More Security at Resorts? (rumor)

[Madonna3]

I know all that, but when I need security, I want to be able to call security. I guess they do it to keep nonsense calls to a minimum, but get this:

So, we were staying a night at Coronado and one of those people that drops menus in the doors was doing just that. When the menu didn't stick in our door the first time, he kinda went out of his way to fidget with it until it did. Well, the noise it made spooked my husband and this kid almost got laid out. We told him to get away from the doors and leave property or we were calling security. He replied, "Go Ahead". Well, I ended up calling 911 because when I tried to call "0" for the operator, they put me on hold. 911 got me in touch with security who took approximately 15 minutes to respond. Then, one of the plain clothed, yet well dressed security guards asks me for a description of the guy and tells me "to hurry as time is of the essence"....

Ya think? It took you 15 minutes to get out here. I called you immediately. I don't know if they ever got the guy, but I doubt it.

However, I needed security in a hurry and the operator put me on hold for more than 2 minutes. Calling 0 for security is just not a good idea imo.

 

[zaccaglin]

I know all that, but when I need security, I want to be able to call security. I guess they do it to keep nonsense calls to a minimum, but get this:

So, we were staying a night at Coronado and one of those people that drops menus in the doors was doing just that. When the menu didn't stick in our door the first time, he kinda went out of his way to fidget with it until it did. Well, the noise it made spooked my husband and this kid almost got laid out. We told him to get away from the doors and leave property or we were calling security. He replied, "Go Ahead". Well, I ended up calling 911 because when I tried to call "0" for the operator, they put me on hold. 911 got me in touch with security who took approximately 15 minutes to respond. Then, one of the plain clothed, yet well dressed security guards asks me for a description of the guy and tells me "to hurry as time is of the essence"....

Ya think? It took you 15 minutes to get out here. I called you immediately. I don't know if they ever got the guy, but I doubt it.

However, I needed security in a hurry and the operator put me on hold for more than 2 minutes. Calling 0 for security is just not a good idea imo.

And by calling 911 you were directed to the reedy creek emergency dispatch. They in turn dispatched the first available security CM that was available at that time of hour. 15min response time is actually pretty good for a resort room. It's better than Orlando PDs average response time of 25-30mins...

Guests can't call security because guests don't know how to interact with security over the phone. CMs are trained how to get the needed information across in "shorthand" so to speak using 10codes to security quickly to ease and expedite the dispatch. A few years back I was working in front of the Magic Kingdom and I had to deal with a civil issue between a guest and another guest. The guest I was with was purposely and her toddler were "ditched" in the park because of a petty argument. The other half of her party had her car keys and the room key to their room at the Dolphin. While I was in the process of informing security what was happening, they just kept going off on me about what the other person was doing and what we needed to do. Imagine if that was on the phone the guest constantly yelling at the dispatcher that somebody in her party ruined her day and now she needs this person to be removed, compensated, etc. etc. it just doesn't get through very quickly and those speed slows down the process. In the end I was able to get the information across to the dispatcher and once an officer arrived less then 5mins and less than 15 for OC. The security CM drove her back to her room and arranged anything else she needed.

 

[manning]

To spread out check points is good in minimizing choke points. Having lots of people in one spot isn't good for obvious reasons

BUT

then they would have to figure out how to keep the checked/unchecked people Separated until they get into the park.
Some kind of barrier would have to be erected.

 

[Josh Hendy]

Assuming this rumor is true would it have anything to do with potentially eliminating free internal transportation? You would have to figure that if taking on the huge expense of adding dozens of new security posts, Disney would also be thinking of how to recoup the costs.

 

[Dean Marino]

Just me.... LIKING the idea of WDW establishing "Security Perimeters" rather than "Security Choke Points"

 

[hakepb]

A security perimeter makes me think a little about DL. Bag check is on each side of the plaza, (DTD and the bus drop) and once checked you can park hop without additional security checks.

