net10 woes

[njcarita]

anyone else have trouble with net10?????

I decided to get my son a net10 phone in August for 8th grade graduation--since he wants a phone for texting ( rest of us use tracfone phone and only for emenrgency or quick calls)

well my son decided to upgrade his phone since the one I got him wasn't cool enough---we'll the upgraded phone was never able to recieve calls-- so after countless hours on the phone with customer service they concluded that the phone was defective and sent me another phone--- which I recieved 2 days ago-- I called net10 customer service to activate new phone and transfer my minutes( have over 500) and service days( over 100)---- the lovely customer rep assurred me the transfer was complete and should be fully functional within an hour

so its now an hour later and now I'm staring at my collectiion of 3 net10 phones

phone a : recieves and make calls ( only 172 minutes)--- original phone
phone b: only makes calls can't recieve ( 554 minutes)
phone c:does no work at all

 

[njcarita]

oh great---- my original phone just got a welcome to net10 message with how to set up my voicemail--- they keep activiting the original phone and not the new phone-----
I think I'm going to loose my mind now

 

[1PrincessMomma1]

Net10 is owned by tracfone and I had a similar situation last month when I tried to port 3 #'s from an att plan we were getting rid of to 3 new trac fones. In the end we only ended up porting 2 numbers because my nerves couldn't take dealing with them. They actually at 1 point had the same # assigned to 2 of the phones and didn't seem to know how to fix it. It took 6 days and countless hours to fix those phones so we gave up and got a new # for the 3rd one. G/L

 

[njcarita]

I keep trying to call back and I keep getting " due to unusually high call volumes we are unable to take your call--- please call back during.........."

 

[cntrygal]

when you finally get through to them, imediatly ask for a supervisor, then ask the supervisor for the corp headquaters num, that is how i fanally got my tracfone working

 

[njcarita]

we'll after calling about 20 times and getting the we can't take your call right now--- I got desperate and decided to try the spanish speaking rep option--- got thru right away---
since I speak some spanish-- somehow thru my spanish english jumble-- the lovely spanish speaking lady was able to fix my phone within minutes--- I wonder where they are based??? amazing---

 

[SanFranciscan]

I am having problems with Net10. We live in the city limits of San Francisco so we shouldn't be too far from a cell tower. Yet all we have to do is just move a few feet and the call gets dropped. In the time that it can take to walk from one room to another in a four-room apartment, the call is gone. That is if we can get through at all.

I just wanted to come back and ask while this is on my mind, which cellular service do you think is best? We just got our first cell phones in May so we haven't got a clue.

 

[Imzadi]

the lovely spanish speaking lady was able to fix my phone within minutes--- I wonder where they are based??? amazing---

Tracfone/Net10 is actually a Central or South American company. You probably got someone there instead of in India.

 

[hsmamato2]

I HATE NET10 HATEHATEHATE OMG,I wish I could have spoken spanish last month when I spent way too many hours on the phone with cs people and 'supervisors'- I mean that- I have never in my life experienced so many problems trying to get a phone up and running. I finally just insisted a return auth. # a,dn shipped it back to them(yes I had to pay for that privilege,they couldn't get it working after 2 weeks with me)
They literally have the worst customer service on the planet. I think I wasted about a solid 20 hours of my life on them- never again!

 

[GalDisney]

Net 10 and Trac Fone are based in Miami.

 

[Imzadi]

Net 10 and Trac Fone are based in Miami.

They have A base in Miami, but it is a Central or South American company. In fact there is a man who was the third richest man in the world, behind Bill Gates & Warren Buffett, a couple years ago that owned a Central or South American telecommunications cell phone company. I wondered at the time if he owns the Tracfone/Net 10 company.

 

[1PrincessMomma1]

The tracfone cs I get is from India.