My retail rants

Here's some more PSA:


Dear Black Friday customers,

Do not run so fast into our store at 4 a.m. that you knock me or anyone else over:scared1: I will wait on you as quickly as I can, but knocking me over to be first in line won't help :).


To all the last minute shoppers,

I'm sorry you are just getting to our store at 5:55 p.m. on Christmas Eve, but unfortunately we close at 6, and no we will not stay open later because you haven't done your Christmas shopping yet:rolleyes:
 
Here's some more PSA:


Dear Black Friday customers,

Do not run so fast into our store at 4 a.m. that you knock me or anyone else over:scared1: I will wait on you as quickly as I can, but knocking me over to be first in line won't help :).


To all the last minute shoppers,

I'm sorry you are just getting to our store at 5:55 p.m. on Christmas Eve, but unfortunately we close at 6, and no we will not stay open later because you haven't done your Christmas shopping yet:rolleyes:


LOL>..those last minute shoppers are usually men and our jewelry/beauty department is packed!!! Dont you feel special ladies that your gift was bought less than 24 hrs ago and was chosen out of what was left??? LOL


But...really.... dont' expect us to still have everything advertised from the beginning of December at 5:55pm, and don't get mad that the store is a wreck and you can't find what you need!!!

Side note - I will say this - Black Friday is my fave day to work :) I love the fast pace, the feel of Xmas and the rush of customers... yeah, some are downright mood and not showing christ-like behavior during their christmas shopping, but in general, it's fun :)
 
Dear Black Friday customers,

Do not run so fast into our store at 4 a.m. that you knock me or anyone else over:scared1: I will wait on you as quickly as I can, but knocking me over to be first in line won't help :).

My mother's 15 seconds of fame: It was during the Furbee craze and Mom wanted to get Furbees for my kids, so she was a part of the mad Black Friday dash. As she approached the checkout, a younger woman pushed Mom down and tried to grab her Furbees from her.

That night, CNN news did a Black Friday story about the desire to get Furbees. It talked about the store where she was and ended with "and an elderly woman was pushed to the ground." That was her! Mind you, at about 62, she certainly didn't consider herself elderly, but that was her!
 
To all of the "ranting" retail employees:

Can I remind you that WITHOUT these "rude" customers, you wouldn't have a job? Can I also remind you that it IS your job to wait on said customers, rude or not? :sad2:

Not everyone is going to be in a good mood, 100% of the time. So, yes, you might run into people that are rude and mean. BUT, that is your job, am I correct in saying so? You DID apply, accept and attend this job.

If you don't like dealing with rude/mean customers, then find a different job.

G'day!
 

To all of the "ranting" retail employees:

Can I remind you that WITHOUT these "rude" customers, you wouldn't have a job? Can I also remind you that it IS your job to wait on said customers, rude or not? :sad2:

Not everyone is going to be in a good mood, 100% of the time. So, yes, you might run into people that are rude and mean. BUT, that is your job, am I correct in saying so? You DID apply, accept and attend this job.

If you don't like dealing with rude/mean customers, then find a different job.

G'day!

So..its acceptable for you to be rude, because it's in my job description?? Wow...I hope that makes you feel good about it...
 
I have worked retail for many years, and while most of my experiences have been nice, I do have my share of unpleasantness. This is an abridged version of a blog that I posted on my Myspace page.

To retail customers everywhere...some tips to make our shopping experience better all the way around.

-Please, parents, do not drop your children off in our store and leave them there while you have your taxes done, get your hair cut, or do all your holiday shopping. We are not a babysitting service. We are a retail establishment and we simply don't have time to watch your kids and make sure that they are not getting into trouble. (This has happened to me more times than I care to experience. I am talking children as young as 4 or 5!!!)

-Please, do not yell at us if your card is denied. We can't help it and we don't enjoy turning you down.

-Please, don't point at me and yell "You, there...". I am a human being and I deserve respect. I will strive to give you the best customer service experience that I can, but I demand the same respect in return.

-Please, don't come into my store first thing in the morning and pay for a two dollar item with a one hundred dollar bill.

