Need to know ....

[dustysky]

I need honest opinions, last weekend my family and I stayed at a *3 hotel booked via priceline. Its a nice place, we have stayed there before and enjoyed our stay.
This time our air conditioner did not cool the room. If you stood over the unit it felt more like a fan blowing. The room never cooled off and I was up several times during the night.
I talked to the front when I checked out and was offered a free drink. I said no. The man checking me out said that was all he could do because we used priceline to book our room.

Here is what I want to know from all of you:

would you have taken your complaint further, say to there corporate office?
What would you consider expectable to make up for the trouble?

 

[andromedaslove]

I don't care who I booked through. I still paid to stay at a 3* hotel, and expect it to be a 3* hotel. The AC should have worked, and if it didn't I would immediately have called and told them to find me another room. A free drink doesn't make up for a lost night of sleep cause it was too hot!!

 

[In a hurry]

I don't know. It isn't as though they could refund you money, because you hadn't paid them. I guess if it were me, I would have just requested a room change.

 

[Cindyluwho]

We booked a hotel room in Palm Springs several years ago using Travelocity. We were put into a room with one King bed instead of 2 doubles even though it said on our paperwork that we were paying for 2 doubles. We got the same response, "We can't help you because you booked through Travelocity." It was very frustrating but he was very thorough about explaining that we paid a very deep discounted rate and that they take care of full paying customers first. It was a restful stay with my DH, DD11 & I sleeping in a king bed

 

[Hannathy]

Before anyone can answer your question we need more info. Did you complain that night or wait till morning? Did you ask to be moved ? If you called right away and they refused to deal with the broken air conditioner you have a valid complaint but if you put up with it and didn't complain till morning I don't think you have a complaint because of priceline. The hotel should deal with rooms not being up to quality but they shouldn't have to comp if thru priceline and especially if they weren't given the chance to fix it while it was happening.

 

[dustysky]

yes I did call , we stayed 2 night the first night when we got home from the park I thought it was just me ( i like it rather cold ) by the time I got up and hubby who likes it warm comented on the temp of the room we had already left again for the day. The second night when we got back the air was now making a loud banging sound so I called the front and they had a man come right up, (30 minutes) he tightened the "cage" in the front of the air unit. He then said this should make it colder.... I was tired and went to sleep 5 minutes after he left. I was up at least 3 times because it did nothing for the coldness, however it did stop the sound. And yes when I called about the noise I was told the hotel was booked with no available rooms for us to move to.

 

[dustysky]

just bummping because i would really like to know what you all would do.

 

[POB14]

We had an AC problem in Las Vegas (booked through a package, not Priceline). We called the desk and they gave us a new room.

I would most definitely complain to Corporate. The fact that Priceline paid the bill has nothing to do with your room being satisfactory. I don't care if you paid rack, if you used frequent-guest points, if you got comped, or if your Uncle Al cleans their pool and got you a discount.

In fact, I would complain louder and longer because you were treated differently. A free drink for an essentially unuseable room is an insult.

Do these people think Priceline comes in, steals the rooms, and sells them off? No. The hotel (probably Corporate) VOLUNTARILY dumps the rooms to Priceline. If they don't want Priceline customers, well, duh, DON'T DUMP THE ROOMS TO PRICELINE!

Edit: For this very reason, corporate is probably VERY interested in poor treatment of Priceline customers. Priceline is helping out the bottom line.

I would want a free night on a future stay.

 

[hlbtimes2]

I would actually take my complaint to priceline. Let them know that you were unhappy with your stay, and the hotel was unhelpful. See if there is anything they can do to help you. If nothing else they may offer you a discount on a future trip.