Mortgage Company?

[disneygirlatheart]

We are looking to refinance to get our payment down a lot lower, because I am laid off and my dh's company is closing. Who is th ebest mortgage company out there? We currently have BOA Home Loans, but their customer service is awful. We were looking for someone else, so who do you guys use and are you happy with them? TIA!

 

[Gr8t Fan]

I think your only hope would be a modification with Bank of America. You'll have a tough time getting a mortgage with any other bank considering you are laid off and your DH's company will be closing.

 

[dawson5]

We're currently with BOA. Originally our loan was through our local bank, Standard Federal/LaSalle, but actually held with ABN AMRO. Had no issues with either of them. ABN AMRO sold our mortgage to CitiMortgage and that prompted us to seek someone else. They were horrible, especially when we had hail damage and getting them to sign off on the insurance checks to get the roof repaired. BOA bought our bank. We looked around, they had one of the best rates and offered us some discounts because we already banked with them. Locally, the gal we worked with was a ditz, but company-wise we never had an issue. I don't know if that is rare or not, but we've been pretty satisfied. Probably the only issue we had was we needed to take a HELOC (have an emergency fund but possibly it would not cover all of the cost of a new leech field, wasn't something we could chance.) There was a lot of one person not knowing what the other said. Eventually we got that straightened out and was approved about a week sooner than quoted.

 

[Janet Hill]

We currently have BOA Home Loans, but their customer service is awful. We were looking for someone else, so who do you guys use and are you happy with them? TIA!

Agree with pp that you are probably going to have to try a get a loan mod given you and your husband's current employment situation.

Funny story with BOA - our loan had been sold to BOA and when interest rates dropped we tried to refinance with them. They couldn't find a lower interest rate loan that we would "qualify for". I started calling everywhere and got a refi at 4.15%. Made one payment to the new mortgage company and guess who bought my loan - BOA. Now I'm right back where I started, but at least about 2% lower interest rate.

 

[Sadie22]

We are looking to refinance to get our payment down a lot lower, because I am laid off and my dh's company is closing. Who is th ebest mortgage company out there? We currently have BOA Home Loans, but their customer service is awful. We were looking for someone else, so who do you guys use and are you happy with them? TIA!

I have been with Bank of America and predecessor banks for over 30 years. I have refinanced with them several times and have always found customer service to be great. That being said, in your situation probably a modification of your existing loan will be the best and perhaps the only thing you can hope for. You have an existing relationship with BOA and they may be willing to work with you. With you out of work and your husband soon to be, you aren't going to be able to show any other lender what they need to see, the ability to repay a new loan.

 

[Swimalie]

We refinanced this past fall with BB&T. The whole process was seamless and they have been great so far.

 

[Kay1]

Have you tried bankrate.com? They can give you some idea of the lowest rates in your area.

Good luck.

 

[scrapquitler]

Our Mortgage was with Principal, and they sold it to CitiMortgage. Our other property is with Wells Fargo. We've never had a bit of a problem with any of them.

 

[seashoreCM]

I heard this radio ad for a company called Network Capital Funding, you might see if they do mortgage loans in your state.

 

[disneygirlatheart]

Thanks for all the responses. I will start with trying to get a refi with BOA, and see if they can offer us something. We are trying to get that payment way down so if we have to move, we can rent out, or if we stay, the payment will be low enough we might be able to keep paying with unemployment until we can find something else.
We used to have BB&T, but they sold us to Countrywide, who sold us to BOA. I wonder if they would refinance for us. We had wonderful service and everything with them.

 

[phamy76]

We don't like BOA either!!

 

[sherieshez]

Hi everyone.., We are looking to get finance on my home. Can anyone here will tell me which is the best mortgage company in this area. The customer service must be good and awful. Thanks in advance.

 

[Sheree]

much depends on where you live. i work for a medium sized band, not a big national. many times local lenders have more personal service and will work different options for you.
good luck

 

[sukhakuli]

I've had trouble with BoA customer service as well. We are looking to refinance our house through them because they are so obnoxious. Recently I got a letter from them telling me that we were behind on our mortgage. That's idiocy, we have an automatic payment set up through our bank and have never missed a payment in our lives. I called, and the CS chick was really rude to me, even though she saw the payment history and admitted we were not behind. The proceeded to tell me that we owed hundreds in late fees and they hit our credit - even though the payment had never once been late! So annoying! She had no explanation why there was this glitch, and was going to do me a favor and request they take off the late fees and hit to our credit. Gee, thanks. It was all your mistake anyway.

So, we are going to refinance. This is not the first issue I have had with them, but it's the last straw.

 

[CluelessDisFan]

I suggest Quicken Loans, they have won JD Power award a couple of years now, for their customer service. Although PPs are right, you are going to have hard time getting approval since you're laid off. I wouldn't mention a word about your DH about to be unemployed either.

 

[undertheradar]

Wow, a 13 month bump!