my guide makes me not want to buy anymore

[horselover]

I believe you should be able to call the main MS number about getting a new guide.

Ok, thanks. I definitely have that number!

 

[Laxmom]

I tried to get a hold of my guide today, Horselover to answer "our" questions but I can't find her info anywhere. By the time I called the main MS number, they were closed. I may be able to try again tomorrow.

 

[disneynutz]

The number to call is: (800) 800-9100. That's the DVC Preview Center.

 

[Chip_and_Dales_Girl]

We have Ray Collier, and we can't be more happy with him. He knew his stuff, always returns our calls within 48 hours and is very happy to answer any questions we have for him at any time.

If you're having problems, please don't be afraid to ask for a new guide. Sometimes personalities just don't mesh well and there's nothing wrong with that!

 

[donaldbuzz&minnie]

I think our guide is a perfectly nice guy, but I'm not impressed with his service - long delays in getting back to me when I added on, no follow-up after it was promised. If we don't go with resale next time around, I think I will ask for someone else.

 

[PrincessNewsie]

I called last week & left a message & again today. Nothing. I'm giving him the benefit of the doubt that maybe he had the long weekend off, but there was no message on his voicemail indicating he'd be out of the office. I didn't expect it to be so hard to get info on adding on. I'll give it another day or 2, but then I'm going to call & ask to speak to someone else. Would someone mind PMing me the main # to call to speak to another guide? I only have his direct #. Thanks.

Our original guide was a woman, don't know her name. She never called us back after we talked to her the first time. We must have left 5 messages for her and we got tired of waiting ... maybe a month. Then we called and asked to be switched to somebody else and they did this for us. We haven't had any problem since. We toured in August with AKV model when our guide had a day off. He called and left a message for us at home and just said hi, noticed you toured. Call me if you have any questions. He generally leaves us alone but does return phone calls. that's the way we like it.

I didn't like the guide that took me around the tour, very pushy (i made several posts on this). I was recommended two guides by posters on here, called them about two weeks ago and left msgs. Neither one called me back.

I'm starting to get a complex!

 

[horselover]

I think our guide is a perfectly nice guy, but I'm not impressed with his service - long delays in getting back to me when I added on, no follow-up after it was promised. If we don't go with resale next time around, I think I will ask for someone else.

I felt the same way. I really didn't have a problem with our guide when we took the tour. He spent a long time with us, maybe a little longer than necessary, but was not high pressure. We didn't end up buying direct though. We went resale because we didn't want to buy 160 pts. then. Maybe he's annoyed that we didn't buy through him. Who knows. I don't like being ignored though. Like I said if I don't hear back from him within the next day or two I'll just call & ask for another guide. It shouldn't be so hard to give DVC your money!

 

[kisly59@optonline.ne]

Yea, you don't really need the guide once you've purchased and your deal is done. I have only dealt with my guide at original purchase. When I went to buy an additional 100 points at Saratoga Springs, I ended up using a friend's guide because my original one was too busy with the Disney Cruise line. About a year or so ago, I noticed on my Disney correspondence that I have a new guide! Have not tried to contact him, as I don't have any reason too!

 

[rynosmom]

Our guide was so helpful when we joined in 2001. She spend countless hours answering our questions and addressing our concerns. However when we visited AKL on our last trip we had a few questions and wanted to speak with the guide working the desk. She was with someone so we waited for her to be done and when we walked up to the desk she address us with "the concierge is located by the exit, I work for a vacation club". I was so taken back that I could barely speak. I told her that I was an owner and I was interested in adding at AKL but would not be needing her help. She seemed shocked that we were owners and tried to apologize but DH would have none of it. From now on we just deal with our guide.

 

[dsquarednz]

We first checked DVC out in Sept 2006, because we received an offer in our room ($100 to hear the tour). We like it well enough, but we were about to move out of the country so the money situation was kinda up in the air.

We just visited again this September, and stayed on a friend's points (for a fair price per point). We hadn't decided on touring DVC again, but after a week, thought it would be cool to check out the new AKV rooms. Found out that there was another $100 incentive!

