multiple food allergies and mobile order

[g3pak]

DD 16 has multiple food allergies. Is mobile order an option or will we always need to speak with someone to order? What about places that fill up their mobile order spots very early?

 

[luv2cheer92]

Some restaurants have allergy options on mobile order, others don't. You can see which ones do if you try to place a mobile order at the places you are interested in.
Time slots being full has no affect on ordering with allergies.

 

[Eeyore daily]

I think with multiple allergies they prefer that you speak to someone in person.

 

[LiteBrite]

With multiple allergies you will for sure need to go inside and order at the register - with mobile order you have to choose one allergy, there's no way to indicate more than that. Just tell the CM outside that you have multiple allergies, they will let you in.

 

[g3pak]

Thank you, all!

 

[dmband]

I was coming to ask about this as well as simple “changes”.
ie if you want pasta with sauce on the side...the only option in the app is sauce or no sauce .
or no meatball for example, that’s not an option in the app

a CM told me via phone that you had to order via the app and that quick serve places have no actual cashiers.
is that true?
how would one go about ordering for allergy and/or diet restrictions

tia

 

[FCDub]

I was coming to ask about this as well as simple “changes”.
ie if you want pasta with sauce on the side...the only option in the app is sauce or no sauce .
or no meatball for example, that’s not an option in the app

a CM told me via phone that you had to order via the app and that quick serve places have no actual cashiers.
is that true?
how would one go about ordering for allergy and/or diet restrictions

tia

No, you do not NEED to order via the app. Not everyone has a smartphone. There are still actual cashiers for people without phones, those who have allergies, etc.

 

[LiteBrite]

I was coming to ask about this as well as simple “changes”.
ie if you want pasta with sauce on the side...the only option in the app is sauce or no sauce .
or no meatball for example, that’s not an option in the app

a CM told me via phone that you had to order via the app and that quick serve places have no actual cashiers.
is that true?
how would one go about ordering for allergy and/or diet restrictions

tia

It's not true, there is at least one register open at each restaurant, but the CMs out front can be very adamant about you using mobile order if you're able. If you have what they consider to be a valid reason like multiple allergies or not having a smart phone, then they'll send you to the register, no problem. However, I'm not sure if they'd be likely to let you in for something "optional" like a preference. Menus are scaled back during Covid, and presumably that's meant to streamline operations in the kitchen with fewer workers, so they may or may not be able to fill your requests.

That being said, if you want to try, go for it - you might find a CM who'll be happy to let you through. Just be prepared to possibly hear "no".

 

[Dis703]

We just got back recently and were able to walk in and order each time we mentioned food allergies.

 

[flowergleam1211]

We just got back recently and were able to walk in and order each time we mentioned food allergies.

Thank you for sharing this experience! Which parks and restaurants did you go to?

 

[Dug720]

We just got back recently and were able to walk in and order each time we mentioned food allergies.

But PLEASE do not abuse allergies just to order with a preference of something. It makes it much more difficult for people who legitimately have allergies when people who simply have a preference throw allergies around. (Example: a friend of mine works in a restaurant (not Disney) and had a customer claim to be gluten-free due to allergies and then proceed to eat bites of her companion's gluten-filled food. "Because a bite or two won't hurt." Turned out she just wanted a major adaptation to a dish that generally is only done for allergies. It's like The Boy Who Cried Wolf - makes them question every allergy order when they get enough of "well a few bites won't hurt".)

I wish Disney would REQUIRE people to order off the allergy menu if that's what they claim is why they needed to order in person. I'll be that would stop a lot of the "I have allergies" when it's really "I just don't want ketchup on my burger" or some other preference.

Please note: I'm not saying YOU did this @Dis703 - just that when things like "never a problem when we said we had allergies" is mentioned, the abuse of they system by people who don't but decide it's a sure-fire way to order in person happens.

 

[flowergleam1211]

But PLEASE do not abuse allergies just to order with a preference of something. It makes it much more difficult for people who legitimately have allergies when people who simply have a preference throw allergies around. (Example: a friend of mine works in a restaurant (not Disney) and had a customer claim to be gluten-free due to allergies and then proceed to eat bites of her companion's gluten-filled food. "Because a bite or two won't hurt." Turned out she just wanted a major adaptation to a dish that generally is only done for allergies. It's like The Boy Who Cried Wolf - makes them question every allergy order when they get enough of "well a few bites won't hurt".)

