Need Help With Amazon Lightning Deal

[Bearvet]

I did a LOT of my Christmas shopping this year through Amazon with the free Prime membership. I enjoyed watching the Gold Box Deals and Lightning Deals and bought quite a few.

On Dec 17 there was a set of Pierre Cardin luggage on a Lightning Deal for $79.99 or $89.99 (can't remember which) - regular price was $169.99. I decided to order it as a gift for DS21. I'm positive I ordered it at the deal price (would never have bought it at the regular price) but my invoice shows the price of $169.99.

I really don't want to return the luggage for a few reasons: I already gave it to DS21; it's a very nice set; and it will cost a fortune to ship it back. Ideally I would contact Amazon to check on this and they would give it to me for the deal price. But I can't find anywhere on the Amazon site to contact them!

So, do you have suggestions on how to contact Amazon? Or some other idea as to how to fix this problem? Help!

 

[tcmata]

I googled "Amazon Customer Service" and came up with this page.
http://www.amazon.com/gp/help/customer/display.html?nodeId=518316
Over to the right side, there is a General Support- Contact Us button. Once you log in, you should be able to contact them regarding the specific order. Hope that helps!

 

[LisaNJ25]

right on the bottom of amazons home page there is a help like.. just click on it and on the right hand side there is a contact us button. You can emails. do like chat or even have them call you.

 

[simonsmom]

they ar really good-just let them know and they will adjust it right away for you. It happened to me last year.

 

[Bearvet]

Thanks everyone - I don't know why I couldn't find it! I just sent an email describing the problem and should hear back from them within 12 hours. I'll post the results here.

Thanks again!

 

[Bearvet]

Very impressive! I received an email from Amazon's customer service and they are crediting my credit card $90!!!!! Thank you all for your help - it's such a relief to have it all taken care of now - and feel much better about DS keeping the luggage!

 

[GoofyMomInOhio]

Very impressive! I received an email from Amazon's customer service and they are crediting my credit card $90!!!!! Thank you all for your help - it's such a relief to have it all taken care of now - and feel much better about DS keeping the luggage!

I'm glad it worked out for you. I have had really good luck with Amazon.