Turn down service is only available at the deluxe resorts. A staff member comes into your room between the hours of 5:15 and 9:45 (or call them for a time that's more convenient). They will replenish any towels or toiletries that you used during the day, after mousekeeping left. They'll empty the trash, leave a light on for you as well as the television playing softly. Your beds will be turned down and a chocolate will be left on your pillow. Most times the staff will have fun with any stuffed animals that you have in your room. Our kids often found theirs reading a book, or holding the tv clicker. It was a nice touch.
Tammi