I wish Disney would REQUIRE people to order off the allergy menu if that's what they claim is why they needed to order in person. I'll be that would stop a lot of the "I have allergies" when it's really "I just don't want ketchup on my burger" or some other preference.

Please note: I'm not saying YOU did this @Dis703 - just that when things like "never a problem when we said we had allergies" is mentioned, the abuse of they system by people who don't but decide it's a sure-fire way to order in person happens.

Thank you for saying that. There are children in my family who have life threatening food allergies. Ordering restaurant food quickly, easily, and without stress is not a luxury that we have, and I truly appreciate the system that Disney World has created for them.

 

[Dug720]

Thank you for saying that. There are children in my family who have life threatening food allergies. Ordering restaurant food quickly, easily, and without stress is not a luxury that we have, and I truly appreciate the system that Disney World has created for them.

You're welcome! I'm lucky in that my allergies are not life-threatening, BUT they can make my life extremely unpleasant, so I still take them very seriously and hate to see the word thrown around when it's really just "I don't like this and want something specially made for me". I have no issue with people who want to make requests based on preferences AS LONG AS they are not abusing the service that many places, but Disney more than most has created for those of us who do have allergies.

 

[Miffy]

But PLEASE do not abuse allergies just to order with a preference of something. It makes it much more difficult for people who legitimately have allergies when people who simply have a preference throw allergies around. (Example: a friend of mine works in a restaurant (not Disney) and had a customer claim to be gluten-free due to allergies and then proceed to eat bites of her companion's gluten-filled food. "Because a bite or two won't hurt." Turned out she just wanted a major adaptation to a dish that generally is only done for allergies. It's like The Boy Who Cried Wolf - makes them question every allergy order when they get enough of "well a few bites won't hurt".)

I wish Disney would REQUIRE people to order off the allergy menu if that's what they claim is why they needed to order in person. I'll be that would stop a lot of the "I have allergies" when it's really "I just don't want ketchup on my burger" or some other preference.

Please note: I'm not saying YOU did this @Dis703 - just that when things like "never a problem when we said we had allergies" is mentioned, the abuse of they system by people who don't but decide it's a sure-fire way to order in person happens.

I have to say something here, since I'm vegan, which isn't an allergy. It's considered a preference. But it's my preference, and I don't sample other people's non-vegan food, nor would I. There are some QS places where a vegan can mobile-order but, for one example, I couldn't get the "allergy" (they're gluten-free and vegan) Mickey waffles at Gasparilla Grill by mobile-ordering. I had to order it in person. Additionally, they had vegan chocolate bars at the register--not even listed on the mobile order list.

Perhaps you think I'm "abusing" the system since I don't have an allergy but a preference. However, I'm not abusing anything. I'm asking for what I want. I realize this doesn't jibe with the "I'll eat anything" attitude that people seem to favor, but I actually won't eat anything. And, you know, I'm the person paying for my meal.

 

[Dug720]

I have to say something here, since I'm vegan, which isn't an allergy. It's considered a preference. But it's my preference, and I don't sample other people's non-vegan food, nor would I. There are some QS places where a vegan can mobile-order but, for one example, I couldn't get the "allergy" (they're gluten-free and vegan) Mickey waffles at Gasparilla Grill by mobile-ordering. I had to order it in person. Additionally, they had vegan chocolate bars at the register--not even listed on the mobile order list.

Perhaps you think I'm "abusing" the system since I don't have an allergy but a preference. However, I'm not abusing anything. I'm asking for what I want. I realize this doesn't jibe with the "I'll eat anything" attitude that people seem to favor, but I actually won't eat anything. And, you know, I'm the person paying for my meal.

I feel like in your case you could simply say "I'm vegan" and not abuse the allergy term.

 

[Miffy]

I feel like in your case you could simply say "I'm vegan" and not abuse the allergy term.