At DL, there are also 2 smaller, additional checkpoints. The DTD monorail, and in the Grand Californian entrance to DCA.

I'd love it if there was the MK perimeter and if it extended into EPCOT so you could hop off the monorail and go straight into the park. (Existing boot would serve parked guests and a new stop added for bus guests)

 

[lockedoutlogic]

Two things:

1. Disney "security" provide as much peace of mind as the nazis that guarded Colonel Hogan...

2. Don't shoot the pizza leaflet guys...
I mean - if Disneys pizza was good I would fully support it - but it's awful so "no"

 

[Mofang]

I imagine that what this would actually look like is what another posted suggested - bag check for day guests at the TTC before boarding the Express Monorail, with the existing MK bag check retained for resort guests arriving by the resort monorail or buses.

The current setup at the MK monorail station is already actually ready for this in some ways: we discovered by accident that to board the Express Monorail, you must go through bag check at MK first since the entrance is behind the security perimeter. Adding the express monorail line would just be a matter of moving one fence.

It's less obvious to me how they'd manage the ferry, and I think the initial implementation would probably have ferry guests from the TTC undergo bag check in front of MK rather than being prescreened.

 

[zaccaglin]

To spread out check points is good in minimizing choke points. Having lots of people in one spot isn't good for obvious reasons

BUT

then they would have to figure out how to keep the checked/unchecked people Separated until they get into the park.
Some kind of barrier would have to be erected.

Mofang below has pretty much geese the plan exactly. Currently there is a fence between the express entrance and the monorail exit, this puts the express entrance within the secure area but the exit and resort entrance outside. That fence would then be moved to between the resort entrance and the resort launch boat this will now bring all of the monorail entrances and exits within the secure area. The ferry boat would be brought directly into the the secure area, and the resort launches I've heard many rumors, one being having their docks moved to the other side of the ferry boat dock...

I imagine that what this would actually look like is what another posted suggested - bag check for day guests at the TTC before boarding the Express Monorail, with the existing MK bag check retained for resort guests arriving by the resort monorail or buses.

The current setup at the MK monorail station is already actually ready for this in some ways: we discovered by accident that to board the Express Monorail, you must go through bag check at MK first since the entrance is behind the security perimeter. Adding the express monorail line would just be a matter of moving one fence.

It's less obvious to me how they'd manage the ferry, and I think the initial implementation would probably have ferry guests from the TTC undergo bag check in front of MK rather than being prescreened.

 

[rungoofy]

I imagine that what this would actually look like is what another posted suggested - bag check for day guests at the TTC before boarding the Express Monorail, with the existing MK bag check retained for resort guests arriving by the resort monorail or buses.

The current setup at the MK monorail station is already actually ready for this in some ways: we discovered by accident that to board the Express Monorail, you must go through bag check at MK first since the entrance is behind the security perimeter. Adding the express monorail line would just be a matter of moving one fence.

It's less obvious to me how they'd manage the ferry, and I think the initial implementation would probably have ferry guests from the TTC undergo bag check in front of MK rather than being prescreened.

My recollection is that the express and resort monorails (currently) share the same exit platform.

 

[Madonna3]

Two things:

2. Don't shoot the pizza leaflet guys...
I mean - if Disneys pizza was good I would fully support it - but it's awful so "no"

The problem with some of those pizza leaflet guys is you can't tell who is a real, reputable business.

 

[lockedoutlogic]

The problem with some of those pizza leaflet guys is you can't tell who is a real, reputable business.

Lol...is there such a thing as "high class" pizza delivery?

Who ordered the "caspian beluga flatbread with truffle reduction"?

 

[hakepb]

Lol...is there such a thing as "high class" pizza delivery?

Who ordered the "caspian beluga flatbread with truffle reduction"?

At least half of those flyers are scams. You give them a credit card #, they charge you, but have no kitchen, or car and will never deliver you a pie.

Any person operating like that is scum.

