Need expert advice!!!

[Blondie]

We've been having a heck of a time sending and receiving e-mails. It all started back on Tuesday, November 6th. We didn't do anything about it until Thursday, because it came back up every now and then (that's the weird part!)

I finally called Tech support (once yesterday, and so far 3 times today,) each one had us do something a little different than the other. We restart, and everything is great again.

We come back a few hours later, and we're back to the same problem all over again!

This is the error we're getting:

The connection to the server has failed. Account: 'postoffice.worldnet.att.net', Server: 'postoffice.worldnet.att.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

If anyone out there has a clue, please, PLEASE fill us in because OBVIOUSLY, nobody at Customer Support w/AT&T can help fix the problem so that it stays fixed!

 

[LisaTx]

I'll have to leave this one for JC to look at Monday. If anyone else has any suggestions, feel free to jump in.

 

[Blondie]

Nevermind! After the 5th call to AT&T Tech Support, and no resolution, we switched to MSN!


Bye-bye AT&T!

 

[BobBrazeal]

Well that is certainly one way to resolve it. I know how you feel with tech support. The problem is that I think you find the same thing many places.

Just guessing, my first inclination would be that the problem was on AT&T's end and not yours. I would speculate that they were having intermittent problems with their mail server. Quite often the help desk people never get any word that there is a problem from their own people. If it is intermittent, no one informs them so they can't tell you that it is an internal issue.

Good luck with the new service.