Mobile Phone Rant!

[Kath2003]

Had my Nokia 6111 since August (although I only began using it from September 1st as I was left for the USA on August 1st and the phone arrived August 2nd ). This morning it decided that it's going to reboot itself, or switch off entirely, every 5 minutes, including the middle of calls, and won't send text messages.

No problem, methinks, so off I head into town to get it repaired.

Get to the O2 shop - they need proof of purchase. I bought it from them! No, they need proof of purchase. So I say, fine, I'll have my mother fax it through (I'm a University student, and stupidly I didn't think to bring the warranty for my four-month-old phone to University this term). Nope, computers are down. Can I pop back on Monday?

Well no I can't pop back on Monday. In fact, the earliest time I can pop back is late Thursday afternoon (I may be a student but lectures and class mean I have no time off until Thursday afternoon). No problem, methinks, pain in the butt but I can cope with a faulty phone for 5 days.

Then I ask how long it'll take. "Up to three weeks". Right. In three weeks, term is over and I have a train ticket booked to take me home. Even if I could deal without a phone for three weeks - NB no landline - it may not be returned to the shop in time for me to collect it before I go home for four weeks. So, that would be seven weeks without a mobile phone!

I ask about getting a temporary replacement handset. They wanted a £100 deposit! So, if I broke that phone during the up-to-seven weeks I had it, it'd cost me £100.

So I thought, screw this. I went and bought the cheapest O2 PAYG phone I could find, which unfortunately cost me £60 (but I got £10 credit on a PAYG Sim I'm never going to use if anyone wants a freebie?). No, it's not ideal but:

a) I have a phone until mine gets fixed
b) I can take my phone back to any O2 store, either here or at home
c) I have a spare in case this happens again
d) I COULD sell it

So yeah, £60 out of pocket and my phone is still broken

 

[pokemon_master]

From the looks of things, you are one patient person. It's no surpise at this point you have gotten mad. And, on the plus side, you have a lovely new phone.

Sending you some of these

 

[princess jackson]

Hi,

I had a Nokia phone the 7370one, and it did the same turned itself off when it wanted to, and when texting it would either turn off or the screen would go blank, then when on silent as in class, the text sound would go off (yes i went rather red in class).

Took it back to the shop, they took it for 2 days, and all it needed was to upgrad the software.

 

[lexie32]

Hi Kath,

you have my complete sympathy as far as mobile phone companys go!!!

Alex

 

[Kath2003]

I know it's just a software fault. If I were home I wouldn't be too fussed because I have access to a landline. Our student house doesn't have a landline (why would we need one? All 6 of us have mobiles). In a society where every student has a mobile, it's very difficult to get by without one. The prospect of three weeks without anyone being able to get in contact with me makes me feel like the £60 was worth it!

Thanks for the sympathy though, it just seemed like the only real solution at the time.

 

[Minniespal]

The prospect of three weeks without anyone being able to get in contact with me makes me feel like the £60 was worth it!

Definately ~ 3 weeks is far too long to be without contact from family and friends. Hope it gets sorted out quickly though.