Mugs at Multiple resorts

[PTarbay]

The mugs only cost 8-10 dollars in the first place.If you buy a mug like this at ant store at hme it's about the same.You get to keep the mug.It's a nice souvenir.I was disappointed when I couldn't use it again but like everything in life all rules are always subject to change.I don't think they would have any way to distinguish between the mugs that were purchased before the rules changed.Even if you have only 5 drinks it's a break even and you have a free mug that you can use for years.

 

[DMRick]

How many people does one need to hear it from for you to be satisfied? I think you will only be satisfied if you hear it for your self.

I need to hear it from more than a couple..thousands upon thousands go to Disney every week..I can't believe that only you two have ever heard someone being refused. Maybe the rest of us are just too busy with our families etc, to pay much attention. I have asked everytime..every single time in each of the resorts we have stayed at (we go about 4 trips a year), and so far the food court managers have said the sign is there if they decide to enforce it. At this time they have decided not to. Again..there are lots of rules in this world, but the people who make those rules make the decisions on if they need to be used...in a small town in Upstate NY, the rule is you can't eat ice cream outside on a Sunday..but it's sold and eaten daily, including at town events..it's not a rule that is used...maybe someday they'll enforce it : )
At this time, Disney appears to not want to use those rules. Someday, when they feel like it they will..in the meantime as short ago as 14 days, a CM at a register was telling a guest at POR, that the mugs are good forever..in spite of the sign.
I'll listen to the food court managers..and I won't be at all upset once they tell me they have decided to now enforce this rule.

As always, people should just ask for themselves if they can use it. If you feel uncomfortable even asking, since the sign is there..then don't use it. Simple as that. People asking if they can reuse mugs they were told they could use, are not going to cause this whole idea to be shut down. Disney is very smart, and if they didn't want you to re-use your mug..in a NY minute a way would be in place for you to not be able to.

 

[skiwee1]

Originally posted by billybaruch1
I believe "leaving in a huff" and possibly leaving an impression with other guests that one is a "moron" or a "cheapskate sponge" just might, shall we say, reduce the magical-ness of a Disney vacation. Many people are sensitive to being thought of as shoplifters when, in their mind, they are nothing of the kind.

When Disney reneges it's a cost-cutting measure designed to avoid future price increases. Oh thank you, kind sirs, can we have another?

Who cares if this guy had a less then magical vacation. I hope that was the least of his problems to tell you the truth. Did I mention that he was dressed in a pair of terrycloth shorts and an ill fitting bathrobe? In Captain Cooks at 8am? The guy was a moron! I hope to never run into him again while at WDW. He was so nasty butting in front of everyone trying to fill his illegal mug and that is probably why he got caught, bringing attention to himself like that. I'm so glad he got busted! One down and many more to go!

 

[Canadian Tom]

Hello: If I were the cast member at the poly, I would have filled his mug with coffe and have him read the policy. A small cost(pennies) for a satisfied customer. Afterall if he just got out of bed, not being a coffee drinker, he probably was in great need. may have been up all night with a sick child and didn't have his wallet with him. One free coffee would have been the Disney thing to do.

 

[DMRick]

that he was dressed in a pair of terrycloth shorts and an ill fitting bathrobe? In Captain Cooks at 8am? The guy was a moron! I hope to never run into him again while at WDW

And of course you listened at his door, and you know he wasn't up with a kid throwing up all night (that's so much fun at Disney), or had a wife with a migraine, etc. My you are sooo tolerant of others.

 

[Deb & Bill]

A small cost(pennies) for a satisfied customer.

So, all I have to do is throw a hissy fit and get what I want. So I can have a magical vacation? I'll remember that one.