-Don't use my store as your personal trash bin. Don't toss your empty cups in our baskets, don't leave your kids' sticky suckers on our shelves, and don't leave piles of crap just wherever you happen to see a space. Leave them with us, and we will put them away. If your kids make a mess, please tell us, or clean it up yourself.

Treat my store as you would treat the home of someone you are visiting. We have invited you into our establishment because we value your patronage. You are honored guests to us. In today's tough economy, we will do what we can to retain your loyalty. We simply ask that you treat us with decency and respect.

That's my .02...

Amy
 
To all of the "ranting" retail employees:

Can I remind you that WITHOUT these "rude" customers, you wouldn't have a job? Can I also remind you that it IS your job to wait on said customers, rude or not? :sad2:

Not everyone is going to be in a good mood, 100% of the time. So, yes, you might run into people that are rude and mean. BUT, that is your job, am I correct in saying so? You DID apply, accept and attend this job.

If you don't like dealing with rude/mean customers, then find a different job.

G'day!

I'm a customer and boy am I glad that I'm not the one behind the counter when YOU come in! :scared1: If you can't refrain from acting like a whoo-whoo just because you're in a bad mood, then stay the heck home!
 
I have worked retail for many years, and while most of my experiences have been nice, I do have my share of unpleasantness. This is an abridged version of a blog that I posted on my Myspace page.

To retail customers everywhere...some tips to make our shopping experience better all the way around.

-Please, parents, do not drop your children off in our store and leave them there while you have your taxes done, get your hair cut, or do all your holiday shopping. We are not a babysitting service. We are a retail establishment and we simply don't have time to watch your kids and make sure that they are not getting into trouble. (This has happened to me more times than I care to experience. I am talking children as young as 4 or 5!!!)

-Please, do not yell at us if your card is denied. We can't help it and we don't enjoy turning you down.

-Please, don't point at me and yell "You, there...". I am a human being and I deserve respect. I will strive to give you the best customer service experience that I can, but I demand the same respect in return.

-Please, don't come into my store first thing in the morning and pay for a two dollar item with a one hundred dollar bill.

-Don't use my store as your personal trash bin. Don't toss your empty cups in our baskets, don't leave your kids' sticky suckers on our shelves, and don't leave piles of crap just wherever you happen to see a space. Leave them with us, and we will put them away. If your kids make a mess, please tell us, or clean it up yourself.

Treat my store as you would treat the home of someone you are visiting. We have invited you into our establishment because we value your patronage. You are honored guests to us. In today's tough economy, we will do what we can to retain your loyalty. We simply ask that you treat us with decency and respect.

That's my .02...

Amy

All of that?? :thumbsup2 :teacher: :teacher: Yes!!!

Its amazing how many parents leave their kids in the toy dept while they shop... haven't you heard of sickos kidnapping unattended children????

And...cards and checks being declined?? We have no control over it...it's YOUR banking establishment... please dont' yell at us for it...believe me, we'd like to take your payment and move on...

I can respond to all you said, but overall...well said :)
 
So..its acceptable for you to be rude, because it's in my job description?? Wow...I hope that makes you feel good about it...

I'm fairly certain it isn't acceptable for anyone to be rude but, I don't think that's what the poster was saying. I believe they were saying that no matter what, you're going to run into rude people when you work retail and if you don't like that, then get a different job. It is your job to be polite and helpful to all customers rude or not. At least in every retail job I've worked, our customer has been the most important thing to take care of. After all, the customer pays the paycheck.

I understand your frustrations with rude people, I've been there working retail and it has sucked. I was often tired of the complaints and things I couldn't control, but I'd apologize and fix it best I could. Sure I ran into the person who couldn't ever be pleased with anything, but a simple apology and fixing of the situation helped out a great deal.
 
Do not write " See ID " on the back of your credit card and then yell at me when I ask you for an ID:rolleyes:
I've had customers ask me to watch their kids for them as well. My favorite was the customer who asked me if he could leave his son behind the jewelry counter with me because it was too hard to shop with a little kid:eek: . When I told him no he didn't understand why I couldn't do it until finally I explained to him that my mgr. would get upset if I was babysitting on the side while I was on the clock.
 
and PLEASE, please, please ASK to see ID when I pay with a credit card.... It really is for everyone's safety.....
I write see ID on all my cards. Do you know how many people actually ASK to see my ID?
Hardly any.....
 