If they were guaranteed, legit mom-and-pops, we'd be grateful.

 

[lockedoutlogic]

At least half of those flyers are scams. You give them a credit card #, they charge you, but have no kitchen, or car and will never deliver you a pie.

Any person operating like that is scum.

If they were guaranteed, legit mom-and-pops, we'd be grateful.

Agree...

...but to be fair anybody that falls for the pizza scam probably should have an escort to go out in public.

Does anybody not use the Internet for such things as where to get pizza these days?

 

[Madonna3]

Agree...

...but to be fair anybody that falls for the pizza scam probably should have an escort to go out in public.

Does anybody not use the Internet for such things as where to get pizza these days?

Lol...is there such a thing as "high class" pizza delivery?

Who ordered the "caspian beluga flatbread with truffle reduction"?

What does high class have to do with being reputable?

Also, I think it's unfair for you to call people who fall for the pizza scam stupid. Maybe they've never heard of it. Maybe they're first time visitors. Maybe they think since it's a menu in their door on Disney property that Disney endorses the business.

 

[lockedoutlogic]

What does high class have to do with being reputable?

Also, I think it's unfair for you to call people who fall for the pizza scam stupid. Maybe they've never heard of it. Maybe they're first time visitors. Maybe they think since it's a menu in their door on Disney property that Disney endorses the business.

It's incredibly unfair for me to call those that fall for scams "naive"...but yet that's what the textbook definition of it is.

My rule is: if you stay on Disney property...the only way to be sure is to buy only from Disney be vendors...that means your pay more - but that's the deal "on property".

The other recommendation is never respond to a flyer...ask at the desk and see if they'll give you an opinion instead...even though that is "discouraged"

 

[Madonna3]

It's incredibly unfair for me to call those that fall for scams "naive"...but yet that's what the textbook definition of it is.

My rule is: if you stay on Disney property...the only way to be sure is to buy only from Disney be vendors...that means your pay more - but that's the deal "on property".

The other recommendation is never respond to a flyer...as at the desk and see if they'll give you an opinion instead...even though that is "discouraged"

All good suggestions, but naïve is not stupid. I've never fallen for a scam like that myself, but I do have empathy for people who are in the vast world of the Walt Disney Resort not armed with the knowledge most of us are. People save for a lifetime to experience Disney and to have it blighted by some jerk taking advantage of people like that makes me upset.

 

[lockedoutlogic]

All good suggestions, but naïve is not stupid. I've never fallen for a scam like that myself, but I do have empathy for people who are in the vast world of the Walt Disney Resort not armed with the knowledge most of us are. People save for a lifetime to experience Disney and to have it blighted by some jerk taking advantage of people like that makes me upset.

I understand...that's why I didn't call anyone "stupid"...

But naive is a real thing and is often a by product of inexperience...so don't order the $9.99 pizza when it's $32.00 at the food court

 

[dreiwhit]

All good suggestions, but naïve is not stupid. I've never fallen for a scam like that myself, but I do have empathy for people who are in the vast world of the Walt Disney Resort not armed with the knowledge most of us are. People save for a lifetime to experience Disney and to have it blighted by some jerk taking advantage of people like that makes me upset.

FWIW, I consider myself fairly streetwise and I used to be a reserve deputy sheriff, but I had never heard of that scam before. I guess you can teach an old dog a new trick after all!

Usually, the (non-Disney) hotels i've stayed at around the county in the past have a "preferred provider" for pizza delivery. If you're not on the list, you can't deliver a pizza to that hotel. In fact, some of the "non preferred providers" won't even accept an order from anyone staying at a hotel since they know they can't deliver it there.

IMHO, the first question I would ask is 1), how are the scammers able to freely enter a Disney hotel, and 2) if they can enter, who else can?

 

[Joe in VA]

Ever

The problem with some of those pizza leaflet guys is you can't tell who is a real, reputable business.

Ever hear of Yelp?