I need to point out that when we made the appt, we fessed up to everything - touring before, staying on points, getting a gift card the first time. The woman making the appt said that all was fine, and mentioned that we could buy in to AKV for a much lower price than ever before.

Our guide was a bit of an arrogant *******, to be honest. He talked down to me (the financial one in the family - bad choice!), and left us waiting for quite a while after the video spiel. We had to ask for a tour of the AKV rooms. At the end, he finally came back and gave us our gift cards while telling us off for getting them again as they were only supposed to be a "one time offer", and reminding us that DVC keeps good records. Um...ok, we told the lady making the booking everything! No secrets here!

We then bought resale. Passed ROFR, and making arrangements for the final payment!

 

[CarolAnnC]

Our guide was so helpful when we joined in 2001. She spend countless hours answering our questions and addressing our concerns. However when we visited AKL on our last trip we had a few questions and wanted to speak with the guide working the desk. She was with someone so we waited for her to be done and when we walked up to the desk she address us with "the concierge is located by the exit, I work for a vacation club". I was so taken back that I could barely speak. I told her that I was an owner and I was interested in adding at AKL but would not be needing her help. She seemed shocked that we were owners and tried to apologize but DH would have none of it. From now on we just deal with our guide.

The folks who man the podiums or desks in the parks and resorts are not actually Guides. They are there to set up appointments for folks who want to take their tours and see the models. They do not have much information other than the basics of DVC and to make the appointments for folks. Many of them are new employees who start out at this level.

I spoke to one of these folks last trip at one of the moderate resorts. He told me that about half the folks who stop by are only asking where the bathroom is or generic resort or park questions.

That being said, there is no need to be rude to anyone. Did you stop by to ask about an appointment to make your add on? Just wondering, since they referred you to Concierge it sounds like your query may have been out of their realm of responsiblity.

 

[disneynutz]

The folks who man the podiums or desks in the parks and resorts are not actually Guides. They are there to set up appointments for folks who want to take their tours and see the models. They do not have much information other than the basics of DVC and to make the appointments for folks. Many of them are new employees who start out at this level.

I spoke to one of these folks last trip at one of the moderate resorts. He told me that about half the folks who stop by are only asking where the bathroom is or generic resort or park questions.

That being said, there is no need to be rude to anyone. Did you stop by to ask about an appointment to make your add on? Just wondering, since they referred you to Concierge it sounds like your query may have been out of their realm of responsiblity.

FYI - the podium people are not licensed real estate agents so under Florida law they are restricted legally on what info they can share.

 

[drakethib]

This may sound harsh but if you let a guide speak or act unprofessional to you more then once, it is your own fault.

Ask to speak with a DVC sales Manager immediately and quit talking to the person you are dealing with.

If you are on the phone with them simply say "this conversation is over and I will be requesting a new guide from DVC Management" Call the 800 number and tell them you need to speak with a Sales Manager. They may have to call you back so you may have to wait a day or two.

Follow up with a notarized letter to DVC with the specifics and send it registered mail.

Very easy to do.

You do not have to take a bunch of BS off of anyone if you chose not to. This is a lot of money we are spending. We should not expect to have our hiney kissed, but we should expect professionalism.

FWIW, our guide is Joan Lane and is wonderful. We have actually done an add on while she was on vacation ( I think they have fill ins with they are out) and she followed up with us to make sure we were treated well and all of our questions were answered.

YMMV

 

[rynosmom]

The folks who man the podiums or desks in the parks and resorts are not actually Guides. They are there to set up appointments for folks who want to take their tours and see the models. They do not have much information other than the basics of DVC and to make the appointments for folks. Many of them are new employees who start out at this level.

I spoke to one of these folks last trip at one of the moderate resorts. He told me that about half the folks who stop by are only asking where the bathroom is or generic resort or park questions.

That being said, there is no need to be rude to anyone. Did you stop by to ask about an appointment to make your add on? Just wondering, since they referred you to Concierge it sounds like your query may have been out of their realm of responsiblity.

We were interested to know if they had opened the model rooms yet. I never got to even ask that question or any others as she stopped me before I could open my mouth and said that she was not the Concierge.