I'm fairly certain it isn't acceptable for anyone to be rude but, I don't think that's what the poster was saying. I believe they were saying that no matter what, you're going to run into rude people when you work retail and if you don't like that, then get a different job. It is your job to be polite and helpful to all customers rude or not. At least in every retail job I've worked, our customer has been the most important thing to take care of. After all, the customer pays the paycheck.

I understand your frustrations with rude people, I've been there working retail and it has sucked. I was often tired of the complaints and things I couldn't control, but I'd apologize and fix it best I could. Sure I ran into the person who couldn't ever be pleased with anything, but a simple apology and fixing of the situation helped out a great deal.

EXACTLY! :thumbsup2

I used to work for a credit card company's customer service dept. I ran into rude people, every hour on the hour.

It sure wasn't a plus for the job, but it WAS part of the job. I didn't sit and complain like a child on a public message board about it.

I find it very immature that a grown adult is complaining about their "customers", customers that pay YOUR bills, but you're acting just as rude in your behavior in your posts.

Pot meet kettle.
 
EXACTLY! :thumbsup2

I used to work for a credit card company's customer service dept. I ran into rude people, every hour on the hour.

It sure wasn't a plus for the job, but it WAS part of the job. I didn't sit and complain like a child on a public message board about it.

I find it very immature that a grown adult is complaining about their "customers", customers that pay YOUR bills, but you're acting just as rude in your behavior in your posts.

Pot meet kettle.[/QUOTE

It's not like I was rude to the customers or anything. I was always polite. sometimes when people were rude I'd go out of my way to be extra polite to try to help the situation. But I don't understand why it's so childish to have a complaint about your job. I'm not saying these things to the customer's face. I understand they paid my bills, but that doesn't mean I have to like the way they act. I don't know, I kind of view this conversation as any other on the boards. It's something a lot of us have in common so we talk about it. Sorry if you think it's rude or childish.
 
But at the end of the day we are human... I've worked retail for the past 6+ years (4 at Mart, 2 at WDW) and while overall I love what I do, somedays you just have had enough...

Last month I picked up a few extra hours working crowd control at Mickey's Not So Scary as one of those path dividers on Main Street. In a mere 4 hours I was cursed at multiple times, ran over three times (bad enough to bruise) by strollers, insulted and mocked. Were those guests paying my paycheck? Yes was I polite? Yes at the end of the day did I want to go home and cry? You betcha.

We sign on for a lot by taking a job in the customer service field but at the end of the day we *are* human and still have feelings... The thing about it- *someone* has to work retail, food service etc. If we all had "desk jobs" our society would quickly come to a halt. So those of us who sign on to it deserve respect. When you are home enjoying thanksgiving we are hard at work getting ready for tomorrow.. I havent eaten Thanksgiving with my family in 6 years- but if we wernt ready for Black Friday...
 
and PLEASE, please, please ASK to see ID when I pay with a credit card.... It really is for everyone's safety.....
I write see ID on all my cards. Do you know how many people actually ASK to see my ID?
Hardly any.....

Most credit card companies have a clause in their contract with retailers that forbids them from asking for ID and it's illegal in many states. If someone has your credit card number AND your driver's lic. number plus date of birth, that's all they need for identity theft.
 
Most credit card companies have a clause in their contract with retailers that forbids them from asking for ID and it's illegal in many states. If someone has your credit card number AND your driver's lic. number plus date of birth, that's all they need for identity theft.

From what I've heard..it's only AmEx who has that deal...not sure. If it's not signed..we ask for ID, or if it says "Ask for ID".. the card specifically states its not valid unless signed...so if you dont want to sign it, I need to verify who you are.
The first time you drop your card and someone else uses it....we hear "didn't you verify who they were?!?!?!"
No-win situation....
 
