We went in early March. I didn't know about the new restrictions (we hadn't been there in a few years). I asked at check-in about going up to TOWL to see the fireworks. They told me I had to call to make a reservation.
I called to make a reservation. I assumed I was reserving a seat for four people. We planned to get some drinks and watch the fireworks. I spent about 20 minutes on the phone making the reservation. The cast member was having trouble booking it but was successful.
We went up to check-in for the reservation that night. When we arrived a cast member told us we were not allowed into the bar if we had not purchased the Villains Lair event. We explained that we made a reservation. The cast member said that we didn't need a reservation to stand outside and watch the fireworks. I was so confused because I spent 20 minutes making the reservation earlier that day, and it showed I had a reservation in
MDE.
So, it turned out that we did not need a reservation, we were not allowed to purchase drinks and no one up at TOWL knew anything about the reservation process I had experienced earlier that day.
I was really disappointed in the whole experience. I would have liked better communication about how things are operating at TOWL now. I'm actually still confused. Am I ever allowed to go up there for a drink? Can I only access it if I book the Villains event? I'm not sure what the perk is if it's something anyone can book.
Can anyone clarify how things work there now?