Moonlight Magic glitches and other DVC IT issues

[PatMcDuck]

I had some problems yesterday and could not get MM tickets. (My friend did though, so I am still going, but I am still peeved). While I show as DVC Y on the app, I seem to be in a no mans land of just SORT OF a blue card member.

I do not get emails for things like MM, or new ride previews. Ever. I DO get emails from the Marketing department to buy more direct points so they know I exist. I have double checked my online contact info, I enter the correct 12 digit membership number if trying to sign up using a link.

Yesterday I was trying to get tickets, using a cash reservation booked many months ago. (my friend had an identical reservation and it worked fine, she gets all her emails as well). It did not recognize my reservation as valid, after I entered my 12 digit direct account #. I see others who had point reservations using resale points with same problem, who are also direct blue card members, with 2 contracts like me. It said to try again, I would have tried my resale # but it glitched and tossed me out. Others even CALLED beforehand on Tuesday and were assured they were eligible and also were blocked.

I think it is time for DVC to assign a few IT CMs to look into this. The point isn't missing MM one day, it is that going forward I will miss every other opportunity as well. (heck I am still going). For example if their is a ride preview for Tron, I won't be able to do that either. And on and on. I will be contacting DVC about this, and encourage others to do so as well who have IT type glitches.

Thanks all for listening.

 

[CarolMN]

Sorry that is happening to you, and hope you can find someone to help you get it fixed.

 

[Sandisw]

I am sorry and it does seem that cash reservations may have had more issues than other types.

Hopefully they can figure it out for you.

 

[PatMcDuck]

Oddly I called MDE support today and THEY said I had blocked emails from DVC and actually ALL Disney Parks Resorts and businesses. On MY screen, it showed all were enabled and allowed. On Disney IT screen, all were UNchecked! What?? So I hit uncheck all. And then check all, and logged out. Then IT support said it showed correctly. Time will tell if this at least gets me emails.

The website is at privacy.thewaltdisneycompany.com -and I have never seen it before. But if your emails never come? Scroll down to Disney Parks and Resorts. Hit uncheck all, then check all (or at least do DVC), then leave page. Because even if it LOOKS like you have it enabled, it might be screwed up like mine.

This may help me get email invitiations. Not sure about why it did not recognize my reservation as valid. I need to call DVC on that, will do so next week once things settle down.

 

[CarolMN]

Thanks, @PatMcDuck

 

[zavandor]

Thank you, I didn't know that site. I get emails from DVC about events maybe 10% of the time. I tried to do like you suggested, let's see if now I get them.