Murray Hill (transportation 2disney) Bad

[IandGsmom]

Ok. I was warned not to go with the cheapest guys out there and now I know why.
The pickup was fine. Driver was on time, picked us up from airport hotel and made a stop for drinks, etc. Car was clean but a little scratched up on the outside. Fine I was just happy to be going to Disney.
Pickup to go to airport totally different. Was 1/2 hour late. No excuse. I called the company and they said the driver had told them that I said I changed the time. Lies. If I had changed the time I would have called the company directly. Finally the driver shows up after 3 phone calls to company I was ready to get a cab. I was worried about missing flight. The driver said his information was 3:30 not 3 like I was informed. The driver blamed the company, the company blamed the driver. Not worth the anxiety I went through. Please go with another company. A more well known and established one.
I learned my lesson. Never again!!!
P.S I tipped $10 each way anyways.

 

[Trekker]

I'm really sorry to here you encountered these problems. Thanks for sharing with us - we will all know what questions to ask in the future, because of people sharing......

 

[grammagail]

From what I've seen/read/investigated - this IS an estabished company - like many others. I've also seen many, many posts from many, many other towncar companies - seems like every single one of them have had some bad posts similar to your's. But I also think it's the nature of the beast - we're quick to criticize something - but not as likely to praise it.

I guess because this is a service - there are bound to be some glitches in various systems. I'm sorry for your stress - that is the one thing I've worried about in making my arrangements.

However - I've also ready many positive reports on this company - in fact just read one previous to yours - praising the awsome service.

Guess it boils down to individual drivers/employees - as with any company now a days. One bad experience can hurt business bad.

All my contact with this company has been very good/positive - so I'm keeping my fingers crossed. AGain - sorry you were stressed about it.

 

[jlw29]

Please do not take this as a slam against the OP!!!

That's why it is important (for my sanity) to call the day before pick-up to confirm times. We had great service with this company. I'm sorry that you had that stress.

 

[grammagail]

Thanks - great idea. I know I have my confirmation printed (and copied) and will be with me on the trip.

My return flight is 7:40 pm - with a scheduled pick up for 5:00 pm However, I think to save myself this stress - I will attempt to call and re-confirm it the night before.

 

[IandGsmom]

Please call. I was having too much fun to remember. I know all companies have good and bad days and not everyone will be happy all the time but I wanted to let people know that my experience was not good so they don't think that EVERYONE has been pleased with them. All my phone contact with them were positive up to that point. Let me tell you that 1/2 hour of waiting not knowing if the security lines were long or not thinking you might not make the plane was really long. Good luck everyone. I hope you have a bettter experience than me.
PS have fun

 

[kathylovesdisneyworl]

We used Murray Hill one time and will use them again. Yes they were not there exactly at 12:00 as was scheduled. We called and Marie was very nice and told us he was on his way. We didn't sweat the 25 min extra cause we figure that was less time sitting at the airport . So for us, I would still recommend them because we didn't think this made for a bad trip.

 

[blanq]

We used Murray Hill in January, and had great service. We had the same driver for both legs of our trip, and she was fantastic. She even gave us her cell number when she dropped us off at our WDW resort and encouraged us to call if our pickup time needed to change, rather than requiring us to call the company main number.

That said, I think it is inappropriate for the driver to blame the comany and for the company to blame the driver. That was an unprofessional way to handle the situation, IMHO, and certainly does not leave a positive impression. It would have been better for the driver to profusely apologize for the mixup and leave it at that.

I agree with jlw29's tip about calling to confirm. We have used a number of town car services, and confirm the day before each leg of our flight. This has helped avoid mix-ups regarding pickup times/locations.

 

[grammagail]

I guess the old saying "an ounce of prevention is worth a pound of cure" - applies here.

I just printed off my e-mail confirmation, stating both my pick-up times (from MCO and from the resort), with my confirmation number on it.

To be on the safe side - I might as well call a day ahead - just to be sure.