I totally agree with the See ID comment. I work fast food and a gentleman cursed at me because I asked to see his ID after spying the "See ID" on the back of the card. He said he was in a ******* hurry and to quit being a ***** and just take the card. I politely told him that if he didn't want his ID checked, get a new card. He got mad and drove off . Turns out the CC was stolen. Same guy used the card at the other store location and was alerted by the cc company, who called the local police. I remembered becasue it was a fairly unusual name. I actuallly had to give a description etc.

And we all know people have bad days but I don't feel rudeness is totally different than just indifference. You can tell when someone's not chatty so you just say Thanks, have a nice day and move on.

Oh, and please don't yell at me if YOU order your food incorrectly. Plain is plain, not plain with ketchup. And if I do make a mistake (yes, it happens) I'll gladly fix it for you, apologize profusely and usually will upsize your fry or give a free drink for your trouble. I make all burgers for front and back. Usually I do around $500 in a 2 hour period BY MYSELF. I'm quick but with 2 hands, I can only do so much. Please don't yell at me, I'm doing my best. Instead call the store owner and complain about how understaffed we are and that he will lose $xxx when you stop being a customer.
 
I think staffing is a big problem. But the things that bothered me personally when I was in retail were from people who were just rude. Like the people who thought you should help them first because they were going to spend more money. Or the people who constantly ask for a lower price. Or most importantly, the people who seemed to look down on me because I was working retail and not a "real job". I know most people aren't like that, but the ones that are reallly really get to you. Plus they always seem to be out in full force during the holidays.

OMG, I used to deal with the "why don't you have a real job?" people almost daily when I was working at Michael's while going to school full-time. I couldn't tell you how many days I actually drove home in tears because the people were so hateful.

And speaking of Michael's, WTH is the matter with people that they feel they need to try on every single size of t-shirt on the shelf? Lady, you're an adult. Ten to one you didn't suddenly wake up 12 sizes different than you were yesterday; pick a damn size and go check out already!!! (It's not that I had a problem with someone wanting to make sure he or she got the proper size; it's the fact that they invariably threw the "used" t-shirts back on the shelf, all wadded up and inside out. Guess who had to straighten all of that mess before she went home at night? :mad: )

During the unfortunate times I had to cashier, the worst was when people would line up and, as soon as they'd been waiting more than about 2 minutes, start sighing loudly, blatantly checking watches, saying, "Aren't there any more cashiers?!" rudely, etc. Um, do you SEE any additional cashiers? Do you honestly think I'm subjecting myself to your rudeness and vitriol VOLUNTARILY? Grrrrrrrrrrrr.

WOW, am I ever glad I'm not in retail anymore, and I absolutely go out of my way to be as nice and accommodating as possible to the people who still are. I know how much it can mean when someone is willing to smile nicely and--gasp!--not be a raging witch when something might take a tick longer than she might want or a specific item might not be in stock.
 
Only 1 thing to add, a fitting room is not a restroom. That happened more than once during my few years in retail.

I will never forget going into the Macy's at the Florida Mall in Orlando and not being able to use their fitting rooms because of all the clothes piled around. The worst was a dirty diaper on the bench! It was busy, so I mentioned to two associates who were standing around talking that their restaurants were filthy and they were very rude. I did talk to the manager on that one and he was very nice and promised it would be taken care of. I have never seen a fitting room that bad. It was disgusting.

Agreed..it takes far longer to count actual money than it does credit slips. And you're less likely to end up with a short drawer due to credit slips.


Here's another one from DH;

Dear people,
It is really irritating for you to call three, four, FIVE times a day asking if we've gotten a truck and if *X* item was on it. It takes up uneccessary time in our day. We have things we need to get done and we can't get them done if we're answering the phone every 30 seconds.

No love from the inventory person.

Dear sir,
I do not know what posessed you to pick up one of our phones and yell "SHUT UP YOU *bleep*!" into it but we'd really appreciate it if you didn't do it again. The customer who was on the other end of that phone call called us back and started to rake us out because she thought WE were the ones who told her to shut up.

No love.