 

[skiwee1]

Originally posted by DMRick
I need to hear it from more than a couple..thousands upon thousands go to Disney every week..I can't believe that only you two have ever heard someone being refused. Maybe the rest of us are just too busy with our families etc, to pay much attention. I have asked everytime..every single time in each of the resorts we have stayed at (we go about 4 trips a year), and so far the food court managers have said the sign is there if they decide to enforce it. At this time they have decided not to. Again..there are lots of rules in this world, but the people who make those rules make the decisions on if they need to be used...in a small town in Upstate NY, the rule is you can't eat ice cream outside on a Sunday..but it's sold and eaten daily, including at town events..it's not a rule that is used...maybe someday they'll enforce it : )
At this time, Disney appears to not want to use those rules. Someday, when they feel like it they will..in the meantime as short ago as 14 days, a CM at a register was telling a guest at POR, that the mugs are good forever..in spite of the sign.
I'll listen to the food court managers..and I won't be at all upset once they tell me they have decided to now enforce this rule.

As always, people should just ask for themselves if they can use it. If you feel uncomfortable even asking, since the sign is there..then don't use it. Simple as that. People asking if they can reuse mugs they were told they could use, are not going to cause this whole idea to be shut down. Disney is very smart, and if they didn't want you to re-use your mug..in a NY minute a way would be in place for you to not be able to.

I don't like the insinuation that I was too busy paying attention to this clown instead of my family. My family wasn't even there! They were in the room getting ready and waiting for me to return with coffee and OJ. I would have loved to ignore this guy but it was kind of hard when he was butting in front of 5 others, including myself, to steal a cup of coffee. I am sure there are many that go by me and I never pay any attention. Perhaps because they choose not to act like pigs at a trough. I understand that some were told when they bought the mug that it was good forever and so on. I was told the same thing. But rules change obviously. There were no signs around years ago that stated good current stay at same resort. Now there ARE signs. So if I were to play stupid and wonder what the rules were I guess I could ask a CM knowing full well
that they are not going to confront me or I could READ the sign that Disney has put in place to answer the question. I guess it just depends on what answer I'm looking for. As I can read, I will follow the rules on the sign. It really isn't that hard to understand and I sure don't need a CM to explain it to me.

 

[skiwee1]

Originally posted by DMRick
And of course you listened at his door, and you know he wasn't up with a kid throwing up all night (that's so much fun at Disney), or had a wife with a migraine, etc. My you are sooo tolerant of others.

So now we can come out in our bathrobes because we had a sick child up all night? What does it take to throw a t-shirt on with those shorts? I WAS up all night for two nights at the Poly that trip with a sick kid. DD, 4, had strep while there. Not that particular day but earlier on the vacation. You can bet I was fully clothed going down to get a much needed cup of coffee at 6am. No one needed to see me in a bathrobe! I do not tolerate ignorance or stupidity. I say good riddance to him.

 

[DMRick]

So if I were to play stupid

You don't like the insinuation that you weren't paying attention to your family, but you insinuate (actually you came right out and called us stupid which is a personal attack) that those of us who ask, are stupid? I too can read, I know what the signs say now..but I also know that Disney has decided not to enforce this rule...so I ask, in case an intolerant rude person butts into my business and asks why I'm using a past bought mug (and I'm sure you wouldn't..I'm talking about anyone who might).
I don't drink coffee..but I know some people need a cup fast in the morning. Since I would have no way of knowing that man's circumstances, I would not be one to judge him. I have no idea what he is dealing with in his personal life or room, and I'm there to have fun, not be a judge and jury about a mug. I leave that stuff up to Disney to handle..it's their digs.

 

[skiwee1]

Originally posted by DMRick
You don't like the insinuation that you weren't paying attention to your family, but you insinuate (actually you came right out and called us stupid which is a personal attack) that those of us who ask, are stupid? I too can read, I know what the signs say now..but I also know that Disney has decided not to enforce this rule...so I ask, in case an intolerant rude person butts into my business and asks why I'm using a past bought mug (and I'm sure you wouldn't..I'm talking about anyone who might).
I don't drink coffee..but I know some people need a cup fast in the morning. Since I would have no way of knowing that man's circumstances, I would not be one to judge him. I have no idea what he is dealing with in his personal life or room, and I'm there to have fun, not be a judge and jury about a mug. I leave that stuff up to Disney to handle..it's their digs.

