This CM was admitting when she didn't have answers, not obfuscating, and offering (promising?) to call the DISer back when she had more information. Alas, due to skepticism we'll never know...
Right, and even if she is giving us the utmost perfect pristine information, due to the way that phone and GR CMs have been, we still won't trust it until it goes "live". So, I applaud the efforts in trying to get an answer, I also recognize that until the actual MK changes are seen and implemented, for at least a week, and then the parties come, for at least a week or two (it takes time to smooth out kinks), then we're not going to actually know the real truth of the matter.
You can blame it on the CMs that told us 2011
DDP was 90$ per night, you can blame it on CMs that tell us it's perfectly ok to park at a resort for a full day at MK, you can blame it on the CMs that tell us that "bus service starts 1 hour before park opening", you can blame it on the CMs that tell us the minimum stay for the FDP promotion is 3 (or 5!) nights, that the list released in the summer is the final list for DDP participants, that RFC and TRex accept any of the 3 plans, that connecting rooms can be guaranteed. There's many more other bits of misinformation they give, but I don't feel like typing them. It's not the fact that we're untrusting of the particular CM in question, but rather due to a slew of misinformation by past CMs, we're untrusting of anything over the phone.
It would take quite awhile for me (or those thinking the same way) to "get over" this skepticism caused by the lack of, or just plain poor, training with the call center CMs. And during this time, information would have to be perfect.
. I just truly don't understand the negativity when nobody's even had any experience with the cut-change (acceptable compromise?) yet.
The negativity is coming in as some people no longer perceive that they are getting appropriate value to cost for their stay and are now feeling they are getting shafted due to this. Add that to the "up in the air" decision making as their deadlines slowly approach and they feel trapped.
Some others are perceiving this as "yet another cutback" that's piling on top of others, also shifting the cost to "their" value ratios and keeping them on the edge of if the whole trip is worth it or not.
The "up in the air" decision-making is reeking of a management who did not think this through and understand the effects the cutbacks would have, plus the no warning thing certainly did not help that perception. Had this announcement been in May or even June (keeping the same dates), things may have been looked at different.
So, all of those factors are in play and it's really shining a pretty poor light on how Disney planned this.
In the interest of disclosure. For my next trip, and probably the one after that, the monorail changes will have 0 effect on me. I'm staying at CSR (bus only), and have 0 plans for traveling to the MK resorts during the time in which the rails would be down. I also started off reading this thread much like you, "what's the big deal? 4 hrs a week and they'll have buses". But then I realized how much value was placed and how much planning was done around the monorail system as it stands right now for guests at these resorts. (Doesn't mean I'll not call them out when they simply claim that since they're spending more, they're entitled to exclusivity on a system we all pay for
).
.
Plan on talking to her again soon to see if things have changed.
Please, think of the kittens.