Yes, I do say that I'm vegan. I don't "abuse" the allergy term. However, although WDW has a "plant-based" (i.e., vegan) category, not all vegan choices are available on mobile ordering menus.

And, as I said, this is my preference, not an allergy. When I go to a restaurant at WDW, I often have to explain that I'm vegan. Sometimes this triggers a meeting with an "allergy chef." That's their terminology, not mine. Maybe they are abusing this term?

At any rate, is it really any of anyone else's concern what someone else wants to eat? So what if it's a preference?

 

[Dug720]

So what if it's a preference?

I have no issue with preferences. I DO have an issue with people claiming an allergy rather than stating it's a preference. Because it can create a situation in which legitimate allergies are treated less seriously because servers - and sometimes chefs - see people claiming an allergy to something eating it off someone else's plate.

If you are telling them when you're going in that it is because you are vegan, no issue.

I've never heard Disney refer to them as "Allergy Chefs" but just "Would you like to speak with *A* chef?"

 

[Miffy]

I have no issue with preferences. I DO have an issue with people claiming an allergy rather than stating it's a preference. Because it can create a situation in which legitimate allergies are treated less seriously because servers - and sometimes chefs - see people claiming an allergy to something eating it off someone else's plate.

If you are telling them when you're going in that it is because you are vegan, no issue.

I've never heard Disney refer to them as "Allergy Chefs" but just "Would you like to speak with *A* chef?"

Well, amazingly, I didn't make up "allergy chef." It's not my term--it's a term I've heard used at WDW.

And I'd like to state here that I want my vegan preference treated with utmost seriousness. It's not like a game I'm playing. I mean it and I'm vegan for many reasons, some, but not all, of them related to health.

And, btw, even after talking to a chef and emphasizing that I'm vegan, I've been served decidedly not vegan items--like chicken, for example. So, yeah, I want the server and the chef to take my request seriously.

BTW, there are many people with food preferences related to their health and these preferences have nothing to do with allergies. Maybe they have to do with other health conditions.

 

[Dug720]

Well, amazingly, I didn't make up "allergy chef." It's not my term--it's a term I've heard used at WDW.

And I'd like to state here that I want my vegan preference treated with utmost seriousness. It's not like a game I'm playing. I mean it and I'm vegan for many reasons, some, but not all, of them related to health.

And, btw, even after talking to a chef and emphasizing that I'm vegan, I've been served decidedly not vegan items--like chicken, for example. So, yeah, I want the server and the chef to take my request seriously.

BTW, there are many people with food preferences related to their health and these preferences have nothing to do with allergies. Maybe they have to do with other health conditions.

Clearly you're never going to understand that when I talk about people abusing "allergies" when they really just want a special order I am not talking about people who have a legitimate need for special diets, so we might as well stop the back and forth.

What I am talking about is someone who simple does not want pickles or ketchup or whatever because they don't like it saying that they need to order in person due to allergies just to get past the door. Just be honest about why you want to order in person. Or hey, they are giving you an out - say you need to pay in cash if your reason is STRICTLY a "I don't want XYorZ on my burger" and you don't think they will let you in saying that.

 

[Miffy]

Clearly you're never going to understand that when I talk about people abusing "allergies" when they really just want a special order I am not talking about people who have a legitimate need for special diets, so we might as well stop the back and forth.

What I am talking about is someone who simple does not want pickles or ketchup or whatever because they don't like it saying that they need to order in person due to allergies just to get past the door. Just be honest about why you want to order in person. Or hey, they are giving you an out - say you need to pay in cash if your reason is STRICTLY a "I don't want XYorZ on my burger" and you don't think they will let you in saying that.

You're right--I didn't understand your point. Thanks for making it clear. Really, I didn't realize anyone did this sort of thing, but it's not surprising that someone would. I mean, I'm just back from a week at WDW and I saw a lot of behavior that I'm not quite sure how to define. Perhaps "defiant" would describe this sort of thing. People in the resort, in the elevator, without a mask, for example. Or the guy on KRR who refused to buckle his seat belt and held up our raft for a few minutes while he kept refusing. I felt so bad for the CM.