I said PLAY stupid. People that KNOW the rule but ask anyway are not stupid. They are trying to get something that the rule clearly states otherwise. And do we really need to know the guy's background before passing judgement? He comes in with a bathrobe in a public food court, reminded me of that old character Columbo, and squeezes his way in front of the young girl trying to get herself a much needed cup of coffee. There was a long line behind her and it was so obvious. No excuse me, no I'm sorry but I've been up all night with a throwing up kid, nothing. Just creates such a ruckus getting to the coffee that a CM actually noticed him. Even if he had a Poly mug he was still rude and should have been told to leave. No one needs a cup of coffee that fast that he needs to mow everyone down in his path to get it. If it were me he pushed aside you can bet he would have gotten more coffee then he bargained for.

 

[billybaruch1]

Well, this quite the barnburner, I'd say.

Originally posted by Deb & Bill
So, all I have to do is throw a hissy fit and get what I want. So I can have a magical vacation? I'll remember that one.

The alleged thief of whom you write apparently DID NOT get his coffee. He and his family may not return to WDW. Remember that, please.

Originally posted by Deb & Bill
Aren't these the same CM who tell us that the windows in the Swan and Dolphin are black and the rooms removable because they were going to run the monorail through them?

Does anyone know what the answer is to this question? I haven't the foggiest idea about what these posters are inquiring.

 

[ducklite]

Originally posted by DMRick
I'd like to see if anyone besides skiwee and ducklite has ever paid attention enough to hear anyone being turned down.

You would have had to have been deaf and blind to have missed what I saw. I was at the register paying for my food when it occured, a few feet away. The man got very beligerent and made a scene. I am pretty sure I mentioned it on these boards when I got back--if it hadn't been so pathetic seeing a grown man carrying on about a five year old mug it would have been comical.

Anne

 

[skiwee1]

Originally posted by ducklite
You would have had to have been deaf and blind to have missed what I saw. I was at the register paying for my food when it occured, a few feet away. The man got very beligerent and made a scene. I am pretty sure I mentioned it on these boards when I got back--if it hadn't been so pathetic seeing a grown man carrying on about a five year old mug it would have been comical.

Anne

He wasn't wearing a bathrobe was he? LOL! Maybe he was lost and really wanted the concierge lounge!

 

[DMRick]

I don't have to buy a 2nd mug at Port Orleans, do I?

The story of the man getting his coffee is getting bigger each time you tell it LOL. Soon, he will have tossed little children aside to get his aforemention "stolen" coffee, and drank it from the spigot.

When ever someone asks about mugs, you have a long story to tell, when really, the answer is simple. The resorts now say that the mugs are good for length of stay for this trip. Everyone (well almost everyone) knows the signs are now up. However, many have been told even after the signs went up, that you may bring them back for other trips, at the register when you bought them. Some have been told after the signs went up (I know a family was told that at the POR 14 days ago, so they think they can bring them back) that they can be used at any Disney resort. Some people assume the CM's know of what they speak..(I mean gee, how many times would Disney have to get an email form the mug police, to not realize people are being told by their CM's to bring the durn thing back?) and they believe the CM. So if you are now reading here that you can't..and Disney food court managers who represent Disney, (who owns the resort, and can decide which rules they need you to follow) says you can..you aren't "playing" stupid and not reading the sign trying to get something you are not entitled to. If comfortable, just ask to see the food court manager and ask. If you don't want to..then don't : ) Don't let a few make it seem as if you would end up in prison or tossed out of the food court, just by asking if it's ok with the boss, if you re-use your mug as you were told you could. Don't mind spending another $10.00, and would rather not bring it with you? Then leave it home and pay the bucks. Gosh, is that simple, or what?

