MypointsRedemption -- Has this happened to you before?

[JOC]

I just checked the status of our pending redemption on the "order tracking" page we got from Mypoints after cashing in some points for GCs. The status now says "order cancelled" but we did not cancel this transaction. Has anyone had this happen to them before? I haven't e-mailed Member Care yet; I tried to call their 1-888 number but all I get is a recording.

 

[momto4obkids]

This happened to my husband when his account was disabled. He sent them his ID and then they cancelled all his redemptions and put the points back in his account and he had to redeem all over again! It was such a pain in the butt!

Had your account been disabled recently? Other than that i can`t think of any reason why it would say that.


Amanda

 

[JOC]

momto4obkids,
Thanks for the info! Yes, the account was disabled about two weeks ago, then it was reactivated a couple of days later, so your scenario is probably what happened.

I guess we'll just have to resubmit for our redemption!

 

[cindala]

Well, I just tried to redeem my points for RFC GC's, and a page came up that said "Sorry we can't redeem your points, your account is locked in another process."

What does that mean?

I sent them an email right away. Hopefully they will straighten this out!

 

[cindala]

I tried again using Internet Explorer instead of AOL, and the points were redeemed for the GC's! So I sent them another email to tell them that I worked it out.

 

[bobcat]

I had this happen with gas cards I redeemed for last summer. My points were back in my account ready to spend so I was able to use them but it was strange.