who come for the first time will just accept it as is. Just like when I planned my first trip I just dealt with the fact that I was going to have to make plans so far in advance

See the adjustment above about the first timers. Since they won't know, I agree that they'd take it more in stride, but it would leave a bad taste in their mouth and they'd be less likely to return. The vast majority of first timers do not do their research and won't likely know about ways to avoid the fees, or how to properly judge what their family can handle. They're more likely to be hit with the fees than anyone else. You can plan ahead all you want, but if you don't know how your party will react to Disney itself, then all that planning means far less. I also experienced this with my 10th or 11th trip (2009, my first trip as a "grown up" and one I planned for my friend and her 2 1/2 year old). I had done a ton of research, and lots of it was way different than expected.

TBH, I'm already considering dropping my normal 10 day DxDDP trips in favor of a 5-6 day, OOP trip
If you are too full for ADRs the regular DDP might be a better choice for you
Except that, this may be one or two meals out of 18 or so on the trip, with the fact that I don't really care for most of the CS out there, it makes DDP a VERY bad choice for me. Again, normally I'd be hungry for the next meal close to meal time, but sometimes, albeit rarely, I'm good after breakfast or lunch until the end of the day.

But now, if I feel I may have to pay if this happens again, I'm more likely to just not do any of them in the first place, knocking my package price from ~$2.5k (solo) down to ~$1.8k (I wouldn't do normal DDP, so I'd be more apt to drop a plan altogether.) I'd also likely shorten my trip, since food won't be the focus, I don't have to plan as much restaurant time, so that would drop another few hundred from the price, let's put it around $1.5k. So, simply because of this change, Disney is making ~$700 less on my vacation than they would have. (Figure $300 for food, since I'd be eating cheaper most of the time).

While that works out for me, my experience is lessened and Disney doesn't get as much money. Of course, I'm only one out of millions that visit per year, so it's very likely they simply wouldn't care.

I agree. I think this is something the CM's will explain in greater detail when you call to make the ADRs or will be noted online and in your email confirmation for ADRs made online.
Really?

See, I don't agree with that at all. The phone CMs barely know their behinds from Disney Property. (Yes, I'm VERY negative on them, after all the misinformation they've given regarding dining over the past few years that I've been watching threads). They don't even go into any sort of detail now, why would they add more information? They don't know that the charges are per person, and that if some of your party shows up, you CAN (not always will) be charged for each person missing. They often don't know the amounts charged for this either.

I don't expect much out of the phone CMs other than stating the "This reservation may have a cancellation policy" text that comes up when we make them online. I also would hazard to guess that nowhere will there be any sort of "This fee may be waived under extreme circumstance" to be made any more public than someone posting the information from the hub. So all these "Well, if someone's sick just call them and they'll waive the fee" could very well be very wrong. Plus, again, it goes on the guest's permanent record as a "Guest Recovery" item. Something that I know from certain CMs posting about, gets taken into account with future guest issues (legitimate or not), and not in a good way.
 
I do tthink that this could end up being a money maker for Disney as well. I am sure they have thought that out.

This is definitely a money maker, but not a big one. If a party of four turns up for their ADR, they will certainly spend more on their meal than the $40 they will lose if they don't show up. In addition, if that party of four cancels, another family can fill that table and, again, spend more than the cancellation fee. $40 does not make up for what WDW and the CM who would wait on that table could make if the table was occupied. I think this is being used more as a deterrent than a money maker. If an ADR is made and that party doesn't show up, so many people lose out - WDW, the server (let's not forget they are trying to make a living!) and another family. If this means that less ADR's are made because people become more selective about which restaurants they choose, less double and triple booking occurs and people become more careful about choosing a date and time that really suits them, it will simply mean more opportunities for all of us to experience these restaurants!
 














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