orlandothebeagle
Gotta love the beagles.
- Joined
- Feb 2, 2008
One's success in getting an issue resolved to their satisfaction usually has something to do with how they approach the CM or customer service agent when lodging a complaint. I have witnessed many an obnoxious guest/patron/passenger lay into a CM/customer service agent - belittling them, making threats, issuing ultimatums, etc - when faced with the same situation that I was currently facing as well (canceled flight, delayed dining reservation, ride shutting down, etc.). Rarely does it result in them getting a resolution any faster, or more to their satisfaction, than the guests who explain their predicament in a respectful and calm way. And typically, the ones who are more respectful and calmer usually get a faster and "more equitable" resolution.
I have to agree, We all know how helpfull or unhelpfull we can be when it comes to clients who are either nice or horrible to us.