We have never filed a claim before or after the incident, never been late on payments, never made a peep to the insurance company before. I will take the blame for not contacting them immediately when the incident occured, but I think they should have contacted us when we were being sued.
IF you were sued you would have been served, required to be personal service (in NY followed by nail/mail they'll tack it on your door). The carrier was served with a
claim, vastly different. It likely was not brought by another carrier unless the person who had the dog had there
own dog insured, (and they subrogated: tried to re-coup the costs they paid out) many do not however. Carriers do not generally make any decision without first investigating the claim..so to say they never spoke to you about your dog seems odd, how'd they confirm it was even your dog??? Does not make sense and would not be typical.....Even with a documented Police Report or Health Dept report, they generally call insureds.
Different carriers have different policy exclusions and policies requirements...so they will not even consider writing you... ....some will not take you... if you have a gun in the house, a trampoline in the yard, a dog of a certain breed,...the list goes on and on...
As far as paying out on a dog "incident" that is actually quite typical. Claims can include various items....loss of pet, med bills etc are usually the factor that costs the most..
All ins policies have "duties" for policyholders, by
not contacting them in a timely manner (which varies by circumstance) you are Risking that you will Not be covered (despite having paid the lofty premium) which is crazy since the purpose of the insurance is to take the risk away form YOU and place it on the carrier.
Also interesting, some carriers take a "hard" position that IF your dog had not bitten anyone
before, they will defend rather than pay..here in NY there is actually a law on the books that carriers try and use, (mostly I have not heard of much success in the long run though).....they say that since it was not "known" dog was a biter, there is no negligence thus no payment....it gets rather involved.
No carrier will agree that there'd be no liability coverage for certain circumstances you'd want to pay out of pocket...it just is not feasible. You'll just need to look around more to try and get a policy. It may not be easy, but I wish you luck. Sorry you are in this position...best of luck!