My Daughter's Broken MAC Computer

[JanetRose]

She brought a new Apple MAC Book and very soon after, it broke (kept shutting down). She mailed it back to Apple and they have kept it now for three weeks. She is very upset after (1) paying over $1000 for this computer and (2) school is starting in a couple of weeks so she will need the computer.

When she called today, they told her that everything was replaced in her computer but it still failed to keep working.

Any suggestions? Thank you all.

 

[RitaZ.]

Did she ask if they'll send her a new one? That's probably what they'll do, if it's still under warranty.

 

[Microbio]

I have 3 mac's and my imac G5 shut down after 3 weeks of use, and they did repair it, I bought it to the Apple store, they replaced the board. while that one was being fixed, I bought a brand-new laptop, got the imac back and my laptop crapped out.


From what I am aware of, they will not "replace" it with new. but will continue to fix the one you have, I dropped well over 4000 bucks on several computers, (for self and DD)my imac has been in the shop 3 times,and I ended up selling my imac G5 and have the laptop. But my DD is still broken.

I do LOVE my macs, but I find they do have a higher rate of meltdowns.
I do suggest you get the extended warranty on the laptop, if you have not gotten as of yet, and make sure they do fix the one she has.

 

[cinmell]

That stinks! We've had great luck with Apple. We had the G4 and we just bought the new iMac. We also have the powerbook laptop and we haven't had any problems. The laptop is approx. 4 years old.

Actually, we did need a new keyboard once and we sent it to them and they sent a new one back to us. We also had one dead pixel on a cinema monitor and they fixed thatl. I love the protection plans!

I'm sorry your daughter is having trouble with hers. I hope they are able to fix it soon.