Need Dreams Unlimited help - can't make payment

[Ksquilter72]

I have to pay my deposit today, but am not able to access my reservation because I can't remember the password. My agent hasn't responded to my email (it's Saturday). What do I do?

 

[chirurgeon]

I would try emailing John@dreamsunlimitedtravel.com. He is one of the bosses.

 

[PrincessShmoo]

I would try emailing John@dreamsunlimitedtravel.com. He is one of the bosses.

This.

 

[Ksquilter72]

Thanks, guys!

 

[NCPAWPAW]

You could also try to call the number to DU to make a payment it's 1-888-374-0494

 

[Ksquilter72]

You could also try to call the number to DU to make a payment it's 1-888-374-0494

I did try that already. No one answers because it's the weekend. Thank you tho!

 

[NCPAWPAW]

I did try that already. No one answers because it's the weekend. Thank you tho!

Are you able to leave a message, I'm not sure what time they stop processing payment. I think even if you make a computer payment to DU, they still have to process it to Disney.

 

[MickeyEarrings]

DU assigns you a reservation number (which is different than DCL's.) the DU password, in my experience, is usually the ship name and year, all lowercase...like fantasy2015

 

[plutolovr]

I have to pay my deposit today, but am not able to access my reservation because I can't remember the password. My agent hasn't responded to my email (it's Saturday). What do I do?

Your password should be in the E-mail you received when they sent you the quote.

 

[Bree]

I just booked a cruise this week. My reservation number and password were sent in an email titled "Your Requested Disney Vacation Information".

 

[WebmasterJohn]

Thanks to everyone who offered help and advise.

The OP and I are in contact now and I am helping her with her payment.

Just in case this happens again to anyone please encourage them to call our office toll free at 1-888-374-0494. Even if it's after hours they can leave a message and someone will get back to them as soon as possible.

Thanks again
John

 

[Ksquilter72]

Thanks to everyone who offered help and advise.

The OP and I are in contact now and I am helping her with her payment.

Just in case this happens again to anyone please encourage them to call our office toll free at 1-888-374-0494. Even if it's after hours they can leave a message and someone will get back to them as soon as possible.

Thanks again
John

Thank you to everyone - and John! - for the help. I had two rooms, one of which was a transferred reservation, and that put a bug in the works somewhere with the reservation number I had in my paperwork. It's sorted out now, and I'm very happy with the way John has taken his Saturday evening to communicate with me in this issue.