The comment on cash/check is the one thing that I don't like in that letter that was posted. I prefer to pay with cash because you cannot overdraw cash. You can overdraw your debit card. Until businesses stopped accepting them, I preferred to pay with check because I have the carbon checks and they make it very easy to balance. I'm sorry that it takes you longer at night, but you are getting your money. I am not going to pay with my debit card just to make it easier for you to close at night. Did you know that your business pays fees to the card companies? Cash doesn't cost you anything. :)

In fact, I prefer to deal with cash at the grocery store kitchen where I work.

Your manager ruined HIS Christmas? :faint:

I wish you could hear how many time people said that to me in a day when I worked at WDW. I was working Fantasyland attractions when Small World went down for rehab. We stationed a greeter outside to tell people, and we would get screamed out about how that's the only reason they came and we ruined their vacation. Fastpass is out? We ruined your vacation. Peter Pan has a 90 minute wait? We ruined your vacation. It is time for the character to go in for the day? We ruined your vacation. That is my pet peeve comment.

To all of the "ranting" retail employees:

Can I remind you that WITHOUT these "rude" customers, you wouldn't have a job? Can I also remind you that it IS your job to wait on said customers, rude or not? :sad2:

Not everyone is going to be in a good mood, 100% of the time. So, yes, you might run into people that are rude and mean. BUT, that is your job, am I correct in saying so? You DID apply, accept and attend this job.

If you don't like dealing with rude/mean customers, then find a different job.

G'day!

Who said they were being rude to all of the customers? There are some customers who really get under my skin, but I smile and nod and act like their crap doesn't bother me. It is nice to vent once they're gone though, it helps me to stay sane. So I'm sorry you don't like it, but nothing gives anybody the right to be rude, and if the good ladies and gentleman on this site need to vent about it so they can turn around tomorrow and deal with the rude customers with a smile on their faces, then more power to them.

I work in a grocery store kitchen and soemtimes the things people do amazes me. There is one guy I vented about to my manager, and he had to laugh. This man apparently own half the town where I attend university. He came in and placed his breakfast order and I asked him how he wanted his eggs. Instead of saying "scrambled" or "over easy" he said his name. I thought I didn't hear him right so I asked him to say it again. He got real huffy with me and told me "Tell them it's for __________", they'll know what to do. He acted like I should automatically know who he is and worship the ground he walks on.

I'm sorry, I have never waited on him before, so on God's green earth would I know his name and how he likes his eggs? Really, how hard was it to say "scrambled" or "over easy"? Turns out he is my manager's landlord and he is a grade A jerk. It was nice to be able to vent to my manager afterward even though I was unfailingly polite at the time.
 
Oh, and please don't yell at me if YOU order your food incorrectly.
:thumbsup2
When I worked fast food, I cannot COUNT how many times people yelled at me because WE made their food incorrectly when they actually didn't order it the way they really wanted. One day, I had a couple of teenage Barbie dolls yell at me because they'd ordered their fries "extra extra salty' and they weren't salty enough. :faint:

I wish you could hear how many time people said that to me in a day when I worked at WDW. I was working Fantasyland attractions when Small World went down for rehab. We stationed a greeter outside to tell people, and we would get screamed out about how that's the only reason they came and we ruined their vacation. Fastpass is out? We ruined your vacation. Peter Pan has a 90 minute wait? We ruined your vacation. It is time for the character to go in for the day? We ruined your vacation. That is my pet peeve comment.

When we were there back in July, I saw some adults who acted the way my son acts when he's having a meltdown over stuff like this. One guy actually seemed to blame a poor CM for the fact that it was raining and TestTrack couldn't run. She did keep her cool however and after a few minutes the guy left.
Another day while we were there (again, overcast and threatening rain) a British guy went off on a CM 'handling' Prince John and The Sherriff of Nottingham. The CM had a fellow CM marking the end of the line and he'd announced to the entire group of people waiting there would be PICTURES ONLY, no autographs due to the fact it was about to rain. The dude just started ripping him up one side and down the other but the CM remained calm. :woohoo:

Although we commented on the fact that Soarin and the Pixar shooting gallery ride were constantly having long lines and out of FPs by the time we got there, it didn't stress us out. We just went on and did other things. It didn't ruin our vacation.
 


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