 

[PTarbay]

Needing a cup of coffee no matter what the circumstances does not give someone an excuse to be rude or jump ahead of others who have been waiting and I doubt someone this upset about a cup of coffee will ever be satisfied.If someone is never coming back to Disney over a $10 mug then I doubt they enjoyed it there in the first place.Never assume every CM knows everything.I have asked 3 different CMs the same question and gotten 3 different answers but a sign stating a rule seems pretty clear.If someone tries to break the rules that is their choice but they have no right to be angry or rude when they can't get away with it.There must be a reason they put up those signs.I think they allow this sometimes because most people follow the rules.When the majority start breaking them they will either enforce it or get rid of the mug program altogether.

 

[billybaruch1]

Originally posted by magsmom
I just made reservations Pop Centuy and Port Orleans (10 day total). What is the policy regarding mugs when you are staying at 2 different resorts during your stay? I don't have to buy a 2nd mug at Port Orleans, do I?

What do others think about this? I remember when I stayed at CBR last August there were guests with other mugs from other resorts (and older mugs, at that, as well).

Confused, and would appreciate any input you could give.

You have all the above posts for input. Some will say asking (and listening to) the Cast Members (Disney employees) is irrelevant and you need to either take a chance or read the signs. You also asked about keeping your receipt. I wouldn't advise against that, but I'd also caution it may not make any difference. If you can not rely on what the CM's say, then it may truly be chaos. I don't think anyone but the policy wonks at Disney who thought repudiating their prior promotion would benefit the bottom line are at fault. The least tolerant posters here are only basing their opinions on what they've read.

What is clear is that so far, no one here knows what will happen when you try to use your PC mug at POR. You may want to avoid the fashion police by leaving your bathrobe (ill-fitting or otherwise) in your room.

 

[DMRick]

If you can not rely on what the CM's say, then it may truly be chaos.

Umm..I actually ask the food court managers..do you think I should listen to them, or do you think they don't have a clue either LOL.

It's never chaos..since the answer (except the rude guy) seems to always be sure, help yourselves! I think some may say something to her for sure..hey, what a cute mug..is that the one from pc?

Thanks for a 'cute' post.

 

[magsmom]

Thanks for all of your input! Guess I struck a nerve or two.

Still have not decided exactly what to do ... perhaps the solution is to buy 2 mugs for the 3 of us per resort instead of 3.

Anyway, I do agree that the mugs make a great souvenir.

 

[justhat]

I do not feel that asking CMs or food court managers if I can use my mug is 'playing stupid'. I still haven't seen a sign stating that they're only good on a current visit at that resort, though I do believe they exist, I probably just haven't been looking for them. I ask because when I bought my mug that was the policy, but I have since heard from others on this board that you can no longer do that. Since I was told otherwise when I bought the mug, which was the reason I bought the mug, I feel that the current policy applies to those who bought their mugs under that policy. We also have a Blizzard Beach mug from 1996 and were told we could only use it that day. We abide by that (as we would have to anyway since they have bar codes or something there now) and do not refill that mug at any resorts. We only use the mug from ASMo that we were told we could use till it broke. So rather than assuming everyone who asks about the mug policy is 'playing stupid' stop and think that maybe they have a valid reason.

 

[aalan]

here we go again....

hmmm, maybe if disney provided coffee makers in ALL the rooms (like, oh say like super 8 and other DISCOUNT chains do) we wouldn't have had this problem....but that is another post.

i think its crazy to think a mug is good forever for refills.

when its busy, its anything goes: i've seen folks using glasses and 64 oz. seven-eleven mugs in the food courts at p.o. and c.b.r. that doesnt make it right.

i take anything a cm tells me with a grain of salt. there are some amazingly uninformed cm's working at disney, most notably in the food courts.

the mug is one of the few bargains, especially if you are a big soda drinker. in the overall scheme of things, this should not be a big deal. as another post mentioned, just 5 drinks and you have paid for the mug.

what's the big deal?